AT&T Applauded by Frost & Sullivan for Proactively Enhancing Public Safety with Next Generation 911 (NG911)

Rhea-AI Summary

AT&T has been awarded the 2024 US Market Leadership Award by Frost & Sullivan for its Next Generation 911 (NG911) services, marking its sixth consecutive year receiving this recognition. The company leads the US NG911 market with direct contracts covering over 80 million people and approximately 30% market share.

AT&T's Emergency Services IP Network (ESInet™) provides a nationwide, redundant service architecture that enhances emergency response capabilities. The system enables IP-based communications from citizens to emergency call centers (ECCs), supporting text, data, video, and IP voice calls. The company has approximately 2,000 contracted ECCs, with over 80% actively deployed or processing live NG911 production.

The solution's managed, as-a-service model addresses concerns of 911 state administrators, offering standard SLAs for availability, call delivery, quality, and provisioning. AT&T has secured interoperability agreements with all tier 1 US carriers, demonstrating market leadership through its carrier expertise and proven NG911 deployments.

Positive

• Market leadership with 30% share in US NG911 services
• Coverage of over 80 million people through direct contracts
• 2,000 contracted Emergency Call Centers with 80% active deployment
• Secured interoperability agreements with all tier 1 US carriers
• Established nationwide redundant service architecture

Negative

• None.

Insights

Market Research Analyst

AT&T's Next Generation 911 (NG911) service demonstrates remarkable market dominance with 30% market share and coverage of over 80 million people. The system's ability to handle IP-based communications beyond traditional voice calls represents a critical advancement in emergency response infrastructure. The 2,000 contracted Emergency Call Centers (ECCs) with 80% active deployment rate indicates strong market penetration and operational success.

The company's unique 12-core national architecture provides a competitive advantage through superior redundancy and load balancing capabilities. This infrastructure investment positions AT&T favorably against competitors, particularly in handling surge capacity during large-scale emergencies. The integration with FirstNet creates a comprehensive emergency response ecosystem that could drive additional revenue streams through cross-selling opportunities.

While this award reaffirms AT&T's market leadership in the public safety sector, the real value lies in the recurring revenue model through managed services and the strategic positioning for future smart city initiatives. The successful interoperability agreements with all tier 1 US carriers further strengthens AT&T's moat in this specialized market segment.

Technology Infrastructure Expert

The technical architecture of AT&T's NG911 system represents a significant advancement in emergency response infrastructure. The nationwide network of distributed data centers with pre-deployed call processing capabilities creates a robust failover system that's critical for emergency services. The as-a-service model with standardized SLAs addresses the technical complexity challenges faced by local administrators.

The system's ability to handle diverse IP-based communications (text, data, video and IP voice) through a unified platform demonstrates forward-thinking design that accommodates evolving communication preferences. The integration between ESInet and FirstNet creates a seamless emergency response ecosystem, reducing response times and improving coordination efficiency.

The pre-built, geographically diverse architecture provides significant technical advantages over competitors, particularly in scalability and reliability. This infrastructure investment positions AT&T well for future expansions and technology upgrades, important for maintaining market leadership in emergency response systems.

AT&T is the leading NG911 Service Provider in the United States with direct contracts covering a population of over 80 million and a market share of approximately 30%.

SAN ANTONIO, Jan. 7, 2025 /PRNewswire/ -- Frost & Sullivan recently researched the next-generation 911 market and, based on its analysis, recognizes AT&T with the 2024 US Market Leadership Award, for the sixth consecutive year. The company's comprehensive and transformational approach to public safety enhances situational awareness, expands incident intelligence, and dramatically improves outcomes during critical events. In particular, the convergence of FirstNet® with AT&T's Emergency Services IP Network (AT&T ESInet™) enables an ecosystem where citizens and connected assets can send IP-based communications to emergency call centers (ECCs) that can efficiently consolidate and forward this information to the appropriate first responders, dramatically improving emergency response efforts. The AT&T ESInet™ service model has been in production since 2018, and it provides a nationally distributed, geographically diverse, and redundant service architecture designed to enhance the customer service experience. AT&T has a nationwide network of data centers co-located with existing 911 databases across the United States that provide pre-deployed call processing. As a pre-built, 12 core national solution, the architecture is unique from competitive offerings and allows ECCs to manage unexpected call volumes by automatically redistributing calls to neighboring ECCs.

NG911 represents an industry transformation that proactively enhances public safety by acknowledging and catering to citizens' rapidly evolving demands, products, lifestyles, and technologies. In contrast to the legacy voice-centric E911 network, NG911 supports a more diverse set of IP-based communications that enhance the speed, accuracy, and preparation of first responders. AT&T's managed, as-a-service model for NG911 addresses the concerns of risk-adverse 911 state administrators that often lack the resources, expertise, or patience to manage the complexities of NG911 in-house. The AT&T ESInet™ is backed by standard service level agreements (SLAs) for availability, call delivery, call quality, and provisioning. This approach provides customers with a consistent and reliable experience for predictable provisioning and implementation.

Brent Iadarola, vice president at Frost & Sullivan, observed, "AT&T's carrier pedigree and solutions architecture, coupled with the ability to demonstrate and showcase proven NG911 deployments, have emerged as key differentiators in a highly competitive environment. As a network operator, AT&T has an inherent advantage over many competitors with respect to connectivity pricing, regulatory experience, and security operations."

Successful NG911 deployments and momentum in capturing new contracts are a testament to AT&T's customer purchase experience. AT&T now has approximately 2,000 contracted ECCs, of which over 80% are actively deployed or processing live NG911 production. Moreover, AT&T has demonstrated clear leadership in securing interoperability agreements with all the tier 1 US carriers.

"AT&T's N911 solution enables an array of innovative features and functionality that significantly expand public safety capabilities and allow citizens to efficiently relay text, data, video, and IP-based voice calls via 911 in emergency situations. AT&T has continued to sustain a strong market leadership position in NG911 by leveraging a legacy of proven performance in the public safety sector, coupled with an NG911 solution architecture that uniquely embraces innovation with a roadmap to FirstNet integration," added Iadarola. With its strong overall performance AT&T, once again, earns Frost & Sullivan's Market Leadership Award in the US NG911 market.

Each year, Frost & Sullivan presents this award to the company that has developed an innovative element in a product by leveraging leading-edge technologies. The award recognizes the value-added features/benefits of the product and the increased ROI it offers customers, which, in turn, raises customer acquisition and overall market penetration potential.

Frost & Sullivan Best Practices awards recognize companies in various regional and global markets for demonstrating outstanding achievement and superior performance in leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analyses, and extensive secondary research to identify best practices in the industry.

About Frost & Sullivan

For six decades, Frost & Sullivan has been world-renowned for its role in helping investors, corporate leaders, and governments navigate economic changes and identify disruptive technologies, megatrends, new business models, and companies to action, resulting in a continuous flow of growth opportunities to drive future success. Contact us: Start the discussion. Contact us: Start the discussion.

Contact:

Ashley Shreve
E: ashley.shreve@frost.com

About AT&T

We help more than 100 million U.S. families, friends and neighbors, plus nearly 2.5 million businesses, connect to greater possibility. From the first phone call 140+ years ago to our 5G wireless and multi-gig internet offerings today, we @ATT innovate to improve lives. For more information about AT&T Inc. (NYSE:T), please visit us at about.att.com. Investors can learn more at investors.att.com.

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SOURCE Frost & Sullivan

FAQ

What is AT&T's (T) market share in the US Next Generation 911 services?

AT&T holds approximately 30% market share in the US NG911 services market, covering a population of over 80 million through direct contracts.

How many Emergency Call Centers (ECCs) has AT&T contracted for NG911 services?

AT&T has contracted approximately 2,000 Emergency Call Centers (ECCs), with over 80% actively deployed or processing live NG911 production.

What features does AT&T's NG911 solution offer compared to legacy E911?

AT&T's NG911 solution supports IP-based communications including text, data, video, and IP voice calls, unlike the legacy voice-centric E911 network.

How long has AT&T's ESInet service model been operational?

AT&T's ESInet service model has been in production since 2018, providing a nationally distributed and redundant service architecture.

How many consecutive years has AT&T won Frost & Sullivan's Market Leadership Award for NG911?

AT&T has won Frost & Sullivan's US Market Leadership Award for NG911 for six consecutive years, including 2024.