RingCentral, Inc. develops AI-powered business communications and customer engagement software for voice, SMS, contact center, workforce engagement management, video collaboration, and messaging. Its updates commonly cover RingCX, AI Receptionist, AIR Pro, AI Conversation Expert, branded calling, RCS messaging, international SMS, and integrations that extend customer engagement across business phone, contact center, Microsoft Teams, and partner channels.
Company news also includes quarterly results, subscription revenue trends, cash flow, share repurchases, dividends, and product adoption across industries such as healthcare, financial services, legal, hospitality, construction, and business services.
Eclipse Technology Solutions has partnered with RingCentral to offer unified communications as a service (UCaaS) solutions to enterprise customers in Canada. This collaboration aims to facilitate digital transformation from legacy systems to cloud-based technology, enabling remote work capabilities. Customers will benefit from RingCentral's Message Video Phone™ (MVP™) platform and enhanced integrations with Microsoft Teams. The partnership underscores the growing demand for flexible communication solutions in today's evolving work environment.
RingCentral (NYSE:RNG) announces that Houston County Board of Education is utilizing its cloud-based communication solutions to create a district-wide support center for teachers and students. Serving 30,000 K-12 students across 37 campuses, the district faced significant technical support demand during the transition to remote learning. RingCentral allowed Houston County to set up this support center in under an hour, addressing issues like online learning platform challenges and login problems. The solution's SMS feature enabled efficient communication, enhancing support during a challenging educational transition.
RingCentral (NYSE: RNG) and Alcatel-Lucent Enterprise have launched Rainbow Office, a Unified Communications as a Service (UCaaS) solution, across eight European nations: Austria, Belgium, France, Germany, Ireland, Italy, Spain, and the Netherlands. This strategic partnership combines RingCentral's advanced communication technology with Alcatel-Lucent's telephony and networking services. The offering aims to empower businesses by enhancing their cloud communication capabilities, enabling secure collaboration from any location via a single enterprise solution.
ecotel communication ag and RingCentral have partnered to offer RingCentral Office®, a leading Unified Communications as a Service (UCaaS) solution, to customers in Germany. This collaboration allows ecotel to provide seamless integration with their voice portfolio, offering services that include team messaging, video meetings, and cloud phone systems. As the first licensed service provider in Germany to implement this integrated service, ecotel aims to facilitate the migration of businesses to cloud-based communications, enhancing flexibility and collaboration for over 50,000 customers nationwide.
RingCentral (NYSE: RNG) has acquired the technology and engineering team from Kindite, focusing on advanced cryptographic technologies to enhance security within its cloud communications platform. This acquisition integrates unique key orchestration technologies, promoting a secure 'zero-trust' environment for cloud applications. The new capabilities are set to bolster RingCentral's commitment to security, including end-to-end encryption, benefiting users globally. The transaction closed in Q1 2021, and its financial impact is not expected to be material for the quarter ending March 31, 2021.
RingCentral (NYSE: RNG) released its 2021 State of Hybrid Work report, revealing insights from over 1,000 small and medium businesses (SMBs) adapting to workforce changes due to COVID-19. Key findings indicate that 60% of businesses are partially remote, with 67% not expecting to return to full-time office work. The report highlights a shift in attitudes toward remote work, with 66% viewing it positively. Despite a rise in disconnection, productivity levels remain stable for most respondents, emphasizing the effective use of various communication modes.
RingCentral (NYSE:RNG) has been recognized as a Leader in two IDC MarketScape reports for both the enterprise and small to medium-sized business (SMB) segments of the UCaaS market. The enterprise report assessed 19 vendors for organizations with over 1,000 employees, while the SMB report evaluated 15 vendors for those with fewer than 1,000 employees. Key strengths highlighted include mobility, reliability, security, and integration capabilities. IDC predicts worldwide UCaaS revenue will reach $16.1 billion by 2024.
RingCentral (NYSE: RNG) announces the opening of two new innovation centers in India, located in Bangalore and Gurgaon. This expansion is part of the company’s global growth strategy, with plans to hire top engineering talent in the region. Additionally, Anil Goel has been appointed as Vice President of Engineering and General Manager for India, having previously held senior roles at OYO and Amazon. The initiative underscores RingCentral's commitment to enhancing cloud-based communication services for clients worldwide.
RingCentral (NYSE: RNG) has launched an innovative in-app calling feature for Salesforce, enhancing productivity for sales agents. This feature enables users to manage calls directly from Salesforce without the need for additional software. Key functionalities include call controls, click-to-call options, and performance analytics. Built with WebRTC technology, this integration promises convenience by allowing seamless communication from any device. The feature aims to improve customer engagement and streamline sales operations.
RingCentral (NYSE:RNG) has appointed former U.S. Secretary of Education, Arne Duncan, to its board of directors. Duncan, who served under the Obama Administration from 2009 to 2015, brings extensive experience from his tenure as CEO of Chicago Public Schools and his current roles at the University of Chicago and Emerson Collective. CEO Vlad Shmunis expressed enthusiasm for Duncan's insights, highlighting the importance of addressing community challenges through innovative communication technologies. This appointment signals a strategic move towards enhancing RingCentral's vision of enabling remote communication.