Welcome to our dedicated page for RingCentral news (Ticker: RNG), a resource for investors and traders seeking the latest updates and insights on RingCentral stock.
RingCentral, Inc. (NYSE: RNG) is frequently in the news for developments in AI-powered business communications, unified communications, and cloud contact center technology. Company announcements describe RingCentral as a global leader in agentic voice AI–powered cloud business communications, with a platform that spans business phone, SMS, contact center, workforce engagement management, video collaboration, messaging, and conversational intelligence.
News coverage for RNG often highlights product launches and enhancements. Recent releases include an agentic voice AI suite featuring AI Receptionist (AIR), AI Virtual Assistant (AVA), and AI Conversation Expert (ACE), all focused on the conversation journey before, during, and after each interaction. Other product news includes the RingEX Customer Engagement Bundle for lightweight contact center use and RingWEM, an AI-powered workforce engagement management suite integrated with the RingCX contact center platform.
Investors and analysts can also find financial results announcements, such as quarterly earnings releases, where RingCentral reports revenue, margins, cash flow, and updates on its AI-led product portfolio. Additional items include participation in investor conferences, product briefing days, and updates on credit facilities and capital structure, as reflected in company press releases and related SEC filings.
This RNG news page aggregates these updates so readers can follow RingCentral’s progress in AI communications, contact center innovation, and corporate developments. It is a useful resource for tracking announcements about AI capabilities, workforce engagement tools, unified communications recognition by third-party analysts, and key financial and strategic milestones.
RingCentral announced its Q3 2024 financial results, reporting a 9% year-over-year revenue increase to $609 million. Subscriptions revenue rose 10% to $583 million, representing 96% of total revenue. The company achieved a GAAP operating profit for the first time, with a margin of 0.5%, up from a loss of (9.7%) last year. Non-GAAP operating margin improved to 21%, up 190 basis points. Net cash from operations increased 47% to $127 million, and free cash flow grew 51% to $105 million. RingCentral raised its 2024 revenue guidance to $2.397-$2.399 billion and non-GAAP EPS to $3.69. The company also announced new innovations for its AI-powered contact center solution and strategic partnerships with Verint and Zayo. Additionally, RingCentral received a PAN-India license to operate across all telecommunications circles in India and renewed its agreement with AT&T.
RingCentral, a leading provider of AI communications solutions, announced the appointment of Abhey Lamba as its new Chief Financial Officer. Lamba will oversee financial planning, controllership, tax, treasury, corporate development, and investor relations. He brings over 30 years of experience from companies like Amazon Web Services, Cisco Systems, and Autodesk. Lamba's background includes roles as a sell-side analyst on Wall Street and a software engineer at Bentley Systems. Vlad Shmunis, Founder and CEO of RingCentral, praised Lamba's track record in driving growth and profitability, highlighting his unique perspective and passion for innovation. Lamba expressed enthusiasm about contributing to RingCentral's AI-driven business communications solutions and driving shareholder value.
RingCentral (NYSE: RNG) has announced that its AI Assistant is now included in RingEX at no additional cost. The AI Assistant provides real-time note-taking for phone calls, message writing and translation, and meeting summarization capabilities. Early access customers reported significant operational improvements, with 92% finding AI call notes important for their business and 84% noting improved call engagement.
The AI Assistant offers features across three tiers: Core (live transcription, closed captioning, meeting summaries), Advanced (real-time call notes), and Ultra (text writing, editing, and translation). The service is currently available in the U.S., with international rollout planned for early 2025.
RingCentral (NYSE:RNG) has been named a Leader in the 2024 Gartner Magic Quadrant for Unified Communications as a Service (UCaaS) report for the tenth consecutive year. The company also ranked #1 in three out of six product or service use case categories in the Gartner Critical Capabilities for UCaaS report.
RingCentral serves over 400,000 organizations and seven million end-users worldwide, offering AI-powered business communications solutions. The company has integrated AI across its phone, messaging, video, events, and contact center functions to enhance workforce productivity and operational capacity.
RingCentral's native AI-first contact center solution, RingCX™, has gained significant traction as organizations seek providers with integrated UCaaS and CCaaS solutions. The company's unique approach to partnerships includes collaborations with global service providers and strategic partnerships with established organizations like Avaya.
RingCentral (NYSE: RNG), a global leader in AI-powered trusted business communications, has announced it will report its third quarter 2024 financial results on November 7, 2024, after market close. The company will hold a conference call at 2:00 PM Pacific Time (5:00 PM Eastern Time) on the same day to discuss the quarterly results.
Interested parties can access the conference call by dialing 1-888-349-0093 from the United States or 1-412-317-5201 internationally, referencing RingCentral and the conference title. A telephone replay will be available until November 14, 2024, by dialing 1-844-512-2921 (US) or 1-412-317-6671 (international) with access code 10193681. Additionally, a live webcast and replay of the call will be accessible from RingCentral's investor relations website at http://ir.ringcentral.com.
RingCentral Inc. (NYSE:RNG) has received a PAN-India license from the Department of Telecommunications (DoT) to operate across all 22 telecommunications circles in India. This makes RingCentral the first cloud provider to deliver fully-compliant UCaaS and CCaaS solutions for India. The company's offerings, Global RingEX Select and RingCX, enable multinational organizations to connect their global offices with India branch offices for seamless communication and collaboration.
Key benefits include:
- Fully compliant cloud phone service backed by DoT and TRAI certifications
- 99.999% uptime and top-tier security
- Native omnichannel capabilities across voice, video, and 20+ digital channels
- AI-powered customer engagement features
The solutions align with India's digital transformation initiatives, offering scalability and flexibility for businesses of all sizes.
Zayo, a leading communications infrastructure provider, and RingCentral (NYSE: RNG) have announced a strategic partnership to launch Zayo UC+ with RingCentral. This new offering combines Zayo's robust network infrastructure and expertise with RingCentral's AI-powered RingEX and RingCX solutions to deliver a comprehensive, cloud-based UCaaS solution.
Key benefits include actionable AI-powered capabilities, customizable workflows leveraging Zayo's network for low-latency connectivity, and exceptional customer experiences. The solution integrates voice, video, chat, SMS, fax, and contact center services into a single platform, designed to boost workforce productivity and elevate customer experiences across more than 20 digital channels.
RingCentral (NYSE: RNG) announced that CFO Sonalee Parekh will resign effective September 10, 2024, to accept a CFO role at a non-competing public company. The company has initiated a search for a successor, considering both internal and external candidates. CEO Vlad Shmunis praised Parekh's contributions, particularly in improving profitability and free cash flow. Parekh expressed gratitude for the opportunity and confidence in RingCentral's future success. The company emphasized that Parekh's departure is not due to any disagreements regarding financial results, accounting principles, or disclosures. Importantly, RingCentral's previously issued Q2 earnings outlook remains unchanged.
RingCentral (NYSE: RNG) has announced new AI-powered capabilities for its contact center solution, RingCX. These innovations include:
1. RingCX AI Agent Assist: Real-time, in-call AI assistance for agents.
2. RingCX AI Supervisor Assist: Monitors interactions and alerts supervisors to potential issues.
3. AI Coaching Insights: Generates personalized coaching suggestions for agents.
4. Bring-Your-Own IVA Framework: Allows integration of preferred Intelligent Virtual Agents.
Since its general availability in November 2023, RingCX has onboarded over 350 customers, with more than 50% opting for paid AI capabilities. The new features will be available through an Early Access Preview program in the U.S., with plans to expand internationally in early 2025.
RingCentral (NYSE: RNG), a leader in AI-driven cloud business communications, has announced its participation in an upcoming investor conference. The company's management team is set to present at the Goldman Sachs Communacopia + Technology Conference on Monday, September 9, 2024, at 2:25 p.m. PT (5:25 p.m. ET).
This presentation offers investors an opportunity to gain insights into RingCentral's strategies and performance. Interested parties can access a live webcast of the presentation through the company's investor relations website at ir.ringcentral.com. This event showcases RingCentral's commitment to engaging with investors and sharing its vision for the future of cloud communications and technology solutions.
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