Regions Bank Ranked No. 1 in JD Power 2026 U.S. Online Banking Satisfaction Study

See more from StockTitan in Google Search and AI answers. Adds StockTitan as a preferred source · opens Google

Add on Google Not now

Recognition also includes No. 2 ranking for Regions’ mobile banking app experience among regional banks, surging four spots in one year.

BIRMINGHAM, Ala.--(BUSINESS WIRE)-- Regions Bank on Thursday announced it has again ranked No. 1* among regional banks in the JD Power 2026 U.S. Online Banking Satisfaction Study ^SM, marking the sixth time in the past seven years Regions has earned the top designation. Additionally, Regions ranked No. 2 among regional banks in the JD Power 2026 U.S. Banking Mobile App Satisfaction Study ^SM, improving by four spots from the prior year. Both rankings underscore the bank’s consistent focus on delivering high-quality, intuitive digital experiences for customers.

This recognition from JD Power underscores Regions Bank's relentless focus on delivering high-quality, intuitive digital experiences for customers.

The JD Power 2026 Online Banking Satisfaction Study measures overall customer satisfaction with online banking experiences based on four key factors:

• Information
• Tools and capabilities
• System performance
• Design

Driving Consistent Digital Excellence

“Every enhancement we make is focused on making banking easier and more seamless for our customers,” said Dan Massey, chief enterprise operations and technology officer for Regions Bank. “We’re investing in technology that removes friction and delivers simple, personalized experiences, whether customers choose to visit a branch or bank digitally.”

This includes Regions’ launch in November 2025 of a new Direct Deposit Switcher to give customers a secure, digital and easy way to set up direct deposits with the bank.

Accelerating Mobile Banking Momentum

Regions Bank is also gaining significant momentum in mobile banking, ranking No. 2 in the JD Power 2026 U.S. Banking Mobile App Satisfaction Study — up from No. 6 in 2025. The improvement reflects the company’s focused investments in delivering faster, more intuitive mobile experiences that help customers manage their finances anytime, anywhere.

This study measures overall satisfaction with mobile banking applications based on four key factors:

• Information
• Tools and capabilities
• System performance
• Design

A Customer-First Approach to Innovation

Regions continues to invest in digital capabilities that complement its relationship-based banking model, combining advanced technology with personalized service.

“At Regions, everything we do starts with our customers, and delivering simple, relevant and easy-to-navigate solutions through technology is part of that commitment,” said Kate Danella, head of Consumer Banking for Regions Bank.

“The combination of strong local relationships with a convenient online experience is what makes us the premier hometown bank in our communities,” she added.

What Customers Are Saying

Research shows Regions’ customers value the convenience and usability of the bank’s digital banking platform.

• What makes Regions’ online banking easy to use?
  Simple navigation lets customers manage accounts, pay bills and transfer money in just a few steps.
• How fast is Regions’ digital banking platform?
  Reliable, high-speed performance supports quick transactions anytime, anywhere.
• How can customers track their finances online?
  Clear dashboards and tools make it easy to view account activity, monitor spending and stay organized.
• What digital tools are offered by Regions Bank?
  Through Regions.com and the Regions mobile banking app, customers get clear, concise account information, spending trackers, bill payment options, information on rewards and special offers, and much more.
• Does Regions offer both digital and in-person banking?
  Customers appreciate Regions’ powerful combination of digital banking tools and information plus the strong personal connections available through its network of more than 1,200 branches across the Southeast, Midwest and Texas. Whether online or in person, customers receive highly personalized service, advice and guidance.

Understanding the JD Power Studies

The JD Power 2026 U.S. Banking Mobile App and Online Banking Satisfaction Studies are syndicated benchmarking studies profiling the experiences of customers of the largest digital banking platforms throughout the United States.

The research examines how the overall customer experience influences satisfaction and evaluates how effectively financial institutions deliver features and content online. Results are based on responses from more than 18,000 retail bank and credit card customers nationwide collected January – March 2026.

*Tied in 2026.

About Regions Financial Corporation

Regions Financial Corporation (NYSE:RF), with $161 billion in assets, is a member of the S&P 500 Index and is one of the nation’s largest full-service providers of consumer and commercial banking, wealth management, and mortgage products and services. Regions serves customers across the South, Midwest and Texas, and through its subsidiary, Regions Bank, operates more than 1,200 banking offices and more than 1,750 ATMs. Regions Bank is an Equal Housing Lender and Member FDIC. Additional information about Regions and its full line of products and services can be found at www.regions.com.

View source version on businesswire.com: https://www.businesswire.com/news/home/20260527611420/en/

Media Contact:
Jennifer Elmore
Regions Bank
Regions News Online: regions.doingmoretoday.com
Regions Media Line: (205) 264-4551

Source: Regions Financial Corporation