SoundHound AI Named a Leader in Everest Group’s Conversational AI and AI Agents in Customer Experience Management (CXM) Products PEAK Matrix® Assessment 2025
Rhea-AI Summary
SoundHound AI (Nasdaq: SOUN) was named a Leader in Everest Group’s Conversational AI and AI Agents in CXM Products PEAK Matrix® Assessment 2025 on Oct 16, 2025.
The assessment highlights SoundHound’s agentic AI framework, Supervisor AI coordination, a no-code agent designer, and its Polaris voice engine with superior word error rates. SoundHound’s Amelia 7 platform (launched May 2025) offers agentic capabilities across voice, chat, and text for multi-step workflows.
Positive
- Named Leader in Everest Group PEAK Matrix® Assessment 2025 (Oct 16, 2025)
- Amelia 7 launched May 2025 with agentic multi-step workflow capabilities
- Proprietary Polaris voice engine claims superior word error rates and low latency
Negative
- None.
Insights
SoundHound AI’s Leader ranking signals clear product strength in agentic CX capabilities and voice tech.
SoundHound’s platform shows an operational path for enterprises to add AI agents while keeping existing conversational designs, supported by a proprietary agentic framework that combines goal‑setting, planning, orchestration, reasoning, and function execution. The report also highlights the Polaris voice engine’s low word error rates and advanced features such as dynamic turn‑taking and multilingual mid‑utterance processing, which materially enhance voice‑first interactions.
Dependencies and risks include customers’ adoption of agentic workflows and integration with legacy systems; the release notes mention a Supervisor AI layer, a no‑code agent designer, and enterprise tuning as enablers but do not quantify adoption, retention, or cost metrics. Monitor concrete adoption signals such as enterprise deployments, channel coverage, and implementation timelines for Amelia 7 following its
Report states that SoundHound’s platform, “gives enterprises flexibility to gradually adopt AI agents without needing to discard existing logic flows or conversational designs”
SANTA CLARA, Calif., Oct. 16, 2025 (GLOBE NEWSWIRE) -- SoundHound AI, Inc. (Nasdaq: SOUN), a global leader in voice and conversational AI, has been named a Leader in Everest Group’s Conversational AI and AI Agents in Customer Experience Management (CXM) Products PEAK Matrix® Assessment 2025.
The Everest Group evaluation focuses on conversational AI products supporting customer support, sales, and marketing processes, which are increasingly evolving into autonomous AI agents capable of handling multi-step tasks and driving end-to-end outcomes.
The study states that: “SoundHound AI has built its own agentic AI framework that supports goal-setting, planning, orchestration, reasoning, and function execution. The platform supports both action agents and cognitive agents, allowing organizations to automate complex workflows.” It adds: “SoundHound AI’s proprietary voice engine (Polaris) demonstrates superior word error rates and enables advanced conversational features such as dynamic turn-taking, natural pauses, and multilingual mid-utterance processing.”
According to the research, buyers also highlighted Amelia’s implementation support, relationship management, and interoperability among its key strengths.
“SoundHound AI is advancing agentic automation through a proprietary architecture that combines cognitive reasoning, orchestration, and execution to support complex enterprise AI use cases,” said Anubhav Das, Practice Director, Everest Group. “With dynamic AI agent coordination enabled by its Supervisor AI layer, a no-code agent designer for simplified deployment, and a highly responsive voice engine delivering natural, multilingual interactions, SoundHound AI is equipping enterprises to operationalize AI agents across legacy and modern environments. These innovations have contributed to its recognition as a Leader in Everest Group’s Conversational AI and AI Agents in CXM Products PEAK Matrix® Assessment 2025.”
“Conversational AI is increasingly at the heart of exceptional customer experiences, and SoundHound is enabling businesses to deliver convenient, yet complex interactions that feel natural,” said Michael Anderson, EVP of AI for Enterprise at SoundHound AI. “We’re delighted to receive recognition from Everest for being a Leader in this category as we focus on delivering a new agentic future for large-scale enterprises and their customers.”
The latest generation of SoundHound’s Amelia platform — Amelia 7 — launched in May 2025, and was one of the first conversational AI platforms to offer agentic capabilities to enterprise businesses. Amelia’s autonomous AI agents can listen, reason, and act, completing even complex multi-step tasks by orchestrating in fleets to achieve a particular goal. And thanks to the platform’s Agentic+ framework, businesses can leverage the reasoning and planning skills of LLMs in combination with deterministic flows, as well as human-in-the-loop.
Amelia’s AI agents can operate across channels (e.g. chat, text, voice, etc), and utilize SoundHound’s advanced speech recognition – which has low latency, exceptional natural language understanding, and includes enterprise tuning for optimal responses.
Learn more about SoundHound’s Amelia 7 platform here.
Read the SoundHound AI excerpt of Everest Group’s Conversational AI and AI Agents in Customer Experience Management (CXM) Products PEAK Matrix® Assessment 2025 here.
About SoundHound AI
SoundHound AI (Nasdaq: SOUN), a global leader in voice and conversational AI, delivers solutions that allow businesses to offer superior experiences to their customers. Built on proprietary technology, SoundHound’s voice AI delivers best-in-class speed and accuracy in numerous languages to product creators and service providers across retail, financial services, healthcare, automotive, smart devices, and restaurants. The company’s various groundbreaking AI-driven products include Smart Answering, Smart Ordering, Dynamic Drive-Thru, and the Amelia Platform, which powers AI Agents for enterprise. In addition, SoundHound Chat AI, a powerful voice assistant with integrated Generative AI, and Autonomics, a category-leading operations platform that automates IT processes, have enabled SoundHound to power millions of products and services, and process billions of interactions each year for world class businesses.
Disclaimer
Licensed extracts taken from Everest Group's PEAK Matrix® Reports may be used by licensed third parties for use in their own marketing and promotional activities and collateral. Selected extracts from Everest Group's PEAK Matrix® reports do not necessarily provide the full context of our research and analysis. All research and analysis conducted by Everest Group's analysts and included in Everest Group's PEAK Matrix® reports is independent and no organization has paid a fee to be featured or to influence their ranking. To access the complete research and to learn more about our methodology, please visit Everest Group PEAK Matrix® Reports.
About Everest Group
Everest Group is a leading global research firm helping business leaders make confident decisions. Everest Group's PEAK Matrix® assessments provide the analysis and insights enterprises need to make critical selection decisions about global services providers, locations, and products and solutions within various market segments. Likewise, providers of these services, products, and solutions, look to the PEAK Matrix® to gauge and calibrate their offerings against others in the industry or market. Find further details and in-depth content at www.everestgrp.com.
A photo accompanying this announcement is available at https://www.globenewswire.com/NewsRoom/AttachmentNg/e006cc0e-5403-4bf6-90f1-aec132e9098f
Media Contact
Gianna Arantes
(201) 815-9852
PR@Soundhound.com
FAQ
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