TELUS International Announces Fuel iX Beta Program, an Enterprise-Grade AI Engine For Bringing Generative AI to Production
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The announcement of TELUS International's beta release of Fuel iX marks a significant step in the evolution of enterprise-grade AI solutions. The emphasis on flexibility, control and productivity in generative AI applications is a response to the growing demand for technology that can scale with business needs and adapt to changing environments. Organizations are increasingly reliant on AI to streamline operations and the ability to switch between over 100 large language models without vendor lock-in is a competitive advantage. This positions TELUS International favorably in the AI market, potentially attracting new clients looking for robust AI integration and management tools.
The reported impact on TELUS's own operations, including cost avoidance and revenue lift, illustrates the tangible benefits that Fuel iX could provide to other enterprises. If these results are indicative of broader market performance, investors might expect an uptick in adoption rates post-beta, which could translate into increased revenue streams for TELUS International. However, the long-term success will hinge on the platform's ability to maintain high standards of data privacy, security and AI ethics, which are increasingly under public and regulatory scrutiny.
TELUS International's release of Fuel iX and its reported internal success with over 30,000 users is a strategic move that could have financial implications. The partial year impacts for 2023, with C$6.4 million in cost avoidance and C$1.8 million in revenue lift, suggest that the adoption of Fuel iX could lead to significant cost savings and revenue generation for the company. This could be reflected in future financial statements, potentially improving profit margins and shareholder value.
However, as a beta release, it's important to consider the associated risks and investments required for further development and market penetration. Investors should monitor the adoption rate of Fuel iX post-beta and watch for announcements regarding partnerships or major client acquisitions, which could serve as indicators of the product's market viability and impact on TELUS International's financial performance.
The technological implications of Fuel iX's beta release are substantial, particularly in the realm of generative AI. By providing access to a vast array of large language models and management capabilities across various environments, TELUS International is addressing key pain points in AI deployment and scalability. The solution's modular approach, with Core and Apps layers, reflects a deep understanding of the need for both foundational AI infrastructure and customizable applications.
For the tech industry, the success of Fuel iX could set a precedent for how AI solutions are integrated and managed at scale. The ability to customize and rapidly deploy AI applications is important for keeping pace with digital transformation. The emphasis on observability and privacy also indicates a commitment to responsible AI, which is becoming a differentiator in the tech sector. The technological community will be watching how Fuel iX evolves and whether it can deliver on its promises of enhanced productivity and management efficiency in a responsible manner.
Fuel iX helps companies upgrade their generative AI (GenAI) pilots to production scale, deploy customized solutions faster, and effectively manage the technology responsibly
Enhanced management capabilities enable organizations to consolidate visibility across their GenAI applications, which often run in multiple environments, applications, and clouds
“Fuel iX was created to provide enterprises with generative AI flexibility, control, productivity, and trust. Our first customers were key divisions within TELUS and we were able to implement AI solutions ranging from IT service desk, field service, and internal team member knowledge solutions to in-store retail associate copilots, customer service agent assistant, and a public-facing consumer website – doing so safely, responsibly, and in record time,” said Tobias Dengel, General Manager of Fuel iX and President of WillowTree, a TELUS International Company. “To date, we have over 30,000 users within TELUS, and these solutions have significantly increased employee productivity.”
Fuel iX is available now. To request an invite to the Fuel iX restricted beta release, submit your request here.
Fuel iX Core and Apps
Fuel iX enables existing enterprise applications, third-party and custom GenAI apps to access critical services like access control, moderation, observability, and privacy through an integration server and GenAI gateway, simplifying management of the GenAI value chain from data and models, to management, applications and interfaces.
Fuel iX has two solution layers – Core and Apps – each with several modules and connectors to third-party solutions. Fuel iX Core offers the integration and administration as a backbone for enterprise AI, and includes features and connectors for observation, arbitration, orchestration, moderation and enhanced security. Fuel iX Apps includes templates for GenAI applications across customer and employee experiences, third-party application support, application channel integration and more.
This functionality is further supported by TELUS International’s design services, which provides custom applications and other digital solutions, and the GenAI Jumpstart accelerator program for rapid generative AI development and deployment.
TELUS Accelerated Productivity with Fuel iX
“Enterprises don’t have just one or two generative AI solutions,” said Jaime Tatis, Chief Insights Officer, TELUS. “TELUS has generative AI solutions in production supporting more than 30,000 users, several pilots and more than 30 new application requests. Many require customization to support enterprise workflows. It is critical to have an AI engine you can plug into and quickly deliver productivity applications for business users and also manage them at runtime. Those were key market gaps we filled with Fuel iX.”
TELUS used Fuel iX to create a set of generative AI management tools that enable the service provider to tap into, and switch between, multiple cloud providers and more than 100 large language models. TELUS then layered on centralized observability by use case, user, and AI model, and developed tools and processes to support privacy, data sovereignty, AI safety, and security requirements. Partial year 2023 impacts included
“The deployment of generative AI-powered applications was growing at such a pace that we needed full visibility and management across all the applications and use cases. We settled on an approach that enabled us to efficiently manage the rapid growth to ensure we future proofed our generative AI capabilities,” said Hesham Fahmy, Chief Information Officer, TELUS. “We couldn’t have met our requirements and graduated from pilot to production scale without Fuel iX.”
TELUS International is a leading provider of comprehensive, end-to-end AI data and digital customer experience solutions. To learn more about Fuel iX and the company’s suite of AI offerings, visit telusinternational.com/.
About TELUS International
TELUS International (NYSE & TSX: TIXT) designs, builds and delivers next-generation digital solutions to enhance the customer experience (CX) for global and disruptive brands. The company’s services support the full lifecycle of its clients’ digital transformation journeys, enabling them to more quickly embrace next-generation digital technologies to deliver better business outcomes. TELUS International’s integrated solutions span digital strategy, innovation, consulting and design, IT lifecycle including managed solutions, intelligent automation and end-to-end AI data solutions including computer vision capabilities, as well as omnichannel CX and trust and safety solutions including content moderation. Fueling all stages of company growth, TELUS International partners with brands across high growth industry verticals, including tech and games, communications and media, eCommerce and fintech, healthcare, and travel and hospitality.
TELUS International’s unique caring culture promotes diversity and inclusivity through its policies, team member resource groups and workshops, and equal employment opportunity hiring practices across the regions where it operates. The company is building stronger communities and helping those in need through large-scale volunteer events that have positively impacted the lives of more than 150,000 citizens around the world and through its five TELUS International Community Boards that have provided
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TELUS International Investor Relations
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Source: TELUS International
