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Ontrak Health Bolsters Strategic Partnership with Sentara Health Plans

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Ontrak Health expands partnership with Sentara Health Plans in Virginia to support a larger commercial population, quadrupling eligible members for the WholeHealth+ program.
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The expansion of Ontrak Health's partnership with Sentara Health Plans represents a strategic move that can significantly impact Ontrak's market share and revenue growth. By quadrupling the number of eligible commercial members for the WholeHealth+ program, Ontrak is set to increase its serviceable market, which is a key driver for business scalability. This expansion aligns with the broader industry trend of integrating behavioral health services with general healthcare, acknowledging the rising demand for holistic health solutions.

From a market perspective, partnerships with established health systems like Sentara can enhance Ontrak's credibility and brand recognition. Given the current focus on mental health and the integration of technology in healthcare, Ontrak's AI-powered approach positions it favorably within the competitive landscape. The potential for additional expansion opportunities with Sentara suggests a bullish outlook for Ontrak's strategic growth and could positively influence investor sentiment.

Ontrak's expansion with Sentara Health Plans underscores the increasing emphasis on evidence-based behavioral health programs within the healthcare industry. By addressing conditions such as anxiety, depression and substance use disorders alongside chronic diseases, the WholeHealth+ program is tapping into a critical segment of healthcare that often goes underserved. This comprehensive approach may lead to improved health outcomes for members and could set a precedent for similar partnerships in the healthcare sector.

For stakeholders, the immediate implementation of the partnership is an indicator of both parties' commitment to rapid deployment and scaling of healthcare solutions. The focus on personalized care coaching and customized care pathways could result in cost savings for the healthcare system by potentially reducing hospital readmissions and other costly medical interventions. This could be financially beneficial for Sentara Health Plans and, by extension, for Ontrak's business prospects.

Ontrak's announcement is likely to be scrutinized by investors for its potential impact on the company's financial performance. The immediate expansion and the prospect of further growth opportunities with Sentara Health Plans suggest a positive trajectory for Ontrak's revenue streams. Investors will be interested in how this expansion translates into actual financial metrics, such as customer acquisition costs, average revenue per user and long-term customer value.

It is important to consider the costs associated with scaling up operations to serve the increased commercial population. Investors should look for future financial disclosures to assess the efficiency of Ontrak's expansion and its effect on profit margins. Additionally, the success of this partnership could serve as a benchmark for future deals, potentially affecting Ontrak's stock valuation. Close monitoring of the company's quarterly performance will be essential to understand the materialization of the anticipated benefits of this strategic expansion.

Ontrak’s WholeHealth+ Program Will Now Support a Larger Commercial Population

MIAMI--(BUSINESS WIRE)-- Ontrak Health (NASDAQ: OTRK), a leading AI-powered and tech-enabled behavioral healthcare company, today announced the expansion of its strategic partnership with Sentara Health Plans in the Commonwealth of Virginia. Sentara Health Plans is the health plan division of Sentara Health, an integrated health care delivery system, one of the largest health systems in the U.S. Mid-Atlantic and Southeast.

This significant development marks the expansion of a five-year relationship to include a broader commercial population and is effective immediately. The expanded partnership more than quadruples the number of Sentara Health Plans commercial members who are eligible for the Ontrak WholeHealth+ program, and is the first of several expansion opportunities we are working on together to finalize.

Mary Lou Osborne, President and Chief Commercial Officer of Ontrak Health, expressed gratitude for the long-standing partnership and business expansion stating, “It is a privilege to work with Sentara Health Plans leaders prioritizing behavioral health solutions for its members, and we are thrilled to expand Ontrak Health services to a larger commercial population. We look forward to leveraging our innovative technologies and solutions in making a positive impact on the overall health and well-being of Sentara Health Plans members.”

Dr. Gregory Merti, Medical Director at Sentara Health Plans, stated, “Because we place such a high value on providing evidence-based programs to our members especially those with diagnoses that often go untreated, we look forward to expanding our partnership with Ontrak to deliver better outcomes during this time of unprecedented need.”

Ontrak will begin outreaching and engaging new eligible members this week into its innovative WholeHealth+ program, which seeks to identify and engage individuals with unaddressed anxiety, depression and substance use disorder and underlying chronic diseases through personalized care coaching and customized care pathways that help members receive the treatment and advocacy they need.

About Ontrak, Inc.

Ontrak, Inc. is a leading AI and telehealth-enabled healthcare company, whose mission is to help improve the health and save the lives of as many people as possible. Ontrak identifies, engages, activates, and provides care pathways to treatment for the most vulnerable members of the behavioral health population who would otherwise fall through the cracks of the healthcare system. We engage individuals with anxiety, depression, substance use disorder and chronic disease through personalized care coaching and customized care pathways that help them receive the treatment and advocacy they need, despite the socio-economic, medical and health system barriers that exacerbate the severity of their comorbid illnesses. The company’s integrated intervention platform uses AI, predictive analytics and digital interfaces combined with dozens of care coach engagements to deliver improved member health, better healthcare system utilization, and durable outcomes and savings to healthcare payors.

About Sentara

Sentara, an integrated, not-for-profit health care delivery system, celebrates 135 years in pursuit of its mission — “we improve health every day.” Sentara is one of the largest health systems in the U.S. Mid-Atlantic and Southeast, and among the top 20 largest not-for-profit integrated health systems in the country, with 30,000 employees, 12 hospitals in Virginia and Northeastern North Carolina, and the Sentara Health Plans division which serves more than 1.2 million members in Virginia and Florida. Sentara is recognized nationally for clinical quality and safety and is strategically focused on innovation and creating an extraordinary health care experience for our patients and members. Sentara was named to IBM Watson Health’s “Top 15 Health Systems” (2021, 2018), and was recognized by Forbes as a "Best Employer for New Grads” (2022), “Best Employer for Veterans” (2022), and “Best Employer for Women” (2020).

Learn more at www.ontrakhealth.com

Company Contact:

Brandon LaVerne

Chief Executive Officer

blaverne@ontrakhealth.com

Investor Relations:

Ryan Halsted

Gilmartin Group

investors@ontrakhealth.com

Sentara Contact:

news@sentara.com

Source: Ontrak, Inc.

FAQ

What is the significance of Ontrak Health's partnership expansion with Sentara Health Plans in Virginia?

The partnership expansion allows Ontrak Health to support a larger commercial population, quadrupling the number of eligible members for the WholeHealth+ program.

Who is the President and Chief Commercial Officer of Ontrak Health?

Mary Lou Osborne is the President and Chief Commercial Officer of Ontrak Health.

What is the focus of Ontrak's WholeHealth+ program?

Ontrak's WholeHealth+ program aims to identify and engage individuals with unaddressed anxiety, depression, substance use disorder, and underlying chronic diseases through personalized care coaching and customized care pathways.

What does Sentara Health Plans aim to provide its members?

Sentara Health Plans aims to provide evidence-based programs to its members, especially those with diagnoses that often go untreated, to deliver better outcomes.

Ontrak, Inc.

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About OTRK

ontrak, inc. operates as an artificial intelligence powered, virtualized outpatient healthcare treatment company that provides in-person or telehealth intervention services to health plans and other third-party payors. its ontrak pre (predict-recommend-engage) platform predicts people whose chronic disease will improve with behavior change, recommends care pathways that people are willing to follow, and engages people who aren't getting the care they need. the company's technology-enabled, ontrak, program is designed to treat health plan members with unaddressed behavioral health conditions that cause or exacerbate chronic medical diseases, such as diabetes, hypertension, coronary artery disease, copd, and congestive heart failure. the ontrak integrates evidence-based psychosocial and medical interventions delivered in-person or via telehealth along with care coaching and in-market community care coordinators who address the social and environmental determinants of health. the company