Coveo Receives SAP® Global SAP Customer Experience Partner Excellence Award 2025 for Partner Solution Success

Rhea-AI Summary

Coveo (TSX: CVO) received the SAP Global SAP Customer Experience Partner Excellence Award 2025 for Partner Solution Success, recognizing top partners that drive results with SAP Customer Experience solutions. The partnership dates to 2023 when Coveo's solution for SAP Commerce Cloud earned SAP Endorsed App status, expanded in November 2024 to integrate with SAP Service Cloud, and continued with customer wins in 2025. Reported customer impacts include Blackwoods: +45% NPS and 44% fewer null searches, and SanMar selected Coveo AI for SAP Commerce in May 2025.

Positive

• Global partner award from SAP for Partner Solution Success (2025)
• SAP Endorsed App status for SAP Commerce Cloud (March 2023)
• Expanded integration with SAP Service Cloud (November 2024)
• Blackwoods: +45% NPS and 44% fewer null searches
• SanMar selected Coveo AI for SAP Commerce (May 2025)

Negative

• None.

MONTRÉAL, Oct. 6, 2025 /PRNewswire/ - Coveo (TSX: CVO), the leader in AI-Relevance, delivering best-in-class AI-search and generative experiences that maximize business outcomes at every point-of-experience, today announced it received an SAP® Global SAP Customer Experience Award for Partner Excellence 2025 for Partner Solution Success. Awards were presented by SAP (NYSE: SAP) to top-performing partners for outstanding contributions related to SAP Customer Experience solutions. Award winners – in partnership with SAP – help customers innovate, gain rapid results, grow sustainably, and run more simply.

"We're proud to be recognized with the SAP Customer Experience Partner Excellence Award, it's a strong signal that the work we're doing together is delivering real results," said Patrick Finn, VP of Alliances at Coveo. "This partnership is grounded in a shared commitment to help global enterprises thrive in the AI era. By combining SAP's market leadership with our AI-search and generative experience platform, we're enabling our customers to create smarter digital experiences that move the needle - on growth, efficiency, and loyalty."

Nominations are based on internal SAP sales data. A steering committee then determines winning partners in each category according to numerous criteria such as sales achievement and performance.  

"This award recognizes excellence from partners that have successfully driven SAP's and Coveo's value to customers in their CX journey," said Manish Gordhan, Global Vice President, CX Channel, SAP Partner Ecosystem. "I am very pleased to congratulate Coveo on their achievement in attaining this award through their trusted partnership with SAP."

Since 2023, Coveo and SAP have partnered to bring AI search, recommendations, and generative experiences to SAP Customer Experience. Coveo's solution for SAP Commerce Cloud achieved SAP® Endorsed App status in March 2023, and the collaboration expanded in November 2024 with a second SAP Endorsed App integrating with SAP Service Cloud, both available on SAP Store. Customers are realizing measurable impact: Blackwoods combined Coveo with SAP Commerce Cloud, reporting a 45% increase in NPS and 44% fewer null searches following its digital revamp. In May 2025, SanMar selected Coveo AI for SAP Commerce power AI-driven product discovery and intelligent search across its extensive catalog. 

About Coveo
Coveo brings superior AI-Relevance to every point-of-experience, transforming how enterprises connect with their customers and employees to maximize business outcomes.
Relevance is about moving from persona to person, the degree to which the enterprise-wide content, products, recommendations, and advice presented to a person online aligns easily with their context, needs, preferences, behavior and intent, setting the competitive experience gold standard. Every person's journey is unique, and only AI can solve the complexity of tailoring experiences across massive, diverse audiences and large volumes and variety of content and products.
Our Coveo AI-Relevance™ Platform enables enterprises to deliver hyper-personalization at every point-of-experience, unifying all their data securely, with the highest level of contextual and prescriptive accuracy while simultaneously optimizing business outcomes.
Coveo brings AI-Relevance to the digital experiences of many of the world's premier and most innovative brands, serving millions of people across billions of interactions.
What we believe is bold: Digital is everywhere, Relevance is not. It's the only way to win in the digital age.
The Coveo AI-Relevance Platform ISO 27001, ISO 27018, and ISO 27017 certified, SOC2 compliant, HIPAA compatible, with a 99.999% SLA available. We are a Salesforce ISV Partner, an SAP EndorsedⓇ App, AWS ISV Accelerate Program member, an Adobe Gold Partner, MACH Alliance member, Optimizely Partner, Shopify Partner, and a Genesys AppFoundryⓇ ISV Partner.Coveo is a trademark of Coveo Solutions Inc.
Stay up to date on the latest Coveo news and content by subscribing to the Coveo blog, and following Coveo on LinkedIn and YouTube.

SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP SE (or an SAP affiliate company) in Germany and other countries. See http://www.sap.com/corporate-en/legal/copyright/index.epx for additional trademark information and notices. All other product and service names mentioned are the trademarks of their respective companies.

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SOURCE Coveo Solutions Inc.

FAQ

What did Coveo announce about the SAP partner award on October 6, 2025?

Coveo announced it received the SAP Global Customer Experience Partner Excellence Award 2025 for Partner Solution Success.

How does the SAP award affect Coveo (TSX: CVO) customer credibility?

The award highlights Coveo's recognized execution with SAP Customer Experience integrations and customer case results.

Which Coveo integrations with SAP are endorsed and when were they launched?

Coveo earned SAP Endorsed App status for SAP Commerce Cloud in March 2023 and expanded to SAP Service Cloud in November 2024.

What measurable customer results did Coveo report related to its SAP solutions?

Reported customer outcomes include Blackwoods: +45% NPS and 44% fewer null searches after implementing Coveo with SAP Commerce Cloud.

Did Coveo announce new customer wins with its SAP integrations in 2025?

Yes; SanMar selected Coveo AI for SAP Commerce in May 2025 to power product discovery and intelligent search.