RingCentral Stock Price, News & Analysis

RingCentral (NYSE: RNG) announced the general availability of its AI Receptionist (AIR), now serving over 2,000 organizations. The AI-powered voice agent automatically handles inbound calls, answers customer questions, and manages call transfers using generative AI technology.

Key features include instant activation, custom greetings, spam call blocking, and new capabilities such as Spanish language support, call analytics, multi-location support, and HIPAA compliance. The system is priced at $39 per license, including 100 minutes of use, with additional minutes available through flexible bundles.

Customer results demonstrate significant operational benefits: Integral Recruiting Services reports 93% of incoming calls handled by AIR, saving $900 monthly; Big Think Capital replaced a $3,000/month receptionist while reallocating 10% of team time; and various businesses across healthcare, construction, real estate, and professional services report improved efficiency and cost savings.

RingCentral (NYSE:RNG) announced major innovations in customer experience technology at CCW Las Vegas '25, introducing Customer Journey Analytics and making AI Agent Assist generally available. The new analytics solution bridges the gap between UCaaS and CCaaS systems, providing complete visibility of customer interactions across platforms. Early adopters of AI Agent Assist report significant improvements, with call handling times reduced from 10 to 5 minutes and daily call volume doubled from 20 to 40 calls. The company also launched AI Interaction Analytics and Agent Screen Recording in beta. These tools provide sentiment analysis, predictive CSAT scores, and comprehensive agent workflow visibility. The integrated platform maintains conversation continuity across touchpoints, enables intelligent routing, and strengthens collaboration between front-line agents and back-office experts. RingCX is available through global service providers including AT&T, BT, MCM, Vodafone, and Zayo, with AT&T's offering scheduled for general availability in Q3'25.

RingCentral (NYSE: RNG), a leader in AI-powered business communications, has announced its participation in the upcoming BofA Securities 2025 Global Technology Conference. The company's management team will present on Tuesday, June 3, 2025, at 5:00 p.m. ET (2:00 p.m. PT). Investors and interested parties can access both the live webcast and replay of the presentation through RingCentral's investor relations website at ir.ringcentral.com.

RingCentral (NYSE: RNG) reported strong Q1 2025 financial results, with total revenue reaching $612 million, up 5% year-over-year. The company achieved GAAP operating income of $10 million and non-GAAP operating income of $133 million (21.8% of revenue). Key highlights include surpassing $2.5 billion in ARR and reaching over 1,000 paying customers for both RingCX and AI Receptionist (AIR) products. Free cash flow was $130 million, representing 21.3% of revenue. The company reduced debt by $166 million while continuing share buybacks. For full-year 2025, RingCentral projects subscription revenue growth of 5-7%, total revenue growth of 4-6%, and free cash flow of approximately $500-510 million. The company's AI-powered solutions, including RingSense, AI Assistant, and AI Quality Management, are showing strong adoption and market potential.

RingCentral (NYSE: RNG) has been awarded the 2025 Global Customer Value Leadership Award by Frost & Sullivan for excellence in web events. The recognition highlights RingCentral Events' innovative approach and AI-driven platform capabilities. Launched in 2023, RingCentral Events has gained significant traction with major brands including Adobe, AWS, HP, and others.

The company has introduced a new pay-per-organizer pricing model that offers unlimited events, webinars, and attendee registrations without caps or hidden fees. The platform features AI assistance for content creation, multilingual support, native production studio, and comprehensive analytics. RingCentral is offering a 30-day free trial of RingCentral Events Enterprise for potential customers to explore its capabilities.

RingCentral (NYSE: RNG) has launched RingCX for Salesforce Service Cloud Voice on Salesforce AppExchange, integrating RingCentral's digital channel and voice capabilities into Salesforce's platform. The integration provides a unified agent workspace that combines voice and digital communications within the Salesforce CRM environment.

Key features include a unified agent workspace, native Salesforce experience, embedded dialer, omnichannel routing across voice and digital channels, advanced analytics, and AI-powered insights. The solution enables seamless workflow integration with automatic call logging and screen pops with customer information.

This integration builds upon RingCentral's existing Unified Communications integration with Salesforce, which is already trusted by thousands of customers worldwide, now extending to include Contact Center capabilities.

RingCentral (NYSE: RNG), a leader in AI-powered business communications, has scheduled its first quarter 2025 financial results announcement for May 8, 2025 after market close. The company will host a conference call at 2:00 PM Pacific Time (5:00 PM Eastern Time) on the same day.

Investors can access the conference call by dialing 1-888-349-0093 (US) or 1-412-317-5201 (International). A replay will be available until 11:59 PM Eastern Time on May 8, 2025, accessible at 1-844-512-2921 (US) or 1-412-317-6671 (International) with access code 10198140. Additionally, a live webcast and replay will be available on RingCentral's investor relations website.

RingCentral (NYSE: RNG) showcased its AI innovations at Enterprise Connect 2025, highlighting significant momentum in AI-powered business communications. The company's new AI Receptionist (AIR) has gained rapid adoption with over 200 customers live, offering features like instant call answering, natural conversations, and intelligent routing. Starting at $30, AIR has shown impressive results, with customers reporting 50% time savings on inbound calls.

The company's RingCX contact center solution has secured over 700 business customers since its launch, with more than 50% adopting AI Quality Management. Customer success stories include a 25% reduction in call-handle time and 50% savings in after-call work. RingCentral announced two new AI solutions: AI Interaction Analytics (beta in Q2'25) for comprehensive CSAT analysis, and AI Agent Assist (in open beta), which has demonstrated 20% reduction in call handle times.

RingCentral (NYSE: RNG) and Cox Business have announced a strategic partnership to deliver advanced AI-powered communications solutions. The collaboration introduces two key products:

1. Cox Business Connect with RingCentral, available now, powered by RingEX™, offering:

• HD video and audio calls
• Chat, SMS, and fax capabilities
• AI-driven features including meeting transcriptions, closed captions, summaries, and highlights

2. Cox Business Contact Center with RingCentral, launching later this year, powered by RingCX™, featuring:

• AI-first cloud-based contact center solution
• Omnichannel capabilities across 20+ digital channels
• AI quality management and CRM integrations
• Conversational insights and coaching tools