Telus Intl Cda Inc Stock Price, News & Analysis

TELUS International (NYSE and TSX: TIXT) has partnered with eGain (NASDAQ: EGAN) to enhance its Contact Center as a Service (CCaaS) offering. This collaboration integrates the eGain Knowledge Hub™, a comprehensive AI-driven platform for modern knowledge management, into TELUS International’s services.

Key benefits include a 50% reduction in agent training time, a 35% increase in first-contact resolution, and a 70% deflection of agent-assisted service requests. The eGain Knowledge Hub™ unifies content management, AI, search methods, and analytics to deliver accurate answers, boosting customer satisfaction and loyalty.

The partnership aims to provide consistent, positive experiences across live and self-service channels. The modular architecture enables brand-specific customizations, improving agent efficiency and optimizing self-service options.

TELUS announced the election of directors at its annual meeting. The 14 nominees proposed by management were elected, with high percentages of votes in favor for each director. The detailed voting results were disclosed, showing strong support from shareholders.

Telus CEO, Darren Entwistle, has decided to receive his salary in shares indefinitely, reflecting his confidence in the company's financial health, long-term strategy, and the team's skill. This decision comes after Telus reported industry-leading customer additions and solid financial results. Entwistle's move demonstrates his alignment with shareholders and past practice of investing significantly in Telus shares.

TELUS International reported its first quarter 2024 results, showing revenue of $657 million, net income of $28 million, and diluted EPS of $0.05. The company maintained profitability and strong cash flows despite economic pressures, with adjusted EBITDA increasing by 9%. The team member count decreased by 3% year-over-year. The outlook for 2024 includes revenue growth of 3% to 5%, adjusted EBITDA growth of 7% to 10%, and adjusted diluted EPS growth of 7% to 13%.

TELUS reported strong operational and financial results for the first quarter of 2024, with total mobile and fixed customer growth of 209,000, a record first quarter. Notable highlights include robust net additions across mobile phones, connected devices, and fixed services, resulting in revenue growth. The company raised its dividend by 7.0%, reiterated its 2024 financial targets, and remains committed to delivering value to shareholders. Despite a decline in operating revenues, TELUS demonstrated resilience in a competitive environment.

In the Innovation Consulting Services Landscape Q1 2024 Report, TELUS International's GenAI Accelerator supports the adoption of generative AI technology. A survey by Everest Group, supported by TELUS International, reveals that companies are considering outsourcing their GenAI development to address concerns over data security, privacy, and regulatory compliance. Enterprises are focusing on enhancing customer experience through GenAI technology, with a particular interest in non-voice customer support channels. WillowTree, recognized for its innovative approach in the industry, helps companies overcome challenges related to AI governance and deployment, ensuring trust, safety, and performance in GenAI programs.