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ServiceNow, Inc. develops SaaS workflow automation and AI platform software for enterprise operations. News about NOW commonly covers the ServiceNow AI Platform, AI Control Tower, Build Agent, ServiceNow Studio, Context Engine, Workflow Data Fabric, and workflow products used across IT, security operations, customer service, human resources, procurement, supply chain, and application development.
Company updates also center on enterprise AI governance, agentic workflows, data integration, and partner integrations with cloud, consulting, technology, logistics, and device-management providers. Recurring items include product launches, marketplace activity, customer and partner programs, acquisition-related technology additions, financial results, credit facilities, share repurchases, and governance changes.
ServiceNow (NYSE: NOW) reported strong Q1 2021 results with subscription revenues of $1,293 million, reflecting a 30% year-over-year increase. The current remaining performance obligations (cRPO) reached $4.4 billion, up 33% year-over-year. Total customers with contracts exceeding $1 million annually grew by 23%.
ServiceNow launched new features, including the Creator Workflow and Vaccine Administration Management. The company aims to achieve $10 billion in revenue, driven by innovation and strong customer demand.
ServiceNow (NYSE: NOW) has been recognized as a Leader in the 2021 Gartner Magic Quadrant for Enterprise Agile Planning Tools, marking its third consecutive year of this achievement. This recognition highlights ServiceNow's strength in providing a unified platform for both traditional project portfolio management and agile portfolios. The IT Business Management (ITBM) suite, built on the Now Platform, enables organizations to enhance agility, manage investments effectively, and deliver better business outcomes.
ServiceNow (NYSE: NOW) will announce its financial results for Q1 2021 on April 28, 2021, post-market close. A conference call to discuss these results will begin at 2 p.m. Pacific Time (21:00 GMT) on the same day. Interested participants can join via telephone or through a live webcast available on the company's website. An audio replay will be accessible for 30 days after the call. ServiceNow provides cloud-based solutions aimed at enhancing productivity and employee experiences in the workplace.
ServiceNow (NYSE: NOW) and Qualtrics (NASDAQ: XM) have entered into a strategic partnership to enhance employee experiences and customer service. This collaboration integrates ServiceNow's digital workflows with Qualtrics' experience management technology, enabling businesses to utilize sentiment data for actionable insights. The new solutions, including Experience Management for IT and Experience-led Customer Service, aim to improve service effectiveness and customer satisfaction. Availability begins in the second half of 2021, offering joint customers enhanced tools to drive productivity and loyalty.
ServiceNow (NYSE: NOW) announced its agreement to acquire Intellibot, a robot process automation company based in India. This acquisition aims to enhance ServiceNow's workflow capabilities by automating repetitive tasks, thus driving productivity and streamlining business processes. Intellibot's technology is expected to be integrated into the Now Platform, which will support both modern and legacy systems. Additionally, ServiceNow's commitment to the Indian market includes plans for two new data centers and doubling its workforce in the region over the next three years.
ServiceNow (NYSE: NOW) announced enhancements to its Vaccine Administration Management solution, aimed at addressing the "last-mile" challenges of COVID-19 vaccination for over 20 million people. The updates streamline appointment scheduling and inventory management, enabling organizations to efficiently utilize available vaccines. Notable implementations include Children's Minnesota, which reduced wait times significantly, and the NHS National Services Scotland, booking 220,000 appointments in 12 hours. ServiceNow also supports various public and private organizations to improve vaccination efficiencies.
ServiceNow (NYSE: NOW) announces its partnership with the U.S. Department of Homeland Security (DHS) to support the vaccination of 240,000 employees through "Operation Vaccinate Our Workforce" (Operation VOW). Over 38,000 employees have been vaccinated within a month, with an additional 25,000 scheduled for their first dose, marking a 21% increase in vaccinated frontline workers. ServiceNow’s Self-Service Portal and vaccine management solutions facilitate appointment bookings and notifications, enhancing the vaccination process.
ServiceNow (NYSE: NOW) has launched the Now Platform Quebec release, enhancing digital workflows with expanded AI capabilities and low-code app development tools. The update empowers businesses to innovate swiftly, improving productivity amid a digital transformation surge, with 80% of Fortune 500 companies utilizing the platform. With estimates from IDC predicting over $7.8 trillion in digital transformation investments by 2024, the new features, including Creator Workflows and AI enhancements, cater to evolving workplace demands, ensuring seamless operations and improved employee experiences.
ServiceNow (NYSE: NOW) announced that President and CEO Bill McDermott will present at the Morgan Stanley Technology, Media and Telecom Conference on March 2 at 3:45 p.m. PT. The presentation will be available via live webcast, accessible here. Archived webcasts will be available for 30 days on the investor relations section of the ServiceNow website.
ServiceNow (NYSE: NOW) announced participation in two investor conferences. Bill McDermott, President and CEO, will present at the Goldman Sachs Technology and Internet Conference on February 10 at 2:20 p.m. PT. Lisa Banks, Senior Vice President of Strategic Finance, will also present at the JMP Securities Technology Conference on March 1 at 11:30 a.m. PT. Both presentations will be available via live webcasts, accessible on ServiceNow's investor relations page and archived for 30 days.