The Hanover Insurance Group Enhances Workers' Compensation Onboarding Program

Rhea-AI Summary

The Hanover Insurance Group (NYSE: THG) has enhanced its workers' compensation onboarding program for mid-sized commercial clients. The company has expanded access to premium services, including a dedicated claims liaison and the Hanover Claims Manager portal, to policyholders with premiums over $100,000.

The enhanced program builds upon existing services offered to accounts with $50,000+ in premium, featuring dedicated risk management consultants, online self-service tools, and the Hanover Work Safe program. Additional benefits include access to Nurse Triage 24 for immediate injury response and medical network information for quality care management.

Positive

• Expansion of premium services to mid-sized clients with >$100,000 in premiums
• Enhanced self-service capabilities through Hanover Claims Manager portal
• Addition of dedicated claims liaison for personalized support
• Comprehensive risk management and safety resources for cost reduction

Negative

• None.

News Market Reaction

+1.80%

1 alert

+1.80% News Effect

On the day this news was published, THG gained 1.80%, reflecting a mild positive market reaction.

Data tracked by StockTitan Argus on the day of publication.

WORCESTER, Mass., July 9, 2025 /PRNewswire/ --  The Hanover Insurance Group, Inc. (NYSE: THG) announced today it has enhanced its workers' compensation onboarding program, reinforcing its commitment to delivering exceptional customer experiences and differentiated service for mid-sized commercial clients.

All new workers' compensation policyholders and the majority of renewals with premiums over $100,000 now have access to expanded benefits, including a dedicated claims liaison and access to a self-service claims portal, previously offered exclusively to larger accounts. The portal, called Hanover Claims Manager, enables policyholders to manage claims more efficiently and gain a deeper level of insight with flexible search, filter and view options, and the ability to flag key claims for tracking. These enhancements are designed to help business owners maximize the value of their insurance programs through personalized, proactive support.

"We continue to invest in value-added workers' compensation solutions," said Matthew S. Mitchell, president, middle market at The Hanover. "We are deeply committed to helping our customers protect their businesses and employees. By further enhancing our onboarding program, we are making it easier and more accessible for our mid-sized customers to take full advantage of The Hanover's distinctive services, providing them access to resources typically provided to the large account market. "

Key enhancements:

• Dedicated claims liaison: Eligible policyholders now have access to a dedicated claims professional, providing personalized guidance and helping businesses navigate the claims process with greater ease and confidence.
• Expanded access to Hanover Claims Manager portal: This platform provides detailed insight into claims activity, including viewing adjuster notes and easy data exporting, and enables customers to proactively implement risk management strategies working in partnership with their Hanover Risk Solutions professionals.

These enhancements are in addition to the existing tailored onboarding program, offered to all accounts with $50,000 or more in premium. The onboarding program provides a customized experience for mid-sized workers' compensation policyholders, delivered through dedicated risk management consultants, including:

• Online self-service tools for billing, claims, premium audit and risk management
• A comprehensive review of the Hanover Work Safe program, a holistic approach to workplace safety and risk management, including assessment, on-demand training and safety resources specific to the industry and policy, as well as discounts
• Access to Nurse Triage 24 for immediate injury response from registered nurses
• Medical network information to help find quality care and reduce treatment costs

"With our enhanced onboarding program, our workers' compensation customers will receive more personalized support from our dedicated Risk Solutions consultants, helping them to identify opportunities to improve worker safety, access industry-specific trainings and implement tools like wearable sensors," said Christina S. Villena, vice president, Risk Solutions and premium audit at The Hanover. "This tailored, dedicated support will provide an exceptional customer experience that empowers businesses to reduce their risk and improve their outcomes."

For more information about The Hanover's workers' compensation solutions and onboarding program, visit www.hanover.com.

About The Hanover

The Hanover Insurance Group, Inc. is the holding company for several property and casualty insurance companies, which together constitute one of the largest insurance businesses in the United States. The company provides exceptional insurance solutions through a select group of independent agents and brokers. Together with its agent partners, The Hanover offers standard and specialized insurance protection for small and mid-sized businesses, as well as for homes, automobiles, and other personal items. For more information, please visit hanover.com.

Media contacts:
Abby C. Ursoleo	Emily P. Trevallion
aursoleo@hanover.com	etrevallion@hanover.com
508-855-3549	508-855-3263

All products are underwritten by The Hanover Insurance Company or one of its insurance company subsidiaries or affiliates ("The Hanover"). Coverage may not be available in all jurisdictions and is subject to the company underwriting guidelines and the issued policy. This material is provided for informational purposes only and does not provide any coverage. (For more information visit www.hanover.com.)

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SOURCE The Hanover Insurance Group, Inc.

FAQ

What new features did The Hanover Insurance Group (THG) add to its workers' compensation program?

THG added a dedicated claims liaison and expanded access to the Hanover Claims Manager portal for policyholders with premiums over $100,000, providing enhanced claims management and tracking capabilities.

What is the minimum premium requirement for The Hanover's enhanced workers' compensation program?

The enhanced services are available for policies with premiums over $100,000, while the basic onboarding program is offered to accounts with $50,000 or more in premium.

What safety features are included in The Hanover's Work Safe program?

The Work Safe program includes workplace safety assessments, on-demand training, industry-specific safety resources, and access to Nurse Triage 24 for immediate injury response from registered nurses.

How does The Hanover Claims Manager portal benefit policyholders?

The portal enables policyholders to manage claims efficiently, access adjuster notes, export data, implement risk management strategies, and track key claims through flexible search and filter options.