Customers Once Again Rank NW Natural Among the Very Best Utilities in 2022 J.D. Power Survey
Sentiment and the balance of points
Rhea-AI Sentiment reads the wording of the document, how positive or negative its language is on a 1 to 5 scale. The balance of points shown with the takes weighs what the document actually discloses, so the two can disagree, for example when a trial that missed its main goal is described in upbeat language.
NW Natural received 773 points in the West large utility segment, which represents utilities serving 500,000 or more residential customers, as part of J.D. Power’s Gas Utility Residential Customer Satisfaction Study.
This is the 19th time the company has scored in the top two in the West. NW Natural also scored in the top 10 in the nation among large gas utilities this year.
“We’re proud to serve our communities with safe and dependable service. Our customers have always been the focal point at NW Natural,” said
The 2022 Gas Utility Residential Customer Satisfaction Study is based on responses from 57,239 online interviews conducted from
The study, now in its 21st year, measures residential customer satisfaction with natural gas utilities across six factors: safety and reliability; billing and payment; price; corporate citizenship; communications; and customer service.
About NW Natural
NW Natural, a part of
NW Natural is a local distribution company that currently provides natural gas service to approximately 2.5 million people in more than 140 communities through more than 790,000 meters in
We have a longstanding commitment to safety, environmental stewardship, and taking care of our employees and communities. Learn more in our latest ESG Report.
View source version on businesswire.com: https://www.businesswire.com/news/home/20221201006036/en/
Source: NW Natural