RTX's Collins Aerospace wins Crystal Cabin Award for its galley.ai solution

Rhea-AI Summary

Collins Aerospace, an RTX business, has secured the 2025 Crystal Cabin Award for its innovative galley.ai system, marking their 15th win in the program's 19-year history. The system, which won first place in the Cabin Technologies category at the Aircraft Interiors Expo in Hamburg, integrates AI and sensor technology into aircraft galleys.

The galley.ai system enhances communication across multiple layers, supporting crew-to-crew and crew-to-passenger interactions through automated messages via electronic flight bags and passengers' personal devices. According to Sebastien Ramus, VP of Interior Products, the system addresses challenges in onboard service and maintenance scheduling.

Key features include:

• Real-time service updates for passengers
• System performance monitoring
• Integration with smart galley inserts
• Predictive maintenance capabilities

Additionally, Collins was also recognized as a finalist in the Accessibility category for their Prime wheelchair seating solution.

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Collins has now won 15 Crystal Cabin Awards in the program's 19-year history

HAMBURG, Germany, April 9, 2025 /PRNewswire/ -- Collins Aerospace, an RTX (NYSE: RTX) business, has been named a winner of a 2025 Crystal Cabin Award for its galley.ai system. The Crystal Cabin Award is presented annually in Hamburg, Germany during the Aircraft Interiors Expo, the world's biggest trade show for the aircraft cabin.

Placing first in the Cabin Technologies category, Collins' Galley.ai system integrates advanced artificial intelligence and sensor technology into galley structures, providing insights to help improve everything from onboard service, communication with passengers and maintenance.

The Collins system enhances communications across multiple layers of the aircraft ecosystem, supporting crew-to-crew and crew-to-passenger communications. The system generates automated messages to crews via their electronic flight bag, providing status updates or flagging system issues. Similarly, galley.ai can deliver notifications to passengers via the passenger's personal electronic device, providing real-time service updates throughout the journey.

"Our galley.ai system is designed to address many of the challenges crew members, passengers and ground teams face with onboard service and maintenance scheduling," said Sebastien Ramus, vice president and general manager of Interior Products at Collins Aerospace. "The enhanced system efficiency and multi-layered communication capability of the galley.ai system streamlines operations, optimizes the crew work environment and provides a more enjoyable travel experience for passengers."

In addition to the passenger and crew benefits, Collins' galley.ai system actively monitors system performance and can integrate with smart galley inserts – flagging irregularities and predicting maintenance needs prior to failure which can help improve maintenance schedules and reduce aircraft downtime.

Collins was also a finalist for a Crystal Cabin Award in the Accessibility category for its Prime wheelchair seating solution.

About Collins Aerospace
Collins Aerospace, an RTX business, is a leader in integrated and intelligent solutions for the global aerospace and defense industry. Our 80,000 employees are dedicated to delivering future-focused technologies to advance sustainable and connected aviation, passenger safety and comfort, mission success, space exploration, and more.

About RTX
With more than 185,000 global employees, RTX pushes the limits of technology and science to redefine how we connect and protect our world. Through industry-leading businesses – Collins Aerospace, Pratt & Whitney, and Raytheon – we are advancing aviation, engineering integrated defense systems, and developing next-generation technology solutions and manufacturing to help global customers address their most critical challenges. The company, with 2023 sales of $69 billion, is headquartered in Arlington, Virginia.

For questions or to schedule an interview, please contact corporatepr@rtx.com

View original content:https://www.prnewswire.com/news-releases/rtxs-collins-aerospace-wins-crystal-cabin-award-for-its-galleyai-solution-302424014.html

SOURCE RTX

FAQ

What is the galley.ai system by RTX's Collins Aerospace and how does it work?

Galley.ai is an AI-powered system that integrates sensors into aircraft galleys, enabling automated crew-to-passenger communications, system monitoring, and predictive maintenance capabilities to enhance onboard service efficiency.

How many Crystal Cabin Awards has RTX's Collins Aerospace won to date?

Collins Aerospace has won 15 Crystal Cabin Awards throughout the program's 19-year history, with their latest 2025 win for the galley.ai system in the Cabin Technologies category.

What are the main benefits of RTX's galley.ai system for airlines?

The system helps reduce aircraft downtime through predictive maintenance, streamlines operations, optimizes crew work environment, and enhances passenger experience through real-time service updates.

How does RTX's galley.ai system improve passenger experience?

Galley.ai delivers real-time service updates to passengers' personal electronic devices throughout their journey and enables better crew-to-passenger communication for improved service delivery.

What maintenance capabilities does RTX's galley.ai system offer?

The system actively monitors performance, flags irregularities, and predicts maintenance needs before failures occur, helping improve maintenance schedules and reduce aircraft downtime.