Otis Chosen to Help Connect Singapore on Cross Island Line Phase 1 and Punggol Extension

Rhea-AI Summary

Otis (NYSE: OTIS), the global leader in elevator and escalator solutions, has secured a significant contract with Singapore's Land Transport Authority (LTA) for the new Cross Island Line project. The company will provide 336 heavy-duty escalators and moving walkways, along with 186 Gen3™ elevators for Singapore's longest fully underground MRT line.

The Cross Island Line will connect major hubs including the Jurong Lake District, Punggol Digital District, and Changi regions. The project will utilize Otis' advanced technology, including the Gen3 connected elevator platform integrated with the Otis ONE™ IoT digital platform for real-time monitoring and predictive maintenance. Otis currently moves 2.4 billion people daily and maintains approximately 2.4 million customer units worldwide.

Positive

• Secured major infrastructure contract for Singapore's longest underground MRT line
• Demonstrates strong market position in Singapore with previous installations across multiple MRT lines
• Implementation of advanced IoT technology for predictive maintenance and improved reliability
• Project strengthens Otis' presence in the high-growth Southeast Asian market

Negative

• None.

Insights

Infrastructure Contract Analyst

Otis secures major Singapore transit contract for 522 units, boosting APAC market position and recurring service revenue potential.

Otis has secured a significant infrastructure contract with Singapore's Land Transport Authority (LTA) to supply 336 heavy-duty escalators/moving walkways and 186 Gen3™ elevators for the Cross Island Line, Singapore's longest fully underground MRT line. This represents a total of 522 units for a single project - a substantial equipment order that will strengthen Otis's position in the APAC transportation infrastructure segment.

The contract's value was not disclosed, but based on the volume of units and the premium nature of the Singapore market, this likely represents a meaningful revenue contribution. More importantly, the deal enhances Otis's installed base in Singapore, which directly feeds into its higher-margin service business model. The company's service portfolio - already the industry's largest at 2.4 million units - will grow further, creating a reliable stream of recurring maintenance revenue for decades.

The Gen3 elevator platform includes the Otis ONE™ IoT digital platform, which provides predictive maintenance capabilities. This technology differentiation likely gave Otis a competitive edge in the bidding process against rivals like Schindler, Kone, and TK Elevator. Singapore's emphasis on reliability and uptime in public infrastructure aligns perfectly with Otis's IoT-enabled service approach.

This win builds on Otis's established relationship with Singapore's LTA, as the company has previously installed and maintained vertical transportation systems across six other MRT lines in Singapore. This track record was likely instrumental in securing this new contract and demonstrates the company's ability to retain and expand key infrastructure relationships in competitive Asian markets.

SINGAPORE, Aug. 20, 2025 /PRNewswire/ -- Otis (NYSE: OTIS), the world's leading elevator and escalator manufacturing, installation and service company, has been selected by the Land Transport Authority (LTA) to help create a seamless and user-friendly transport experience on the Singapore Mass Rail Transport (MRT)'s new Cross Island Line.

Otis will provide 336 heavy-duty and public escalators and moving walkways, together with 186 Gen3^™ elevators.

As the longest fully underground MRT line in Singapore, the Cross Island Line will connect major hubs including the Jurong Lake District, Punggol Digital District and Changi regions. The MRT system is designed to be the backbone of Singapore's public transport network, offering a fast, convenient, and reliable way for people to travel around the island. It expands access across Singapore, including residential areas, business hubs, and recreational spaces.

"We are honored to be awarded this project and to contribute to Singapore's infrastructure growth by providing our best-in-class vertical mobility solutions, supporting Singapore's continuous urban development and the LTA's plans to enhance connectivity, convenience, and sustainability within Singapore's land transport network," said Nicolas Lopez, Managing Director of Otis Southeast Asia. "With extensive experience in infrastructure projects, Otis employs innovative mobility solutions to seamlessly connect people and communities, helping everyone navigate with ease and contribute to the continuous growth and prosperity of the area."

What Otis systems will be used in this Project?
Safe, reliable and durable, Otis' heavy-duty and public escalator is designed to meet the demands of high-traffic environments. It comes with passenger-sensing standby mode, dual speed feature and high-performance efficient motor.

The Gen3 connected elevator platform combines the proven technology of Otis' best-selling Gen2^® proven design and flat-belt technology with the Otis ONE™ IoT digital platform. By collecting and analyzing data from the elevators' smart sensors, Otis ONE delivers real-time performance information, proactive communication and predictive insights. The Otis ONE IoT digital platform enables service professionals to be proactive, identifying potential problems and addressing them, often remotely, before they cause a service interruption - contributing to more reliable operations, less downtime and smoother journeys for passengers. 

What other rail projects has Otis supported in Singapore?
The LTA is continuously expanding and upgrading the MRT network, with plans to improve accessibility, capacity, and overall system reliability.

In addition to the newly awarded contracts, Otis has installed and maintained elevators and escalators across several MRT lines including North-South Line, East-West Line, North-East Line, Downtown Line, Tuas West Extension and Thomson-East Coast Line Stages 1 to 3.

About Otis
Otis gives people freedom to connect and thrive in a taller, faster, smarter world. The global leader in the manufacture, installation and servicing of elevators and escalators, we move 2.4 billion people a day and maintain approximately 2.4 million customer units worldwide – the industry's largest Service portfolio. You'll find us in the world's most iconic structures, as well as residential and commercial buildings, transportation hubs and everywhere people are on the move. Headquartered in Connecticut, USA, Otis is 72,000 people strong, including 44,000 field professionals, all committed to manufacturing, installing and maintaining products to meet the diverse needs of our customers and passengers in more than 200 countries and territories. To learn more, visit www.otis.com and follow us on LinkedIn, Instagram and Facebook @OtisElevatorCo.

Media Contact: Richard Howat, richard.howat@otis.com

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SOURCE Otis Worldwide Corporation

FAQ

What is the scope of Otis' contract for Singapore's Cross Island Line?

Otis will provide 336 heavy-duty escalators and moving walkways, plus 186 Gen3™ elevators for Singapore's longest fully underground MRT line.

How will Otis' Gen3 elevator technology benefit the Singapore MRT system?

The Gen3 elevators feature the Otis ONE IoT platform that provides real-time performance monitoring, predictive maintenance, and remote problem-solving capabilities to reduce downtime.

What other Singapore MRT lines has Otis previously worked on?

Otis has installed and maintained equipment on the North-South, East-West, North-East, Downtown, Tuas West Extension, and Thomson-East Coast Line Stages 1-3.

How many passengers does Otis serve globally per day?

Otis moves 2.4 billion people daily and maintains approximately 2.4 million customer units worldwide.

Which major Singapore districts will the Cross Island Line connect?

The Cross Island Line will connect the Jurong Lake District, Punggol Digital District, and Changi regions.