TP Specialized Services company PSG Global Solutions launches digital recruiter Anna AI to help staffing organizations drive recruitment at scale
Rhea-AI Summary
TP (TLPFY)'s subsidiary PSG Global Solutions has launched Anna AI, an advanced digital recruiter designed to transform recruitment processes. Part of TP's 'Future Forward' strategic initiative, Anna AI leverages the company's TP.ai FAB platform to combine AI technology with human expertise.
The AI-powered solution has demonstrated impressive early results, including up to 2.5x increase in recruiter productivity and up to 4x increase in daily hires. Anna AI supports 24/7 recruitment operations across all time zones, handling tasks from screening to onboarding while maintaining compliance with GDPR, HIPAA, EEOC, and TCPA standards.
Positive
- Early results show up to 2.5x increase in recruiter productivity and 4x increase in daily hires
- 24/7 operational capability across all time zones enables unlimited simultaneous interviews
- Integration with PSG and TP's broader tech capabilities enhances recruitment efficiency
- Compliant with major regulations including GDPR, HIPAA, EEOC, and TCPA
Negative
- None.
- Anna AI is part of TP's new strategic initiative, 'Future Forward", to expand growth and deliver long-term value by intelligently orchestrating AI with human empathy and expertise
- Powered with advanced AI, digital recruiter 'Anna AI' has increased recruiter productivity by up to 2.5x, and increased the number of hires by up to 4x
The launch is part of TP's new strategic 'Future Forward' initiative, which focuses on bringing together human expertise with advanced AI technology to create new business opportunities for the company. Anna AI's technology follows the framework of TP.ai FAB (Foundational AI Backbone), TP's AI orchestration platform designed to seamlessly integrate artificial intelligence, human expertise, and automation at scale.
"Anna AI is not just another AI tool – it is a transformational solution for how recruiters engage, evaluate, and hire at scale," said Dave Bethea, President and CEO at PSG. "The strong early results and enthusiastic client feedback confirm that Anna is setting a new standard for the future of recruiting."
Scalable, Human-Led, AI-Powered Recruitment for End-to-End Hiring
Anna AI supports the full recruitment lifecycle — from screening to scheduling, interviewing, and onboarding. It conducts interviews autonomously, understands natural language (including tone and intent), and tailors conversations to each candidate's profile. The result is a consistently high-quality, engaging experience for every applicant.
By automating repetitive tasks and augmenting recruiter capabilities, Anna AI helps recruitment teams focus on strategic, high-value activities while maintaining a personalized, brand-aligned candidate journey. Anna also integrates seamlessly with human-in-the-loop processes, ensuring that critical decisions remain people-led.
Key features and benefits:
- Scalable & Always-On: Conducts unlimited interviews and screenings simultaneously, 24/7, across all time zones.
- High-Impact Results: Early data shows an up to 2.5x increase in recruiter productivity and an up to 4x increase in daily hires.
- Customizable Experience: Multilingual and fully configurable to reflect each employer's brand voice and recruiting strategy across channels including voice, chat, email, and SMS.
- Integrations with PSG and TP's broader tech capabilities: Anna AI leverages sentiment analysis technologies and candidate experience measurement technologies to improve on a human-only recruiting experience.
- Compliance: Compliant with GDPR, HIPAA, EEOC, and TCPA standards, and continuous innovation based on NIST AI guidelines
ABOUT TELEPERFORMANCE GROUP
Teleperformance (TEP – ISIN: FR0000051807 – Reuters: TEPRF.PA - Bloomberg: TEP FP), is a global leader in digital business services which consistently seeks to blend the best of advanced technology with human empathy to deliver enhanced customer care that is simpler, faster, and safer for the world's biggest brands and their customers. The Group's comprehensive, AI-powered service portfolio ranges from front office customer care to back-office functions, including operations consulting and high-value digital transformation services. It also offers a range of specialized services such as collections, interpreting and localization, visa and consular services, and recruitment process outsourcing services. The teams of multilingual, inspired, and passionate experts and advisors, spread in close to 100 countries, as well as the Group's local presence allows it to be a force of good in supporting communities, clients, and the environment. In 2024, Teleperformance reported consolidated revenue of
Teleperformance shares are traded on the Euronext Paris market, Compartment A, and are eligible for the deferred settlement service. They are included in the following indices: CAC 40, STOXX 600, S&P Europe 350, MSCI Global Standard and Euronext Tech Leaders. In the area of corporate social responsibility, Teleperformance shares are included in the CAC 40 ESG since September 2022, the Euronext Vigeo
For more information: www.tp.com.
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SOURCE Teleperformance
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