Teleperformance Stock Price, News & Analysis

TP (OTC:TLPFY) has been awarded Frost & Sullivan's 2025 North American Company of the Year Recognition for its excellence in cybersecurity innovation and customer protection in the customer experience management industry. The company's proprietary AI-powered system, TP Protect, demonstrates exceptional threat detection capabilities, identifying unauthorized changes within 2 minutes and implementing mitigation measures in under 15 minutes.

The recognition highlights TP's leadership in building a secure CX ecosystem, particularly in high-risk sectors like finance, healthcare, and retail. The company's approach combines real-time monitoring, rapid response, and automation, setting new benchmarks for cybersecurity practices in the industry.

TP (TLPFY)'s subsidiary PSG Global Solutions has launched Anna AI, an advanced digital recruiter designed to transform recruitment processes. Part of TP's 'Future Forward' strategic initiative, Anna AI leverages the company's TP.ai FAB platform to combine AI technology with human expertise.

The AI-powered solution has demonstrated impressive early results, including up to 2.5x increase in recruiter productivity and up to 4x increase in daily hires. Anna AI supports 24/7 recruitment operations across all time zones, handling tasks from screening to onboarding while maintaining compliance with GDPR, HIPAA, EEOC, and TCPA standards.

TP has acquired Agents Only, an AI-enabled crowdsourcing platform that connects businesses with certified domain experts worldwide. The acquisition, part of TP's €100 million AI investment program launched in February 2025, will enhance TP.ai Data Services by providing on-demand access to skilled professionals for data labeling, annotation, and generative AI support. The integration aims to accelerate project delivery times from months to hours while maintaining high quality through automated compliance checks and real-time quality dashboards. This strategic move strengthens TP's position in enterprise AI services, enabling faster deployment of AI initiatives across sectors like healthcare, retail, and autonomous vehicles. The platform's intelligent workforce engine will help manage thousands of AI-literate annotators and specialists, creating a scalable network of human intelligence with robust governance and ethical controls.

Global digital services leader TP (TLPFY) has secured ISO 37301 Compliance Management Systems and ISO 37001 Anti-Bribery Management Systems certifications following a rigorous audit by EuroCompliance. The certifications cover TP's worldwide operations, including Specialized Services subsidiaries, and validate the company's commitment to ethical business practices and regulatory compliance. Chief Legal and Compliance Officer Teri O'Brien emphasized that these certifications represent a key milestone in TP's governance strategy, demonstrating their dedication to transparency and corporate governance. The ISO 37301 certification confirms TP's robust processes for managing compliance risks, while ISO 37001 validates their anti-bribery control mechanisms.

TP announces strategic partnerships with agentic AI companies Ema and Parloa to enhance customer experience and back-office operations. This move follows TP's €100 million AI investment program and aligns with their recent collaboration with Sanas.

The partnerships grant TP exclusive global integration rights for Ema's AI platforms across 400+ clients. TP can invest up to $15 million in Ema's next financing round and $10 million in Parloa. Parloa's platform offers voice engagement support in 137 languages and dialects, enabling AI-human collaboration for customer interactions.

These initiatives target the growing back-office services market, projected to reach $320 billion in four years. TP reported double-digit growth in this sector last year. The company aims to combine human expertise with AI capabilities to deliver smarter, faster experiences while creating new professional opportunities within the organization.

TP Colombia has received the prestigious Sustainable Business Recognition award from the Colombian Business Council for Sustainable Development (CECODES), marking a significant achievement in corporate sustainability.

The recognition, announced on March 27, 2025, highlights TP's dedication to implementing UN Human Rights Principles through its workplace policies and programs. The award was presented at CECODES' fourth annual recognition ceremony, which celebrates companies leading sustainable business practices in Colombia.

Key aspects of the selection process:

• Evaluation based on secondary sources including website content, sustainability reports, and media coverage
• Assessment by national and international judges with extensive business expertise
• Focus on companies actively contributing to Colombia's sustainable development

This achievement positions TP Colombia as a leader in workplace human rights practices and demonstrates the company's ongoing commitment to sustainability and UN Guiding Principles on Business and Human Rights.

TP (TLPFY) has been named a Leader in Everest Group's 2024 Experience-Driven Integrated Banking and Financial Services (BFS) Operations PEAK Matrix® Assessment, which evaluated 18 global providers. The company was recognized for its expertise in banking and financial services, particularly its OneOffice offering for integrated front-to-back operations.

The assessment highlighted TP's strengths in:

• Digital services expertise, enhanced by the Majorel acquisition
• Extensive operational scale and technology through TP Infinity
• Strong strategic partnerships with AI technology providers
• End-to-end integrated services including digital onboarding, KYC processes, and fraud-as-a-service

The recognition was based on market impact, vision, and capability, with TP excelling in AI-driven transformation, technology investment, and flexible global delivery model supporting BFS clients.

Teleperformance (TP) has announced a strategic partnership with Sanas, a Real-Time Speech Understanding technology provider, including a $13 million equity investment in Sanas' Series B funding round. TP becomes the exclusive reseller of Sanas' technology to major global companies across various industries.

The partnership aims to enhance customer experience by implementing Sanas' speech understanding platform, which helps soften TP Experts' accents to align with clear spoken English. Initial client programs using the technology have demonstrated improved customer satisfaction, increased first-call resolution, reduced handling time, and higher sales conversion rates.

As part of the collaboration, TP will assist in enhancing Sanas' speech understanding model, particularly for TP Experts in India, Philippines, Latin America, Africa, and Asia. This partnership aligns with TP's AI growth strategy to develop and implement advanced AI tools for simpler, faster, and more empathetic customer solutions.

Teleperformance (TLPFY) has been awarded the 2025 BIG Innovation Award for its groundbreaking GenAI-powered interaction analytics platform. This platform utilizes generative artificial intelligence and natural language processing to enhance customer experience programs across multiple channels including voice, chat, messaging, email, web, and social media.

The platform, built on pre-trained frontier AI models, enables TP Experts to optimize customer engagement and improve operational efficiency through data-driven decision-making. Client programs implementing the platform have seen notable improvements in first-contact resolution, compliance, customer satisfaction, and sales conversions.

The solution is part of TP Microservices, a suite of plug-in cloud-based services that integrate AI capabilities into existing organizational ecosystems without requiring major system overhauls. This aligns with TP's vision for AI-enabled Customer Experience Management (CEM), allowing organizations to scale efficiently.