Epson Brings Advanced Analytics and Expanded Hardware Compatibility to TrueOrder Kitchen Display System (KDS)

Rhea-AI Summary

Epson (SEKEY) has announced significant upgrades to its TrueOrder Kitchen Display System (KDS), introducing advanced analytics capabilities and expanded hardware compatibility. The June 2025 release (v3.36) enhances kitchen operations with data-driven insights, allowing restaurants to track order volumes, bump times, and station-level performance across multiple locations. Key features include trend visualization for staffing optimization, detailed performance analytics, menu impact analysis, and loss prevention through void tracking. The system now supports additional MicroTouch Mach platform devices, featuring durable industrial designs and optically bonded screens for commercial kitchen environments. This upgrade represents Epson's response to increasing restaurant demand for intelligent digital solutions to improve operational efficiency.

Positive

• Introduction of advanced analytics tools for data-driven kitchen management
• Expanded hardware compatibility with MicroTouch Mach platform devices
• New features for multi-location performance comparison and bottleneck identification
• Enhanced tracking capabilities for order volume, bump times, and menu efficiency

Negative

• None.

New KDS Features Deliver Deeper Performance Insights and Greater Hardware Flexibility for Modern Restaurant Kitchens

LOS ALAMITOS, Calif., June 10, 2025 /PRNewswire/ -- With restaurants increasingly turning to digital solutions to streamline operations and enhance kitchen efficiency, demand for flexible, intelligent Kitchen Display Systems (KDS) is on the rise. Epson a leader in point-of-sale (POS) solutions, today announced the latest release of the TrueOrder^™ KDS, featuring powerful new analytics tools and broader hardware support. Building upon its foundation of seamless POS integration and configurability, the latest TrueOrder KDS release empowers restaurants to optimize kitchen performance and streamline operations.

Epson upgrades TrueOrder™ KDS with advanced analytics and wider hardware support to streamline restaurant operations.

"Today's kitchens need more than just order routing, they need data-driven intelligence," said Tessa Kohl, product manager, Epson America, Inc. "These TrueOrder KDS enhancements will help restaurant operators unlock new opportunities for savings and kitchen optimization through powerful analytics. With this latest release, we're equipping our partners with deeper insights to make smarter decisions across staffing, inventory and workflow."

The updated TrueOrder KDS introduces advanced kitchen analytics, providing restaurateurs with current and historical data to enhance decision-making. Features and benefits include:

• Visualize trends in order volume and average bump times to better align staffing and inventory decisions.
• Compare kitchen performance across multiple locations and uncover bottlenecks with detailed, station-level reporting.
• Understand which menu items are most popular and how menu changes impact overall kitchen efficiency.
• Reduce financial losses by tracking and minimizing excessive item voiding or cancellations.

Building on Epson's existing TrueOrder KDS support for devices from Elo and Logic Controls and other MicroTouch^® solutions, TrueOrder KDS is now also available with select devices¹ within the MicroTouch Mach platform. These devices are engineered for the rigors of commercial kitchen environments, featuring durable industrial designs, optically bonded screens with etched anti-glare finishes for improved clarity and touch precision, and high-performance ARM processors that ensure fast, reliable and long-lasting performance.

Availability
The June 2025 release includes TrueOrder KDS version 3.36 and TrueOrder KDS Configurator version 4.42. Existing customers interested in upgrading are encouraged to contact their Epson representative. For more information, visit www.epson.com/kds.

About Epson
Epson is a global technology leader whose philosophy of efficient, compact and precise innovation enriches lives and helps create a better world. The company is focused on solving societal issues through innovations in home and office printing, commercial and industrial printing, manufacturing, visual and lifestyle. Epson's goal is to become carbon negative and eliminate use of exhaustible underground resources such as oil and metal by 2050.

Led by the Japan-based Seiko Epson Corporation, the worldwide Epson Group generates annual sales of more than JPY 1 trillion. global.epson.com/ 

Epson America, Inc., based in Los Alamitos, Calif., is Epson's regional headquarters for the U.S., Canada, and Latin America. To learn more about Epson, please visit: epson.com. You may also connect with Epson America on Facebook (facebook.com/Epson), X (x.com/EpsonAmerica), YouTube (youtube.com/epsonamerica), and Instagram (instagram.com/EpsonAmerica).

1 M1-215IC-AA2-A037 and M1-215IC-AA3-A038 All-in-One (AIO) touch computers and the M1-MP-AA2-A039 Mach media player.

EPSON is a registered trademark of Seiko Epson Corporation. TrueOrder is a trademark of Epson America, Inc. All other product and brand names are trademarks and/or registered trademarks of their respective companies. Epson disclaims any and all rights in these marks. Copyright 2025 Epson America, Inc.

 

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SOURCE Epson America, Inc.

FAQ

What new features are included in Epson's TrueOrder KDS June 2025 update?

The update includes advanced kitchen analytics, trend visualization for order volumes and bump times, multi-location performance comparison, menu impact analysis, and enhanced void tracking capabilities.

Which hardware platforms are compatible with Epson's updated TrueOrder KDS system?

The system is compatible with devices from Elo, Logic Controls, and now includes select devices within the MicroTouch Mach platform.

What version numbers are associated with the June 2025 TrueOrder KDS release?

The release includes TrueOrder KDS version 3.36 and TrueOrder KDS Configurator version 4.42.

How does the new TrueOrder KDS analytics help restaurant operations?

It helps optimize staffing decisions, track order volumes, analyze menu performance, identify operational bottlenecks, and reduce financial losses through void tracking.

What are the key features of the MicroTouch Mach platform devices supported by TrueOrder KDS?

These devices feature durable industrial designs, optically bonded screens with anti-glare finishes, and high-performance ARM processors for reliable operation in commercial kitchens.