Welcome to our dedicated page for RingCentral news (Ticker: RNG), a resource for investors and traders seeking the latest updates and insights on RingCentral stock.
RingCentral, Inc. develops AI-powered business communications and customer engagement software for voice, SMS, contact center, workforce engagement management, video collaboration, and messaging. Its updates commonly cover RingCX, AI Receptionist, AIR Pro, AI Conversation Expert, branded calling, RCS messaging, international SMS, and integrations that extend customer engagement across business phone, contact center, Microsoft Teams, and partner channels.
Company news also includes quarterly results, subscription revenue trends, cash flow, share repurchases, dividends, and product adoption across industries such as healthcare, financial services, legal, hospitality, construction, and business services.
RingCentral (NYSE: RNG) and BT have launched Cloud Work RingCX, an AI-powered, cloud-based contact center platform. This platform is designed to enhance customer experiences through a combination of voice and messaging apps. It marks a significant evolution in RingCentral's decade-long strategic partnership with BT.
Cloud Work RingCX integrates seamlessly with BT Cloud Work, enabling agents to handle voice, video, and digital channels from a unified platform. It offers real-time analytics and AI assistance, helping agents resolve issues faster and more accurately. Supervisors can monitor performance, identify areas for improvement, and provide targeted coaching.
The platform aims to enhance operational efficiency and customer engagement, with a planned rollout to small and medium business customers later this year. Key benefits include enhanced customer experience through AI-driven tools, seamless integration with BT’s unified communications services, and advanced security and fraud management.
RingCentral (NYSE: RNG), a leader in AI-powered business communications, has scheduled its fourth quarter 2024 financial results announcement for February 20, 2025, after market close. The company will host a conference call at 2:00 PM Pacific Time (5:00 PM Eastern Time) on the same day to discuss the results.
Interested parties can join the conference call by dialing 1-888-349-0093 (US) or 1-412-317-5201 (International). A replay will be available until February 27, 2025, accessible by dialing 1-844-512-2921 (US) or 1-412-317-6671 (International) with access code 10195940. The event will also be available via webcast on RingCentral's investor relations website.
RingCentral (NYSE: RNG) has announced significant enhancements to its Events platform, including the launch of Studio, a new capability that enables organizers to stream and produce branded events within a single interface. The company has also introduced AI Clips, a feature that automatically generates highlights from event recordings.
The platform has gained notable traction with Fortune 500 customers, including AWS, Trimble, MSNBC, Target, Adobe, Block, Lattice, and DHL. Studio offers key features such as real-time streaming, seamless event management, and enhanced audience engagement tools, all available at no additional cost to RingCentral Events customers.
According to Optimizely's Senior Director of Global Marketing Campaigns, the platform has demonstrated success in hosting larger, more complex online events, resulting in increased attendee engagement and qualified leads from virtual events.
RingCentral (NYSE: RNG) has enhanced its Zendesk integration by launching Zendesk Talk Partner Edition for RingEX™. The upgrade embeds RingEX's voice capabilities and call data into Zendesk's platform, featuring Voice Comment and Standard Call Object capabilities. LUSH, a cosmetics retailer, reports saving 3-5 minutes per call with this integration, totaling about 40 minutes saved per agent daily. The solution offers 99.999% uptime, improved ticket management, and enhanced flexibility in call handling methods. The integration allows users to seamlessly switch between communication channels while maintaining context-aware customer interactions.
RingCentral (NYSE: RNG), a leading provider of AI communications solutions, has announced its management team's participation in two upcoming investor conferences. The company will present at the UBS Global Technology and AI Conference on December 3, 2024, at 10:15 a.m. MT, and the Barclays 22nd Annual Global Technology Conference on December 11, 2024, at 10:25 a.m. PT. Both presentations will be available via live webcast on RingCentral's investor relations website.
RingCentral (NYSE: RNG) and Verint (NASDAQ: VRNT) have announced a strategic partnership to enhance RingCX customers' experiences with AI-powered Workforce Engagement Management (WEM) and Customer Experience (CX) automation. This collaboration aims to improve employee productivity and customer satisfaction through Verint's leading WEM and CX solutions, complementing RingCentral's AI capabilities. Key benefits for RingCX customers include enhanced interaction analytics, forecasting, scheduling, AI automation for routine tasks, intelligent virtual agents for 24x7 support, and centralized knowledge management. The partnership is expected to drive competitive advantage and operational efficiency, benefiting a broad range of sophisticated contact center use cases.
RingCentral announced its Q3 2024 financial results, reporting a 9% year-over-year revenue increase to $609 million. Subscriptions revenue rose 10% to $583 million, representing 96% of total revenue. The company achieved a GAAP operating profit for the first time, with a margin of 0.5%, up from a loss of (9.7%) last year. Non-GAAP operating margin improved to 21%, up 190 basis points. Net cash from operations increased 47% to $127 million, and free cash flow grew 51% to $105 million. RingCentral raised its 2024 revenue guidance to $2.397-$2.399 billion and non-GAAP EPS to $3.69. The company also announced new innovations for its AI-powered contact center solution and strategic partnerships with Verint and Zayo. Additionally, RingCentral received a PAN-India license to operate across all telecommunications circles in India and renewed its agreement with AT&T.
RingCentral, a leading provider of AI communications solutions, announced the appointment of Abhey Lamba as its new Chief Financial Officer. Lamba will oversee financial planning, controllership, tax, treasury, corporate development, and investor relations. He brings over 30 years of experience from companies like Amazon Web Services, Cisco Systems, and Autodesk. Lamba's background includes roles as a sell-side analyst on Wall Street and a software engineer at Bentley Systems. Vlad Shmunis, Founder and CEO of RingCentral, praised Lamba's track record in driving growth and profitability, highlighting his unique perspective and passion for innovation. Lamba expressed enthusiasm about contributing to RingCentral's AI-driven business communications solutions and driving shareholder value.
RingCentral (NYSE: RNG) has announced that its AI Assistant is now included in RingEX at no additional cost. The AI Assistant provides real-time note-taking for phone calls, message writing and translation, and meeting summarization capabilities. Early access customers reported significant operational improvements, with 92% finding AI call notes important for their business and 84% noting improved call engagement.
The AI Assistant offers features across three tiers: Core (live transcription, closed captioning, meeting summaries), Advanced (real-time call notes), and Ultra (text writing, editing, and translation). The service is currently available in the U.S., with international rollout planned for early 2025.
RingCentral (NYSE:RNG) has been named a Leader in the 2024 Gartner Magic Quadrant for Unified Communications as a Service (UCaaS) report for the tenth consecutive year. The company also ranked #1 in three out of six product or service use case categories in the Gartner Critical Capabilities for UCaaS report.
RingCentral serves over 400,000 organizations and seven million end-users worldwide, offering AI-powered business communications solutions. The company has integrated AI across its phone, messaging, video, events, and contact center functions to enhance workforce productivity and operational capacity.
RingCentral's native AI-first contact center solution, RingCX™, has gained significant traction as organizations seek providers with integrated UCaaS and CCaaS solutions. The company's unique approach to partnerships includes collaborations with global service providers and strategic partnerships with established organizations like Avaya.