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TELUS International Cda Inc (TIXT) delivers AI-powered customer experience solutions and digital transformation services across global markets. This news hub provides investors and industry professionals with essential updates on the company developments shaping the CX technology sector.
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Key updates include earnings announcements, leadership changes, service expansions, and technology deployments across its core verticals: tech, healthcare, fintech, and eCommerce. Monitor the company's European market growth and AI integration strategies through verified sources updated in real time.
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TELUS has acquired 2,593,631 subordinate voting shares of TELUS Digital through market purchases on the Toronto Stock Exchange. This acquisition represents an additional 2.35% interest in TELUS Digital subordinate voting shares since TELUS' prior early warning report on August 16, 2024. TELUS now holds approximately 5.99% of the outstanding subordinate voting shares.
The purchase was made under the normal course purchase exemption. After the acquisition, TELUS holds 152,004,019 multiple voting shares and 6,624,822 subordinate voting shares, representing about 92.5% of outstanding multiple voting shares, 6.0% of outstanding subordinate voting shares, and 87.0% of outstanding voting rights of TELUS Digital.
TELUS CEO Darren Entwistle stated that these purchases reflect their confidence in TELUS Digital's long-term profitable growth strategy and are not part of a privatization plan.
TELUS Digital (NYSE and TSX: TIXT) has officially rebranded from TELUS International, reflecting its commitment to providing digital-first experiences across all client services. The company aims to seamlessly integrate digital, AI-powered, and human interactions to optimize customer journeys and employee experiences.
Key highlights include:
- Jason Macdonnell appointed as Acting CEO and President of TELUS Digital Customer Experience
- Tobias Dengel as President of TELUS Digital Solutions
- AI-related business contributed ~15% to overall revenue in H1 2024, growing 13% YoY
- Launch of Fuel iX, an advanced GenAI engine, and Fuel EX, an employee productivity application
- Introduction of Humanity-in-the-loop principles for responsible AI approach
- Continued recognition as an industry leader with multiple awards and certifications
TELUS Digital, formerly TELUS International (NYSE and TSX: TIXT), has been named a Leader in the Everest Group Customer Experience Management (CXM) Services PEAK Matrix® Assessment - Americas for the sixth consecutive year. The company was one of only six positioned in the Leader category out of 43 assessed service providers in 2024.
Highlights include:
- Comprehensive suite of digital CX services and solutions
- GenAI offerings: Fuel iX and GenAI Jumpstart Accelerator
- Strong technology partner ecosystem
- Skilled talent pool and innovation capabilities
The recognition affirms TELUS Digital's ongoing investments in talent, digital CX capabilities, and technology partnerships. The company's integration of advanced digital solutions with human expertise has consistently delivered superior customer experiences for clients.
TELUS has joined the U.S. AI Safety Institute Consortium (AISIC), becoming the first Canadian telecom to participate in this initiative aimed at developing safe and trustworthy AI. The consortium, established by the U.S. Department of Commerce's National Institute of Standards and Technology, includes over 280 leading AI stakeholders from various sectors. TELUS's involvement underscores its commitment to responsible AI development and deployment.
TELUS has been a pioneer in AI ethics, recently launching a generative AI customer support tool that became the first in the world to be internationally certified in Privacy by Design (ISO 31700-1). The company also won an Outstanding Organization 2023 prize from the Responsible AI Institute and is the first Canadian telecom to sign the Government of Canada's voluntary code of conduct for generative AI.
TELUS International, soon to rebrand as TELUS Digital Experience, is revolutionizing customer support with GenAI-powered asynchronous messaging. The company has developed TELUS Expert Messaging, a 24/7 support tool integrated into the My TELUS app, eliminating wait times associated with traditional customer service channels.
This innovative solution, built on Amazon Web Services (AWS) using Local Measure's Engage platform, combines AI efficiency with personalized human support. It allows customers to start, pause, and resume conversations at their convenience, while enabling providers to triage queries effectively.
The system prioritizes data privacy and ethical standards, incorporating Privacy by Design principles. TELUS Expert Messaging is currently available in English, with a French version planned for Q4. This development aligns with TELUS' strategy to differentiate itself through premium digital experiences and responsible digital transformation.
TELUS Digital reported its Q2 2024 results, showcasing strong cash flows despite macroeconomic pressures.
Revenue decreased by 2% year-over-year to $652 million due to lower revenues from a leading social media client. Net loss was $3 million with a diluted EPS of $(0.08). However, Adjusted Net Income increased by 5% to $46 million, and Adjusted EBITDA rose by 10% to $130 million.
Full-year 2024 guidance has been revised: revenue between $2,610-$2,665 million, Adjusted EBITDA $465-$485 million, and Adjusted Diluted EPS $0.39-$0.44.
Key executive changes include Jeff Puritt's retirement as CEO, with Jason Macdonnell as Acting CEO, and Tobias Dengel elevated to President of TELUS Digital Solutions.
Notable achievements include growing AI-related business accounting for ~15% of total revenue and new contracts with prominent clients. Cash flows remain strong, supporting debt repayment and reinvestments.
TELUS reported its Q2 2024 results, highlighting a 13% increase in net income to $221 million and a 7.1% rise in EPS to $0.15. The company's consolidated EBITDA rose by 5.5% to $1.7 billion, while adjusted EBITDA saw a 5.6% increase to $1.8 billion. Key drivers included subscriber growth in mobile, internet, and security services, alongside efficiency improvements and cost reductions.
Customer additions reached a record 332,000, with notable contributions from 101,000 mobile phones and 161,000 connected devices. TELUS Health and TELUS Agriculture also showed strong performance, with healthcare lives covered increasing by 10% to 75.1 million and agriculture revenue up by 15%.
Despite a competitive environment, TELUS maintained its guidance for capital expenditures at $2.6 billion but revised its free cash flow forecast to $2.1 billion. The company continues to focus on driving margin-accretive customer growth and operational efficiency.
TELUS Digital Experience (NYSE and TSX: TIXT) has launched Fuel EX, an enterprise-safe generative AI employee assistant built on their Fuel iX engine. Fuel EX offers access to over 20 large language models from multiple vendors, supporting tasks like knowledge searches, summarization, and code writing. It addresses security concerns by keeping data secure and maintaining proprietary information integrity.
Key features include:
- Trust: Secure data storage and privacy options
- Flexibility: Access to diverse AI models and customization
- Control: Usage monitoring and permission management
Currently used by 35,000 TELUS employees, Fuel EX aims to enhance productivity while ensuring data safety for large-scale enterprises.
TELUS International, soon to be rebranded as TELUS Digital Experience (NYSE and TSX: TIXT), has announced the release of its second quarter 2024 financial results on August 2, 2024. The company will host an investor conference call on the same day at 10:30 a.m. (ET) / 7:30 a.m. (PT) to review the results and conduct a Q&A session with pre-qualified analysts. A live webcast of the call will be available on the TELUS Digital Investor Relations website, with a replay accessible afterwards. This announcement comes as the company prepares for its rebranding in the third quarter of 2024.
TELUS International, soon to rebrand as TELUS Digital Experience, has made strategic hires to bolster its Fuel iX leadership team. Bret Kinsella joins as General Manager and Tim MacGregor as Vice President of Business Development, bringing a combined 50 years of AI and SaaS industry experience. These appointments aim to drive innovation in AI-powered customer experiences.
Fuel iX, TELUS International's proprietary GenAI engine, comprises two main solutions: Fuel iX Core for enterprise AI integration and administration, and Fuel iX Apps for GenAI application templates. Notably, Fuel iX Core recently powered the first GenAI customer support chatbot to receive international Privacy by Design certification (ISO 31700-1).
The company aims to accelerate enterprise adoption and optimization of GenAI capabilities, offering centralization, standardization, and flexibility across cloud and model providers.
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