REPAY Honored for Exceptional Reliability in TSG’s 2026 Real Transaction Metrics Awards

Key Terms

latency technical

Latency is the time delay between when information or an instruction is created and when it is received, processed, or acted on by a market system or data feed. For investors, that delay can alter the price you receive, cause missed trading opportunities, or increase execution risk — like sending a text to buy an item and the seller acting a few seconds later after the price has changed.

gateway uptime technical

Gateway uptime is the share of time a digital gateway — such as a payment, API or trading connection that routes transactions and data — is available and working as intended. Measured as a percentage, it is like a store’s hours of being open: higher uptime means fewer missed sales, failed trades or service interruptions, so investors watch it as an indicator of operational reliability, revenue risk and customer trust.

authorization rate technical

The authorization rate is the share of requests, applications or transactions that are approved by the relevant authority, expressed as a percentage of total submissions. For investors, it signals how smoothly a company’s products, claims, or payments are moving through approvals—like the percentage of cars that pass an inspection on the first try—and a higher rate usually means fewer delays, lower costs and more predictable revenue.

gateway minute outage technical

A gateway minute outage is a short, minute‑scale interruption in a system that routes orders, data, or payments between market participants — for example a trading gateway, broker connection, or payment processor. It matters to investors because even brief breaks can stop orders from reaching the market, delay price updates, or reduce liquidity, potentially causing missed trades, temporary price swings, or unexpected execution results; think of it like a toll bridge closing for a few minutes and holding up traffic.

Proven Payment Technology Recognized for Third Consecutive Year

ATLANTA--(BUSINESS WIRE)-- Repay Holdings Corporation (NASDAQ: RPAY) (“REPAY”), a leading provider of vertically-integrated payment solutions, is proud to be honored by TSG (The Strawhecker Group) in its 2026 Real Transaction Metrics Awards. Using its Global Experience Monitoring (GEM) platform, TSG evaluates gateway performance based on real transaction activity, capturing payments, uptime, and latency signals from more than 35 locations across North America, South America, Europe, and Asia Pacific. More than 20 global payment providers were evaluated to determine this year’s award recipients.

REPAY received first place for Best Gateway Uptime. This award recognizes REPAY for having the highest overall availability based on uptime performance checks from more than 35 global locations.

“This recognition emphasizes the strength and reliability of our proprietary gateway technology,” said David Guthrie, CTO of REPAY. “While many payment solutions rely on third-party integrations, REPAY's continued investment in our gateway infrastructure is designed to deliver strong performance for our clients when it matters most. Payment reliability is absolutely critical for today's merchants and enterprises, and this award validates our commitment to ensuring exceptional availability and minimizing disruptions.”

This latest recognition builds on REPAY’s strong track record of gateway performance excellence. In 2025, REPAY earned first place for Highest Authorization Rate for the second consecutive year and was named runner-up for Best Gateway Uptime. The company also led industry performance in mid-year 2025 metrics, earning top recognition for both Highest Authorization Rate and Lowest Gateway Minute Outage.

“Gateway uptime is absolutely critical for today’s fast-paced business environment,” said Mike Trilli, GEM Product Manager at TSG. “When payment systems go down, businesses face immediate revenue loss and customer frustration that can have lasting impacts. REPAY’s consistent uptime performance across our global monitoring locations truly deserves appreciation.”

Details about the Real Transaction Metrics Awards and the list of winners are available here.

About REPAY

REPAY provides integrated payment processing solutions to verticals that have specific transaction processing needs. REPAY's proprietary, integrated payment technology platform reduces the complexity of electronic payments for clients, while enhancing the overall experience for consumers and businesses.

About TSG

TSG (The Strawhecker Group) is a globally recognized analytics and consulting firm that supports the entire payments ecosystem, serving over 1,000 clients from Fortune 500 leaders to more than a dozen of the world's most valuable brands. Trusted by industry leaders, TSG's strategic services, market intelligence, and analytics merge to empower clients with actionable and accessible information. Please visit www.tsgpayments.com.

View source version on businesswire.com: https://www.businesswire.com/news/home/20260211164289/en/

Investor Relations Contact for REPAY: IR@repay.com



Media Relations Contact for REPAY:

Kristen Hoyman

khoyman@repay.com

Source: Repay Holdings Corporation