AT&T Applauded by Frost & Sullivan for Proactively Enhancing Public Safety with Next Generation 911 (NG911)
Rhea-AI Summary
AT&T has been awarded the 2024 US Market Leadership Award by Frost & Sullivan for its Next Generation 911 (NG911) services, marking its sixth consecutive year receiving this recognition. The company leads the US NG911 market with direct contracts covering over 80 million people and approximately 30% market share.
AT&T's Emergency Services IP Network (ESInet™) provides a nationwide, redundant service architecture that enhances emergency response capabilities. The system enables IP-based communications from citizens to emergency call centers (ECCs), supporting text, data, video, and IP voice calls. The company has approximately 2,000 contracted ECCs, with over 80% actively deployed or processing live NG911 production.
The solution's managed, as-a-service model addresses concerns of 911 state administrators, offering standard SLAs for availability, call delivery, quality, and provisioning. AT&T has secured interoperability agreements with all tier 1 US carriers, demonstrating market leadership through its carrier expertise and proven NG911 deployments.
Positive
- Market leadership with 30% share in US NG911 services
- Coverage of over 80 million people through direct contracts
- 2,000 contracted Emergency Call Centers with 80% active deployment
- Secured interoperability agreements with all tier 1 US carriers
- Established nationwide redundant service architecture
Negative
- None.
News Market Reaction
On the day this news was published, T declined 1.77%, reflecting a mild negative market reaction.
Data tracked by StockTitan Argus on the day of publication.
AT&T is the leading NG911 Service Provider in
NG911 represents an industry transformation that proactively enhances public safety by acknowledging and catering to citizens' rapidly evolving demands, products, lifestyles, and technologies. In contrast to the legacy voice-centric E911 network, NG911 supports a more diverse set of IP-based communications that enhance the speed, accuracy, and preparation of first responders. AT&T's managed, as-a-service model for NG911 addresses the concerns of risk-adverse 911 state administrators that often lack the resources, expertise, or patience to manage the complexities of NG911 in-house. The AT&T ESInet™ is backed by standard service level agreements (SLAs) for availability, call delivery, call quality, and provisioning. This approach provides customers with a consistent and reliable experience for predictable provisioning and implementation.
Brent Iadarola, vice president at Frost & Sullivan, observed, "AT&T's carrier pedigree and solutions architecture, coupled with the ability to demonstrate and showcase proven NG911 deployments, have emerged as key differentiators in a highly competitive environment. As a network operator, AT&T has an inherent advantage over many competitors with respect to connectivity pricing, regulatory experience, and security operations."
Successful NG911 deployments and momentum in capturing new contracts are a testament to AT&T's customer purchase experience. AT&T now has approximately 2,000 contracted ECCs, of which over
"AT&T's N911 solution enables an array of innovative features and functionality that significantly expand public safety capabilities and allow citizens to efficiently relay text, data, video, and IP-based voice calls via 911 in emergency situations. AT&T has continued to sustain a strong market leadership position in NG911 by leveraging a legacy of proven performance in the public safety sector, coupled with an NG911 solution architecture that uniquely embraces innovation with a roadmap to FirstNet integration," added Iadarola. With its strong overall performance AT&T, once again, earns Frost & Sullivan's Market Leadership Award in the US NG911 market.
Each year, Frost & Sullivan presents this award to the company that has developed an innovative element in a product by leveraging leading-edge technologies. The award recognizes the value-added features/benefits of the product and the increased ROI it offers customers, which, in turn, raises customer acquisition and overall market penetration potential.
Frost & Sullivan Best Practices awards recognize companies in various regional and global markets for demonstrating outstanding achievement and superior performance in leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analyses, and extensive secondary research to identify best practices in the industry.
About Frost & Sullivan
For six decades, Frost & Sullivan has been world-renowned for its role in helping investors, corporate leaders, and governments navigate economic changes and identify disruptive technologies, megatrends, new business models, and companies to action, resulting in a continuous flow of growth opportunities to drive future success. Contact us: Start the discussion. Contact us: Start the discussion.
Contact:
Ashley Shreve
E: ashley.shreve@frost.com
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SOURCE Frost & Sullivan
FAQ
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