Welcome to our dedicated page for Telus Intl Cda news (Ticker: TIXT), a resource for investors and traders seeking the latest updates and insights on Telus Intl Cda stock.
This page aggregates historical news coverage for TELUS Digital (TELUS International (Cda) Inc.), which previously traded under the symbol TIXT on the New York Stock Exchange and Toronto Stock Exchange. The company’s releases describe it as a global technology firm specializing in digital customer experiences, digital solutions, AI & data solutions and trust, safety and security services, with a proprietary generative AI platform called Fuel iX™.
Readers can review company announcements on topics such as the development and launch of Fuel iX products, including Fuel iX Fortify for automated red‑teaming of generative AI systems, and other Fuel iX applications like Copilots, Agent Trainer and Agent Assist that support customer experience operations. News items also include survey‑based insights on how consumers are using AI assistants relative to traditional apps, and commentary from TELUS Digital executives on the implications for brands and application design.
The archive highlights third‑party recognition, including TELUS Digital’s description of its Leader position in the Everest Group Customer Experience Management (CXM) Services PEAK Matrix Assessment – Americas, as well as partnerships such as its collaboration with ShiftMed to combine AI‑powered workforce management with TELUS Digital’s integration expertise for health systems. Financial and corporate updates, such as quarterly results and commentary on revenue trends, margins and goodwill impairment, are also part of the company’s historical news flow.
In 2025, a series of releases document TELUS Corporation’s proposal and subsequent definitive agreement to acquire all outstanding TELUS Digital shares, the filing of a management information circular, voting results from a special meeting of shareholders, court approvals and the completion of the transaction. A joint news release dated October 31, 2025 states that TELUS now owns 100% of TELUS Digital, and related disclosures indicate that the TIXT subordinate voting shares are expected to be delisted and deregistered. This news page therefore serves as a historical record of TELUS Digital’s operations, AI initiatives and corporate events leading up to its privatization.
TELUS Digital reported Q3 2024 financial results showing mixed performance. Revenue reached $658 million, down 1% year-over-year, while posting a net loss of $32 million. The company's Adjusted EBITDA was $95 million with a 14.4% margin, decreasing from 21% in Q3 2023. Despite challenges, the company maintained strong AI-related sales momentum, winning new contracts including projects with Japanese automotive clients and a Santa Clara-based chip maker. The company expanded business across technology, financial services, e-commerce, fintech, and wellness sectors, while growing existing services with over 80 clients including Google and major social media networks.
TELUS Digital (NYSE and TSX: TIXT) has been named a 'Leader' in NelsonHall's NEAT Vendor Evaluation for CX Services in High Tech & Automotive sectors. The company earned this top ranking for its ability to combine advanced AI solutions, including its GenAI platform Fuel iX, with human expertise in delivering customer experience services. NelsonHall highlighted TELUS Digital's use of GenAI and automation, expertise in data training and annotation, and global delivery capabilities. The company provides important services for the automotive sector, including data annotation for Advanced Driver Assistance Systems (ADAS), Field Operational Testing, and Driver Monitoring Systems, delivering over two billion data annotations annually.
TELUS Digital (NYSE and TSX: TIXT) has announced the release of its third quarter 2024 financial results on November 8, 2024, before North American markets open. The company will also host a conference call on the same day at 1:30 p.m. (ET) / 10:30 a.m. (PT) to review the results. Management will present the quarterly performance, followed by a Q&A session with pre-qualified analysts.
Investors and interested parties can access a live webcast of the conference call on the TELUS Digital Investor Relations website. For those unable to attend the live event, a replay will be made available on the same website after the call concludes.
TELUS, a global communications and IT company, released findings from its 2024 Data & Trust survey, revealing growing concerns about data privacy among American consumers. Key findings include:
- 82% believe data privacy matters more now than ever
- 74% worry about how organizations handle their personal data
- 88% consider a company's data handling reputation important for business decisions
- 86% agree trust in a business inspires them to buy or use its products/services
- 52% think about data privacy daily
The survey also highlighted concerns about AI development, with 86% wanting AI to be developed carefully and 81% emphasizing the importance of clarity and transparency. TELUS remains committed to leading in data trust, privacy, and security, having secured various certifications and awards for its practices.
A new survey from TELUS Digital Experience (NYSE and TSX: TIXT) reveals that 81% of Americans use voice technology daily or weekly, with 68% increasing their usage over the past year. The survey highlights the growing importance of voice tech in the customer journey, with 58% of respondents more likely to try a brand incorporating voice tech in their customer service.
Key findings include:
- 25% of Americans tried voice tech for the first time in the last month
- 69% had a positive first experience and continue using it
- Top reasons for using voice tech: speed, convenience, and multitasking
- 65% experienced misunderstandings with voice assistants
- 53% want improved accuracy in responses
- 46% desire better understanding of accents and dialects
The survey, conducted in August 2024, included 1,000 US respondents aged 18+ familiar with voice technology.
TELUS has acquired 2,593,631 subordinate voting shares of TELUS Digital through market purchases on the Toronto Stock Exchange. This acquisition represents an additional 2.35% interest in TELUS Digital subordinate voting shares since TELUS' prior early warning report on August 16, 2024. TELUS now holds approximately 5.99% of the outstanding subordinate voting shares.
The purchase was made under the normal course purchase exemption. After the acquisition, TELUS holds 152,004,019 multiple voting shares and 6,624,822 subordinate voting shares, representing about 92.5% of outstanding multiple voting shares, 6.0% of outstanding subordinate voting shares, and 87.0% of outstanding voting rights of TELUS Digital.
TELUS CEO Darren Entwistle stated that these purchases reflect their confidence in TELUS Digital's long-term profitable growth strategy and are not part of a privatization plan.
TELUS Digital (NYSE and TSX: TIXT) has officially rebranded from TELUS International, reflecting its commitment to providing digital-first experiences across all client services. The company aims to seamlessly integrate digital, AI-powered, and human interactions to optimize customer journeys and employee experiences.
Key highlights include:
- Jason Macdonnell appointed as Acting CEO and President of TELUS Digital Customer Experience
- Tobias Dengel as President of TELUS Digital Solutions
- AI-related business contributed ~15% to overall revenue in H1 2024, growing 13% YoY
- Launch of Fuel iX, an advanced GenAI engine, and Fuel EX, an employee productivity application
- Introduction of Humanity-in-the-loop principles for responsible AI approach
- Continued recognition as an industry leader with multiple awards and certifications
TELUS Digital, formerly TELUS International (NYSE and TSX: TIXT), has been named a Leader in the Everest Group Customer Experience Management (CXM) Services PEAK Matrix® Assessment - Americas for the sixth consecutive year. The company was one of only six positioned in the Leader category out of 43 assessed service providers in 2024.
Highlights include:
- Comprehensive suite of digital CX services and solutions
- GenAI offerings: Fuel iX and GenAI Jumpstart Accelerator
- Strong technology partner ecosystem
- Skilled talent pool and innovation capabilities
The recognition affirms TELUS Digital's ongoing investments in talent, digital CX capabilities, and technology partnerships. The company's integration of advanced digital solutions with human expertise has consistently delivered superior customer experiences for clients.
TELUS has joined the U.S. AI Safety Institute Consortium (AISIC), becoming the first Canadian telecom to participate in this initiative aimed at developing safe and trustworthy AI. The consortium, established by the U.S. Department of Commerce's National Institute of Standards and Technology, includes over 280 leading AI stakeholders from various sectors. TELUS's involvement underscores its commitment to responsible AI development and deployment.
TELUS has been a pioneer in AI ethics, recently launching a generative AI customer support tool that became the first in the world to be internationally certified in Privacy by Design (ISO 31700-1). The company also won an Outstanding Organization 2023 prize from the Responsible AI Institute and is the first Canadian telecom to sign the Government of Canada's voluntary code of conduct for generative AI.
TELUS International, soon to rebrand as TELUS Digital Experience, is revolutionizing customer support with GenAI-powered asynchronous messaging. The company has developed TELUS Expert Messaging, a 24/7 support tool integrated into the My TELUS app, eliminating wait times associated with traditional customer service channels.
This innovative solution, built on Amazon Web Services (AWS) using Local Measure's Engage platform, combines AI efficiency with personalized human support. It allows customers to start, pause, and resume conversations at their convenience, while enabling providers to triage queries effectively.
The system prioritizes data privacy and ethical standards, incorporating Privacy by Design principles. TELUS Expert Messaging is currently available in English, with a French version planned for Q4. This development aligns with TELUS' strategy to differentiate itself through premium digital experiences and responsible digital transformation.
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