Telus Intl Cda Inc Stock Price, News & Analysis

TELUS Digital (NYSE/TSX: TIXT) has announced a strategic collaboration with Zendesk to enhance customer experience capabilities. The partnership integrates TELUS Digital's global network of 78,000 team members across 31 countries with Zendesk's CRM and CCaaS technologies.

Key aspects of the collaboration include:

• Integration of TELUS Digital's Fuel iX™ GenAI platform into Zendesk's marketplace
• Implementation of Zendesk's customer service platform with TELUS Digital's CX and GenAI capabilities
• Enhanced features including real-time agent assistance and customer sentiment analysis

The partnership has already demonstrated success, achieving a 25% reduction in average handle time for an enterprise client within two weeks of deployment. This collaboration follows TELUS Digital's partnership with Local Measure announced on March 4, 2024, with Zendesk's acquisition of Local Measure expected to close in May 2025.

TELUS Digital (NYSE and TSX: TIXT) has launched the TELUS Digital Research Hub at the University of São Paulo's Center for Artificial Intelligence and Machine Learning (CIAAM) on March 18. The initiative is backed by a $1 million investment over three years to fund AI research grants for undergraduate and postgraduate students.

The Research Hub will focus on key AI advancement areas including developing small language models, enhancing knowledge graph integration, mitigating security risks in multimodal AI, and improving LLM efficiency and response quality. The program will provide research grants to eight undergraduate students annually and offer postdoctoral fellowships.

The initiative aims to enhance TELUS Digital's generative AI platform, Fuel iX™, while grant recipients will gain access to AI models through Fuel iX Core and applications. The Research Hub complements TELUS Digital's existing Digital Centers in Guatemala and India, furthering the company's commitment to AI innovation and ethical development.

A new survey by TELUS Digital reveals concerning trends in enterprise AI usage, showing that 68% of employees access public AI tools through personal accounts at work, with 57% admitting to entering sensitive information into these platforms.

The study highlights significant security risks as employees input various sensitive data into public AI assistants:

• 31% enter personal data (names, addresses, emails)
• 29% share product/project details
• 21% input customer information
• 11% expose confidential financial data

The survey also reveals gaps in AI governance: only 24% of companies require mandatory AI training, while 44% either lack AI guidelines or employees are unaware of them. Despite these risks, 84% of employees want to continue using AI assistants, citing benefits like increased productivity (60%), easier work (57%), and improved performance (49%).

TELUS Digital's Fuel iX™ platform addresses these challenges by providing secure, enterprise-grade AI solutions. At TELUS, this implementation has helped save over 500,000 hours, reducing task time by more than 40 minutes.

TELUS Digital (NYSE/TSX: TIXT) reported Q4 2024 and full-year results, showing stable performance. Q4 revenue was $691 million, flat year-over-year, while full-year revenue decreased 2% to $2,658 million. The company reported a Q4 net loss of $54 million ($(0.20) per share) compared to net income of $38 million ($0.10 per share) in Q4 2023.

Key operational highlights include adding 55 net new clients in 2024, with 13 in Q4, including two large American retailers. The company expanded business with 162 existing clients and saw momentum in AI Data Solutions. Adjusted EBITDA for Q4 was $103 million (14.9% margin) versus $184 million (26.6% margin) in Q4 2023.

For 2025 outlook, TELUS Digital projects approximately 2% organic revenue growth, Adjusted EBITDA of about $400 million, and Adjusted Diluted EPS of approximately $0.32.

TELUS Digital (NYSE and TSX: TIXT) announces the launch of the TELUS Digital Research Hub at the University of São Paulo (USP) in Brazil, investing $1 million over three years to advance AI-fueled customer experience (CX) applications. The hub, located within the Center for Artificial Intelligence and Machine Learning (CIAAM), joins other global tech companies like Motorola, IBM, and Itaú.

The investment will fund various initiatives including undergraduate research grants for eight students annually, postdoctoral fellowships, and a visiting scholar fund. The hub will focus on advancing Fuel iX™, TELUS Digital's proprietary generative AI platform, while ensuring human-centered, ethical AI development.

A Steering Committee has been established to guide the research agenda, comprising industry and academic leaders. The hub complements TELUS Digital's existing digitization campuses in India (2024) and Guatemala (2022), furthering the company's presence in Brazil following its 2021 WillowTree acquisition.

TELUS Digital (NYSE and TSX: TIXT) released a survey revealing enterprise leaders' pivotal stance on generative AI (GenAI) implementation. The study, conducted with Statista across 250 U.S. enterprise leaders, shows 71% identify GenAI as key for improving customer service, with 36% planning to invest over $4 million in GenAI initiatives in 2025.

Despite 78% of leaders planning to increase CX spending in 2025, only 10% consider their enterprises in a 'steady state' with GenAI. The survey highlighted investment priorities: 44% in CRM systems, 38% in chatbots, and only 14% in voice technology. Major challenges include high costs (44%), data compliance (36%), and technical infrastructure limitations (34%).

TELUS Digital (NYSE and TSX: TIXT) has announced it will release its fourth quarter 2024 financial results on February 13, 2025, before North American markets open. The company will host a conference call at 10:30 a.m. ET / 7:30 a.m. PT on the same day, featuring management's review of results and a Q&A session with pre-qualified analysts. The conference call will be available via webcast on the company's Investor Relations website, with a replay option provided after the event.

TELUS Digital (NYSE and TSX: TIXT) has issued a statement addressing recent trading activity in its shares following media coverage about changes in third-party fact-checking practices by a major social media company. The company clarifies that it does not provide fact-checking services in the U.S. to the company in question.

As part of its Trust, Safety & Security portfolio, TELUS Digital provides content moderation services primarily in Europe, where specific laws govern moderation. These services include channel management, user safety, identification verification, and fraud detection. The company moderates content related to criminal activity, fraud, abuse, hate, terrorism, and other harmful content.

TELUS Digital's service portfolio also includes Digital Customer Experience (CX), AI Data Solutions, and Enterprise Digital & Technology Services. The company will announce its Q4 and full-year 2024 results in February.

TELUS Digital reported Q3 2024 financial results showing mixed performance. Revenue reached $658 million, down 1% year-over-year, while posting a net loss of $32 million. The company's Adjusted EBITDA was $95 million with a 14.4% margin, decreasing from 21% in Q3 2023. Despite challenges, the company maintained strong AI-related sales momentum, winning new contracts including projects with Japanese automotive clients and a Santa Clara-based chip maker. The company expanded business across technology, financial services, e-commerce, fintech, and wellness sectors, while growing existing services with over 80 clients including Google and major social media networks.