Teleperformance Stock Price, News & Analysis

TP announces strategic partnerships with agentic AI companies Ema and Parloa to enhance customer experience and back-office operations. This move follows TP's €100 million AI investment program and aligns with their recent collaboration with Sanas.

The partnerships grant TP exclusive global integration rights for Ema's AI platforms across 400+ clients. TP can invest up to $15 million in Ema's next financing round and $10 million in Parloa. Parloa's platform offers voice engagement support in 137 languages and dialects, enabling AI-human collaboration for customer interactions.

These initiatives target the growing back-office services market, projected to reach $320 billion in four years. TP reported double-digit growth in this sector last year. The company aims to combine human expertise with AI capabilities to deliver smarter, faster experiences while creating new professional opportunities within the organization.

TP Colombia has received the prestigious Sustainable Business Recognition award from the Colombian Business Council for Sustainable Development (CECODES), marking a significant achievement in corporate sustainability.

The recognition, announced on March 27, 2025, highlights TP's dedication to implementing UN Human Rights Principles through its workplace policies and programs. The award was presented at CECODES' fourth annual recognition ceremony, which celebrates companies leading sustainable business practices in Colombia.

Key aspects of the selection process:

• Evaluation based on secondary sources including website content, sustainability reports, and media coverage
• Assessment by national and international judges with extensive business expertise
• Focus on companies actively contributing to Colombia's sustainable development

This achievement positions TP Colombia as a leader in workplace human rights practices and demonstrates the company's ongoing commitment to sustainability and UN Guiding Principles on Business and Human Rights.

TP (TLPFY) has been named a Leader in Everest Group's 2024 Experience-Driven Integrated Banking and Financial Services (BFS) Operations PEAK Matrix® Assessment, which evaluated 18 global providers. The company was recognized for its expertise in banking and financial services, particularly its OneOffice offering for integrated front-to-back operations.

The assessment highlighted TP's strengths in:

• Digital services expertise, enhanced by the Majorel acquisition
• Extensive operational scale and technology through TP Infinity
• Strong strategic partnerships with AI technology providers
• End-to-end integrated services including digital onboarding, KYC processes, and fraud-as-a-service

The recognition was based on market impact, vision, and capability, with TP excelling in AI-driven transformation, technology investment, and flexible global delivery model supporting BFS clients.

Teleperformance (TP) has announced a strategic partnership with Sanas, a Real-Time Speech Understanding technology provider, including a $13 million equity investment in Sanas' Series B funding round. TP becomes the exclusive reseller of Sanas' technology to major global companies across various industries.

The partnership aims to enhance customer experience by implementing Sanas' speech understanding platform, which helps soften TP Experts' accents to align with clear spoken English. Initial client programs using the technology have demonstrated improved customer satisfaction, increased first-call resolution, reduced handling time, and higher sales conversion rates.

As part of the collaboration, TP will assist in enhancing Sanas' speech understanding model, particularly for TP Experts in India, Philippines, Latin America, Africa, and Asia. This partnership aligns with TP's AI growth strategy to develop and implement advanced AI tools for simpler, faster, and more empathetic customer solutions.

Teleperformance (TLPFY) has been awarded the 2025 BIG Innovation Award for its groundbreaking GenAI-powered interaction analytics platform. This platform utilizes generative artificial intelligence and natural language processing to enhance customer experience programs across multiple channels including voice, chat, messaging, email, web, and social media.

The platform, built on pre-trained frontier AI models, enables TP Experts to optimize customer engagement and improve operational efficiency through data-driven decision-making. Client programs implementing the platform have seen notable improvements in first-contact resolution, compliance, customer satisfaction, and sales conversions.

The solution is part of TP Microservices, a suite of plug-in cloud-based services that integrate AI capabilities into existing organizational ecosystems without requiring major system overhauls. This aligns with TP's vision for AI-enabled Customer Experience Management (CEM), allowing organizations to scale efficiently.

Teleperformance (TP) has secured enterprise-wide Social Responsibility Standard (SRS) certification from Verego for the 11th consecutive year, maintaining its position among top industry leaders across all five SRS categories: leadership, ethics, people, community, and environment. The company exceeded industry benchmarks in transparency and CSR management systems.

Verego's Lead Certification Assessor highlighted TP's excellence in people practices, ethics structures, and community engagement. The certification process involved Verego's review of over 100 corporate materials detailing TP's CSR activities, approaches, policies, procedures, and processes. The SRS standard aligns with prominent global frameworks including the Global Reporting Initiative and UN Global Compact.

Teleperformance (TP) has been ranked 7th among the World's Best Workplaces™ 2024 by Fortune and Great Place To Work®, marking its fourth consecutive year on this prestigious list. The company earned this recognition based on confidential survey responses from employees worldwide, with 97% of TP employees working in Great Place to Work®-certified locations.

As a global digital business services leader, TP employs nearly 500,000 experts providing services in over 170 countries. The company distinguishes itself through AI-enabled, people-powered customer experiences and a cloud-based model enabling approximately 40% of employees to work remotely through their unique Cloud Campus platform. TP has also received Great Place to Work® certifications in 69 countries and ranked among the top workplaces in Asia, Europe, and Latin America.

Teleperformance (TP), a global leader in digital business services, has announced that the Science Based Targets initiative (SBTi) has validated its new ambitious near-term goals for greenhouse gas (GHG) emissions reduction. The new targets align with SBTi's framework for limiting global temperature rise to 1.5°C above pre-industrial levels, updating from the previous 2°C trajectory.

Key points:

• TP aims to reduce absolute scope 1 and 2 GHG emissions by 56.7% by 2030
• Absolute scope 3 GHG emissions to be reduced by 27.5% by 2030
• Baseline year: 2019
• Strategy includes reducing energy consumption, increasing renewable energy use, and applying green building standards
• TP is a signatory of the Climate Pledge, aiming for carbon neutrality by 2040
• Recently received the Frost & Sullivan Institute's Enlighted Growth Leadership award for the fourth consecutive year

Teleperformance (TP) has strengthened its Cloud as a Service (CaaS) offering by obtaining two new Amazon Web Services (AWS) advanced tier service delivery partner designations: AWS Control Tower and Amazon EC2 for Microsoft Windows. These designations validate TP's expertise in setting up secure, multi-account AWS environments and managing Windows-based cloud solutions. TP now boasts over 50 AWS certifications, three AWS partner designations, and three AWS advanced tier service delivery validations.

With 570+ highly trained experts and 160+ certifications across leading cloud service providers, TP offers comprehensive, tech-agnostic CaaS capabilities. This positions the company to provide tailored support for organizations' short-term and long-term cloud transformation needs.