AT&T Stands Up for Consumers Duped by Competitors Misleading Claims

Rhea-AI Summary

AT&T (NYSE: T) launched a national advertising campaign on Oct. 23, 2025 that challenges competitors' marketing and promotes "More Coverage. More Reliability. More Accountability."

Key facts: AT&T says it invested $145 billion in U.S. connectivity from 2020–2024, claims it covers 300,000+ more square miles than T-Mobile, and highlights recent RootMetrics and Ookla recognitions. The company touts the AT&T Guarantee covering both wireless and fiber with automatic outage credits and notes >$750 million invested in customer care over the last four years.

Positive

• Invested $145 billion in U.S. connectivity (2020–2024)
• Covers 300,000+ more square miles than T-Mobile
• Customer-care spending >$750 million over the last four years
• AT&T Guarantee covers both wireless and fiber with automatic outage credits

Negative

• None.

DALLAS, Oct. 23, 2025 /PRNewswire/ -- 

In a world of empty promises and untruths… AT&T cuts through the hype with a campaign that redefines what customers should expect from their network and their carrier

While the other carriers are bombarding customers with slogans and swirl, AT&T (NYSE: T) is taking action – launching a bold new campaign to stand up for consumers by squashing competitor untruths and setting the record straight. It's simple. AT&T delivers More Coverage. More Reliability & More Accountability.

Backed by industry-leading investments in Fiber and 5G wireless networks, expert-built infrastructure, and The AT&T Guarantee – AT&T is the first and only carrier that guarantees both their wireless and fiber networks. This isn't a meaningless price-lock, this is showing up for customers with the truth, the proof, and the receipts to show.

On Screen: This Ain't Our First Rodeo with actor Luke Wilson

AT&T is striking back with a new advertising campaign featuring Luke Wilson that underscores a simple truth: trust is earned through action. The campaign calls out the litany of misleading and deceiving claims in other carrier's marketing.

"AT&T's network speaks for itself: more coverage, proven reliability, the industry's only Guarantee our customers can count on. We don't make promises we can't keep – we deliver the connectivity people rely on and we stand behind it. Period," said Kellyn Smith Kenny, chief marketing & growth officer, AT&T.

AT&T's Network Built to Deliver

From 2020 through 2024, AT&T invested $145 billion in U.S. connectivity infrastructure, including spectrum, and now covers 300,000+ more square miles than T-Mobile – an area larger than California, New York, and Florida - combined. With the combined power of AT&T Fiber, and our award-winning nationwide network, customers enjoy seamless connectivity at home, work, or on the go. 

Recent accolades from Root Metrics¹ affirm AT&T's leadership in speed and reliability. Whether it's a critical work call, family check-in or emergency, customers can count on AT&T to have the fewest dropped calls compared to T-Mobile who had the most. AT&T was also recognized by Ookla for clearer conversations – earning recognition for Best Call Performance vs our competitors.

"We're not just building a network – we're building trust," said Jeff McElfresh, chief operating officer, AT&T. "With billions invested and a multiyear AT&T Fiber expansion, we're delivering blazing-fast, rock-solid connectivity where people live, work, and move. Coverage. Reliability. Accountability. These aren't extras – they're the essentials of modern life, and we're making them non-negotiable." 

The AT&T Difference

Customers deserve connectivity that just works and service that keeps them connected, everywhere they need to be. We're meeting customers where they are at home, on the go, or in-store – and our experts are getting them the best solution. 

• Faster fiber support. Same- or next-day fiber repair appointments is the standard we hold ourselves to. 
• Clear updates when something's off. We proactively notify impacted customers if there's an outage and apply automatic one-day bill credits for qualifying outages. 
• A Smarter Network. AT&T is investing heavily in AI to detect service issues and perform self-healing to correct them. 
• The AT&T Guarantee.² We are the first and only provider to offer a guarantee that covers both wireless and fiber networks – The AT&T Guarantee delivers the connectivity you depend on, the deals you want, and the prompt and friendly service you deserve. All guaranteed, or we make it right. We are setting the standard for care and service. From proactive bill credits in the rare event our customers experience a network interruption (no action needed on the customer's part) to transparent communication – their experience matters, and we're committed to delivering the best. We put the customer first. Period. 

These standards are enabled by sustained investment in customer care – $750 million+ across the last four years – and AI-assisted tools that help our experts diagnose and resolve issues faster. 

As the AT&T Guarantee nears its one-year milestone, it's clear, this isn't just a campaign, it's a commitment. AT&T connects people to what matters most –because connecting changes everything. 

¹Based on RootMetrics® United States RootScore® Report: 1H 2025. Tested with best commercially available smartphones on three national mobile networks across all available network types. Your experiences may vary. RootMetrics rankings are not an endorsement of AT&T.

²Credit for fiber downtime lasting 20 minutes or more; or for wireless downtime lasting 60 minutes or more caused by a single incident impacting 10 or more towers. Must be connected to impacted tower at onset of outage. Restrictions and exclusions apply. See att.com/guarantee for full details.

About AT&T

We help more than 100 million U.S. families, friends and neighbors, plus nearly 2.5 million businesses, connect to greater possibility. From the first phone call 140+ years ago to our 5G wireless and multi-gig internet offerings today, we @ATT innovate to improve lives. For more information about AT&T Inc. (NYSE:T), please visit us at about.att.com. Investors can learn more at investors.att.com.

© 2025 AT&T Intellectual Property. All rights reserved. AT&T and the Globe logo are registered trademarks of AT&T Intellectual Property.

 

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SOURCE AT&T

FAQ

What does AT&T's Oct. 23, 2025 campaign claim about network coverage for T stock (T)?

The campaign says AT&T covers 300,000+ more square miles than T-Mobile and emphasizes broader coverage.

How much did AT&T invest in U.S. connectivity from 2020–2024 and why does it matter for T shareholders?

AT&T invested $145 billion from 2020–2024, presented as the basis for improved coverage and reliability.

What is the AT&T Guarantee and how does it affect customers of T stock (T)?

The AT&T Guarantee covers both wireless and fiber; qualifying outages trigger automatic one-day bill credits under stated conditions.

Does AT&T cite independent recognitions to support its claims in the Oct. 23, 2025 release?

Yes; the release cites recent RootMetrics and Ookla recognitions for call performance, speed, and reliability.

How much has AT&T spent on customer care recently according to the announcement?

AT&T reports spending more than $750 million on customer care across the last four years.

What outage thresholds does AT&T use for its guarantee credits mentioned in the Oct. 23, 2025 statement?

Credits apply for fiber downtime of 20 minutes or more or wireless downtime of 60 minutes or more caused by a single incident affecting ≥10 towers, with conditions.