Regions Institutional Services Names Melissa Hancock as Corporate Trust Client Services Executive

Key Terms

corporate trust financial

A corporate trust is an arrangement where an independent third party—usually a bank or trust company—holds assets, oversees loan or bond agreements, and enforces the rules written into those contracts on behalf of investors. Think of it as a neutral referee or escrow agent that makes sure payments are collected and distributed, collateral is managed, and promises to bondholders are followed; this reduces risk and gives investors a clearer path to recoveries if problems arise.

escrow services financial

A neutral third party that holds money, documents or securities until all agreed conditions of a transaction are met, like a referee keeping the ball until play resumes. For investors, escrow services lower the risk of fraud or incomplete deals by ensuring payments or assets are only released when promised actions occur, which affects the timing, certainty and safety of cash flows during mergers, stock transactions, real estate deals and other corporate arrangements.

asset-backed securities financial

A type of investment created by pooling many similar cash‑flowing assets — like mortgages, car loans, or credit card receivables — and selling slices of that bundle to investors who then receive the payments those assets generate. Think of it as a fruit basket where buyers earn the fruit sales: investors get steady income but also take on the risk that the underlying loans stop performing or are paid off early. Investors care because these securities can provide predictable yield, portfolio diversification, and varying levels of credit and liquidity risk depending on the quality of the underlying assets.

mortgage-backed securities financial

A mortgage-backed security is an investment made by pooling many home loans and selling the right to the borrowers’ monthly payments to investors, so you receive a stream of principal and interest much like collecting payments on a bundle of IOUs. It matters to investors because it provides regular income but carries risks from homeowners missing payments or paying off loans early, and its value moves with interest rates and housing market conditions.

fiduciary financial

A fiduciary is a person or organization legally required to act in another party’s best financial interest when handling money or giving investment advice. Think of a fiduciary as a trusted guardian who must choose what benefits the client rather than what benefits themselves; for investors, this reduces conflicts of interest and gives stronger protection that decisions and recommendations prioritize the investor’s financial wellbeing.

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Hancock’s 25 years of industry experience will further differentiate how Regions supports institutional, corporate and municipal clients.

Melissa Hancock, Regions Bank

Hancock’s move to Regions Bank is part of the company’s strategy for building more Wealth Management growth while consistently enhancing client service.

What will Melissa Hancock lead at Regions Bank?

As Corporate Trust Client Services Executive, Hancock will:

• Build and lead high-performing Corporate Trust and Escrow Services teams who share a strong commitment to delivering tailored solutions for institutional, corporate and municipal clients
• Enhance client experience and advance service delivery opportunities for existing and prospective clients
• Oversee risk management and operational compliance for the group

Leadership Perspective:

“Regions Bank is known to deliver strong value to help municipal, corporate and government entities access bond and credit markets to finance projects that accelerate economic development, improve quality of life and support long-term benefits to our communities,” said Julz Burgess, Head of Regions Institutional Services. “Melissa Hancock combines a clear focus on high-touch service with deep industry experience that will enhance our legacy of client service for years to come.”

Melissa Hancock on Joining Regions Bank:

“I’m honored to a join a team at Regions that values collaboration, teamwork and a strong community connection,” Hancock said. “Together, we can build on the bank’s strong foundation—welcoming new clients, supporting unique financing strategies, and driving the next chapter of growth for Regions’ Institutional Services platform.”

Why Corporate Trust and Escrow Services Matter:

Corporate Trust and Escrow Services serve a crucial role in modern finance and business transactions because they provide security, transparency, and trust when multiple parties are involved with complex deals.

Regions Institutional Services has long provided Corporate Trust and Escrow Services to clients. In addition, Regions Institutional Services provides:

• Investment Management
• Trustee and Custody Services
• Philanthropic Solutions for nonprofit organizations
• Retirement Plan Services
• Funeral and Cemetery Trust Solutions

This integrated platform enables Regions to offer a range of tailored financial solutions to meet any number of client needs.

Melissa Hancock’s Education and Industry Experience:

Melissa Hancock is a seasoned executive who brings over 25 years of financial services experience across:

• Corporate debt and capital markets
• Asset-backed and mortgage-backed securities
• Fiduciary and regulatory compliance
• Institutional client relationship management
• Operational leadership and team development
• Municipal and Escrow transactions

Most recently, Hancock served as vice president and account management manager at Computershare Trust Company, where she led multi-location teams managing trust relationships. She also held leadership roles at Wells Fargo and BNY Mellon.

Hancock earned a Bachelor of Science from Rider University and holds a certification from Universidad de Nebrija in Madrid, Spain.

Regions Bank Industry Recognition:

Regions Bank continues to receive industry recognitions across all lines of business, reflecting its deep commitment to

• Seamless service through digital banking
• Delivering greater convenience and innovation for business banking clients
• Fostering customer loyalty and a powerful brand reputation

Regions’ Institutional Services division was recently named to the National Association of Plan Advisors’ (NAPA) Top Defined Contribution Advisor Teams list. This recognition is awarded to firms providing retirement plan advisory services, fiduciary oversight and 401(k) solutions.

Global Private Banker also recognized Regions Wealth Management with Best Trust Services by a Private Bank and Best Wealth Planning Execution.

About Regions Financial Corporation

Regions Financial Corporation (NYSE:RF), with $161 billion in assets, is a member of the S&P 500 Index and is one of the nation’s largest full-service providers of consumer and commercial banking, wealth management, and mortgage products and services. Regions serves customers across the South, Midwest and Texas, and through its subsidiary, Regions Bank, operates more than 1,200 banking offices and more than 1,750 ATMs. Regions Bank is an Equal Housing Lender and Member FDIC. Additional information about Regions and its full line of products and services can be found at www.regions.com.

The Global Private Banker award referenced herein is based on the publication’s stated evaluation criteria and submission materials for the applicable review period. This recognition is not indicative of any one client’s experience and is not a guarantee of future performance or results.

The National Association of Plan Advisors was created by and for retirement plan advisors. Membership is also open to other retirement industry professionals who support the interests of plan advisors. NAPA is the only advocacy group exclusively focused on the issues that matter to retirement plan advisors. NAPA is part of the American Retirement Association, based in the Washington, D.C. area. More information about NAPA is available at napa-net.org.

View source version on businesswire.com: https://www.businesswire.com/news/home/20260624215887/en/

Media Contact:
Jennifer Elmore
Regions Bank
Regions News Online: regions.doingmoretoday.com
Regions Media Line: (205) 264-4551

Source: Regions Financial Corporation