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TP Specialized Services (OTC:TLPFY) subsidiary PSG Global Solutions has released groundbreaking research demonstrating the effectiveness of their Anna AI digital recruiter in improving hiring outcomes. The large-scale study, conducted with The University of Chicago, analyzed over 70,000 interviews across 48 roles in healthcare, IT, and industrial sectors.
Key findings show that AI-led interviews resulted in 12% more job offers, 18% higher job start rates, and 17% better retention compared to human-led interviews. The AI recruiter covered nearly twice as many interview topics and reduced gender discrimination reports by almost 50%. Notably, 78% of candidates chose the AI interviewer when given the option, demonstrating growing comfort with AI in hiring processes.
The Anna AI system, launched as part of TP's 'Future Forward' initiative, supports the complete recruitment lifecycle and achieved cost-effectiveness after just 8,500 interviews in lower-cost markets.
TP (OTC:TLPFY) has achieved the #2 ranking on Everest Group's BPS Top 50™ 2025 list, advancing one position from last year. This marks the company's 9th consecutive year in the top 5 of this prestigious global ranking. The list evaluates the largest third-party providers based on Business Process Services (BPS) revenues and YoY growth.
The achievement comes in a competitive market valued at $300 billion with over 250 providers. TP's high ranking reflects its market leadership, consistent delivery, and expanded capabilities across multiple functional areas, particularly in customer experience management and finance and accounting services.
TP (OTC:TLPFY) has been awarded Frost & Sullivan's 2025 North American Company of the Year for security in the customer experience management industry. The company's comprehensive cybersecurity framework demonstrates exceptional performance, with the ability to detect unauthorized changes within 2 minutes and automatically resolve 98% of threats.
The recognition highlights TP's advanced security features including AI-driven fraud analytics, biometric access controls, and FIDO2 security keys. The company's proprietary tools like TP Protect can detect and prevent fraud within 24 hours. TP maintains ISO 27001 and PCI DSS certifications while utilizing a unified cloud-based framework for real-time threat detection across multiple IT environments.
TP (OTC:TLPFY) has been awarded Frost & Sullivan's 2025 North American Company of the Year Recognition for its excellence in cybersecurity innovation and customer protection in the customer experience management industry. The company's proprietary AI-powered system, TP Protect, demonstrates exceptional threat detection capabilities, identifying unauthorized changes within 2 minutes and implementing mitigation measures in under 15 minutes.
The recognition highlights TP's leadership in building a secure CX ecosystem, particularly in high-risk sectors like finance, healthcare, and retail. The company's approach combines real-time monitoring, rapid response, and automation, setting new benchmarks for cybersecurity practices in the industry.
TP (TLPFY)'s subsidiary PSG Global Solutions has launched Anna AI, an advanced digital recruiter designed to transform recruitment processes. Part of TP's 'Future Forward' strategic initiative, Anna AI leverages the company's TP.ai FAB platform to combine AI technology with human expertise.
The AI-powered solution has demonstrated impressive early results, including up to 2.5x increase in recruiter productivity and up to 4x increase in daily hires. Anna AI supports 24/7 recruitment operations across all time zones, handling tasks from screening to onboarding while maintaining compliance with GDPR, HIPAA, EEOC, and TCPA standards.
TP announces strategic partnerships with agentic AI companies Ema and Parloa to enhance customer experience and back-office operations. This move follows TP's €100 million AI investment program and aligns with their recent collaboration with Sanas.
The partnerships grant TP exclusive global integration rights for Ema's AI platforms across 400+ clients. TP can invest up to $15 million in Ema's next financing round and $10 million in Parloa. Parloa's platform offers voice engagement support in 137 languages and dialects, enabling AI-human collaboration for customer interactions.
These initiatives target the growing back-office services market, projected to reach $320 billion in four years. TP reported double-digit growth in this sector last year. The company aims to combine human expertise with AI capabilities to deliver smarter, faster experiences while creating new professional opportunities within the organization.
TP Colombia has received the prestigious Sustainable Business Recognition award from the Colombian Business Council for Sustainable Development (CECODES), marking a significant achievement in corporate sustainability.
The recognition, announced on March 27, 2025, highlights TP's dedication to implementing UN Human Rights Principles through its workplace policies and programs. The award was presented at CECODES' fourth annual recognition ceremony, which celebrates companies leading sustainable business practices in Colombia.
Key aspects of the selection process:
- Evaluation based on secondary sources including website content, sustainability reports, and media coverage
- Assessment by national and international judges with extensive business expertise
- Focus on companies actively contributing to Colombia's sustainable development
This achievement positions TP Colombia as a leader in workplace human rights practices and demonstrates the company's ongoing commitment to sustainability and UN Guiding Principles on Business and Human Rights.
TP (TLPFY) has been named a Leader in Everest Group's 2024 Experience-Driven Integrated Banking and Financial Services (BFS) Operations PEAK Matrix® Assessment, which evaluated 18 global providers. The company was recognized for its expertise in banking and financial services, particularly its OneOffice offering for integrated front-to-back operations.
The assessment highlighted TP's strengths in:
- Digital services expertise, enhanced by the Majorel acquisition
- Extensive operational scale and technology through TP Infinity
- Strong strategic partnerships with AI technology providers
- End-to-end integrated services including digital onboarding, KYC processes, and fraud-as-a-service
The recognition was based on market impact, vision, and capability, with TP excelling in AI-driven transformation, technology investment, and flexible global delivery model supporting BFS clients.
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