SPECTRUM BUSINESS AND RINGCENTRAL EXPAND PARTNERSHIP WITH AI CONTACT CENTER AND CONVERSATION INTELLIGENCE TO TRANSFORM CUSTOMER EXPERIENCES

Rhea-AI Summary

Spectrum Business and RingCentral (NYSE: RNG) expanded their partnership to add RingCX and AI Conversation Expert (ACE) to the Unified Customer Experience (UCX) offering, delivered over Spectrum's managed network. RingCX unifies voice, video and 20+ digital channels and auto-scores 100% of interactions. UCX with RingCentral will be available nationwide in late March 2026 and will be showcased at HIMSS 2026 and Enterprise Connect.

Positive

• RingCX auto-scores 100% of interactions with integrated AI quality management
• Supports 20+ digital channels including SMS, web chat, and social media
• ACE transcribes and analyzes every call and meeting to deliver CRM insights
• UCX with RingCentral available nationwide in late March 2026

Negative

• None.

News Market Reaction – RNG

-4.47%

1 alert

-4.47% News Effect

+5.3% Peak Tracked

-$159M Valuation Impact

$3.40B Market Cap

0.2x Rel. Volume

On the day this news was published, RNG declined 4.47%, reflecting a moderate negative market reaction. Argus tracked a peak move of +5.3% during that session. This price movement removed approximately $159M from the company's valuation, bringing the market cap to $3.40B at that time.

Data tracked by StockTitan Argus on the day of publication.

Key Figures

Digital channels: over 20 digital channels Interaction coverage: 100% of interactions HIMSS booth: booth #2260 +1 more

4 metrics

Digital channels over 20 digital channels RingCX omnichannel contact center coverage

Interaction coverage 100% of interactions AI Quality Management scoring in RingCX

HIMSS booth booth #2260 Spectrum Business presence at HIMSS 2026

AI Pavilion kiosk AI Pavilion Kiosk #10018-33 HIMSS 2026 demo location for UCX with RingCentral

Market Reality Check

Price: $37.78 Vol: Volume 1,898,987 is below...

low vol

$37.78 Last Close

Volume Volume 1,898,987 is below the 4,430,257 20-day average (relative volume 0.43), suggesting limited pre-news positioning. low

Technical Shares at $40.69 trade above the $28.95 200-day MA and sit 4.08% below the $42.42 52-week high and 97.67% above the $20.585 52-week low.

Peers on Argus

RNG was down 2.75% while several peers like AGYS (-2.58%), BL (-2.64%), and ALRM...

RNG was down 2.75% while several peers like AGYS (-2.58%), BL (-2.64%), and ALRM (-1.21%) also declined, but WRD rose 6.29%. No peers appeared in the momentum scanner, pointing to stock-specific dynamics over a clean sector rotation.

Previous Partnership,AI Reports

4 past events · Latest: Aug 05 (Positive)

Same Type Pattern 4 events

Date	Event	Sentiment	Move	Catalyst
Aug 05	AI partnership extension	Positive	+27.0%	Multi-year extension with NICE to market RingCentral Contact Center with AI focus.
Aug 05	AI partnership extension	Positive	+27.0%	Renewed NICE partnership emphasizing AI-powered customer experiences and UCaaS/CCaaS.
Nov 07	AI CX partnership	Positive	-2.1%	Strategic Verint deal adding AI WEM and CX automation for RingCX customers.
May 13	Hybrid AI solution	Positive	+3.5%	Expanded Avaya partnership for AI-powered cloud communications and collaboration features.

Pattern Detected

AI partnership news has often coincided with meaningful moves, mostly positive but with at least one negative reaction.

Recent Company History

Recent history shows RingCentral using AI partnerships to deepen its contact center and communications ecosystem. Prior partnership/AI announcements with NiCE, Verint, and Avaya highlighted AI-driven customer experiences, workforce engagement, and hybrid cloud communications. Price reactions ranged from a -2.14% move on the Verint partnership to gains of 3.45% and 26.97% on other AI collaborations. Today’s Spectrum Business partnership similarly extends AI-powered contact center and conversation intelligence into a broader distribution channel.

Historical Comparison

+13.8% avg move · Past AI partnership announcements (tag “partnership,AI”) saw an average move of 13.81%, showing this...

partnership,AI

+13.8%

Average Historical Move partnership,AI

Past AI partnership announcements (tag “partnership,AI”) saw an average move of 13.81%, showing this theme has often been a meaningful trading catalyst for RNG.

The company has repeatedly layered AI capabilities into partnerships—first with Avaya, then Verint, and NiCE—building an ecosystem around RingCX and AI-enhanced customer experiences.

Market Pulse Summary

This announcement extends RingCentral’s AI strategy by embedding RingCX and ACE into Spectrum Busine...

Analysis

This announcement extends RingCentral’s AI strategy by embedding RingCX and ACE into Spectrum Business’s UCX offering, targeting mid-market and enterprise customers. It reinforces a pattern of AI-driven partnerships that enhance customer experience and analytics across channels. Investors may watch adoption of RingCX and ACE, customer engagement across more than 20 digital channels, and how deeply the unified AI capabilities translate into measurable revenue and service-quality gains.

Key Terms

omnichannel contact center, conversation intelligence, quality management, crm

4 terms

omnichannel contact center technical

"RingCentral's RingCXTM, an AI-first omnichannel contact center, and its AI"

An omnichannel contact center is a customer support operation that lets people reach a company through phone, chat, email, social media, or apps while keeping their conversation history and context consistent across channels. Like a well-organized concierge desk that remembers every interaction, it matters to investors because smoother, faster service can boost sales, lower support costs, improve customer loyalty and protect a company’s reputation—factors that affect revenue and valuation.

conversation intelligence technical

"and its AI Conversation Expert (ACETM), advanced conversation intelligence, available"

A software-driven process that listens to and analyzes recorded calls, messages, meetings and chat transcripts to pull out patterns, sentiment and key topics. For investors, it turns everyday customer and sales conversations into measurable signals about demand, product problems, management effectiveness or regulatory risks—like a smart analyst that reads every customer call to show whether a business is growing, struggling, or exposed to trouble.

quality management technical

"With integrated AI Quality Management, the platform automatically scores"

A structured set of policies, processes and checks a company uses to ensure its products, services or operations consistently meet required standards and regulations. Think of it as the company’s recipe and kitchen routine that prevents mistakes, keeps customers and regulators satisfied, and reduces the chance of costly recalls, fines or reputation damage—factors that directly affect revenue, risk and investor confidence.

crm technical

"By syncing actionable insights directly to the CRM, ACE eliminates"

Customer relationship management (CRM) is the set of tools, practices and software companies use to track and manage interactions with customers and potential customers, like an organized digital address book combined with a sales coach. It matters to investors because effective CRM systems can boost sales, improve customer retention and lower marketing costs, which directly affects revenue growth and profit margins — key drivers of a company’s value.

AI-generated analysis. Not financial advice.

UCX with RingCentral Drives Higher-Quality Customer Interactions, Deeper Insights and Accelerated Business Growth

STAMFORD, Conn. and BELMONT, Calif., March 11, 2026 /PRNewswire/ -- Spectrum and RingCentral, Inc. (NYSE: RNG), a global leader in AI-powered business communications, today announced a significant expansion of their partnership to make RingCentral's RingCX^TM, an AI-first omnichannel contact center, and its AI Conversation Expert (ACE^TM), advanced conversation intelligence, available to Spectrum Business customers. As the latest additions to the newly minted Unified Customer Experience (UCX) with RingCentral portfolio, RingCX and ACE integrate the companies' existing Unified Communications with RingCentral's solution for mid-sized and large customers. Delivered over Spectrum's managed network, UCX with RingCentral drives higher-quality customer interactions, deeper insight and accelerated growth.

By combining communications, contact center and embedded AI, UCX with RingCentral eliminates fragmented systems and disconnected workflows. Spectrum Business customers, including mid-market and enterprise businesses, gain end-to-end visibility across service performance and sales execution, from first customer contact through revenue realization, resulting in faster resolution, improved quality and smarter decision-making across the organization; all backed by Spectrum's expert onboarding services, network reliability and 24/7 local support.

"Mid-market and large business organizations face challenges when using multiple tools for communications and customer experience interactions, which can create fragmented workflows and inconsistent service," said Keith Dardis, Executive Vice President, Spectrum Business. "UCX with RingCentral solves this by offering one cloud-based solution on Spectrum's network, giving Spectrum Business customers a reliable, unified experience. This matters to multiple industries, including healthcare, education, government and financial services, where simplicity, security and performance are essential."

What's New for Spectrum Business Customers

With the launch of UCX with RingCentral, Spectrum Business customers gain access to robust customer engagement and AI capabilities that transform customer and employee interactions into actionable business insights.

• RingCX: An AI-first omnichannel contact center that unifies voice, video, and over 20 digital channels—including SMS, web chat, and social media—into one secure cloud workspace. With integrated AI Quality Management, the platform automatically scores 100% of interactions to capture real-time sentiment and conversation analytics. By identifying emerging trends and ensuring rigorous compliance, RingCX provides total visibility into service quality while eliminating the need for manual supervisor reviews.

• AI Conversation Expert (ACE): An add-on to Unified Communications with RingCentral, ACE transforms every sales interaction into a strategic asset. By transcribing and analyzing every call and meeting, ACE delivers deep revenue intelligence that identifies deal risks, tracks competitor mentions and uncovers winning sales behaviors. By syncing actionable insights directly to the CRM, ACE eliminates manual data entry. With automated coaching and sentiment analytics, ACE empowers business leaders to scale top-tier performance, increase win rates, and drive predictable revenue growth across the organization.

"Launching UCX with RingCentral, we're transforming every interaction into an opportunity," said Sandra Krief, SVP, Global Service Providers at RingCentral. "By embedding intelligence at the core of every conversation, we're enabling organizations to drive faster resolutions, deeper insights, and measurable business growth."

Availability
Spectrum Business and RingCentral will showcase UCX with RingCentral this week at HIMSS 2026 and Enterprise Connect in Las Vegas. HIMSS attendees can see live demos and speak with product experts at the Spectrum Business booth #2260 and AI Pavilion Kiosk #10018-33. Briefings will also be available onsite at Enterprise Connect at booth #705.

UCX with RingCentral will be available to Spectrum Business customers nationwide in late March. More information about Spectrum Business and UCX with RingCentral is available at Spectrum's UCX site.

About Spectrum
Spectrum is a suite of advanced communications services offered by Charter Communications, Inc. (NASDAQ:CHTR), a leading broadband connectivity company available to 58 million homes and small to large businesses across 41 states. Founded in 1993, Charter has evolved from providing cable TV to streaming, and from high-speed Internet to a converged broadband, WiFi and mobile experience. Over the Spectrum Fiber Broadband Network and supported by our 100% U.S.-based employees, the Company offers Seamless Connectivity and Entertainment with Spectrum Internet®, Mobile, TV and Voice products. 

More information can be found at corporate.charter.com. 

About RingCentral
RingCentral is a global leader in agentic voice AI–powered business communications, delivering an integrated platform for business phone, SMS, contact center, workforce engagement management, video collaboration, and messaging. As the communications layer connecting businesses and customers, RingCentral is the front door of business communication and is in the advantageous position to apply AI at every phase of the conversation journey — before, during, and after each interaction. Our agentic AI portfolio includes autonomous voice-first AI agents that automate calls, assist in the moment, and analyze every interaction – enabling businesses to work smarter, respond faster, and connect more meaningfully with their customers. Visit ringcentral.com to learn more.

© 2026 RingCentral, Inc. All rights reserved. RingCentral, RingCX, ACE, and the RingCentral logo are trademarks of RingCentral, Inc.

View original content to download multimedia:https://www.prnewswire.com/news-releases/spectrum-business-and-ringcentral-expand-partnership-with-ai-contact-center-and-conversation-intelligence-to-transform-customer-experiences-302711074.html

SOURCE Charter Communications, Inc.

FAQ

What is UCX with RingCentral and when will it be available to Spectrum Business customers (RNG)?

UCX with RingCentral is a unified communications and AI contact center solution combining RingCX and ACE. According to RingCentral, it will be available to Spectrum Business customers nationwide in late March 2026, with demos at HIMSS 2026 and Enterprise Connect.

How does RingCX improve customer interactions for Spectrum Business customers (RNG)?

RingCX unifies voice, video and digital channels into one cloud workspace and automates quality scoring. According to RingCentral, it captures real-time sentiment and analytics by auto-scoring 100% of interactions to improve service quality and compliance.

What capabilities does AI Conversation Expert (ACE) add for sales teams using UCX with RingCentral (RNG)?

ACE transcribes and analyzes calls and meetings to surface revenue intelligence and deal risks. According to RingCentral, ACE syncs insights to CRM, tracks competitor mentions, and enables automated coaching to help scale sales performance and win rates.

Which channels does RingCX support for Spectrum Business customers (RNG)?

RingCX supports omnichannel engagement across voice, video and more than 20 digital channels, including SMS, web chat and social media. According to RingCentral, this consolidated approach reduces fragmented workflows and centralizes conversation analytics.

Where can investors and customers see UCX with RingCentral demonstrations for Spectrum Business (RNG)?

Live demos will be available at HIMSS 2026 and Enterprise Connect in Las Vegas this week. According to RingCentral, attendees can visit Spectrum Business booth #2260, AI Pavilion Kiosk #10018-33, and Enterprise Connect booth #705 for briefings.