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Teleperformance SE - TLPFY STOCK NEWS

Welcome to our dedicated page for Teleperformance SE news (Ticker: TLPFY), a resource for investors and traders seeking the latest updates and insights on Teleperformance SE stock.

Teleperformance, a global leader in digital business services, offers advanced technology blended with human empathy for enhanced customer care. The company provides front-office customer care, back-office functions, Trust and Safety services, collections, interpreting, localization, visa services, and more. With over 410,000 employees speaking 300 languages, Teleperformance aims to deliver simpler, faster, and safer business outcomes for the world's biggest brands. They leverage AI to empower organizations and have recently launched the AI Maturity Assessment Toolkit and TP Configuration platform to enhance business processes.

Rhea-AI Summary

Teleperformance, a leader in digital business services, has been awarded the Gold Award at the Globee® 2024 Golden Bridge Awards® for its AI-driven digital solution. This innovative technology enhances back-office operations, improving customer experience and operational performance. The comprehensive platform optimizes the lifecycle of customer experts, consolidating processes into a single sign-on system. Clients report up to 35% faster turnaround times and reduced customer escalations, leading to more personalized and empathetic customer care. The solution has been adopted across diverse industries, including banking, healthcare, travel, and technology.

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Teleperformance announced a partnership with Kore.ai, designating them as a platinum partner, to enhance customer engagement through advanced AI solutions. Teleperformance will utilize Kore.ai's XO Platform V11.0 to implement conversational AI technologies, aiming to improve customer experience and enterprise automation. TP Infinity, the digital services division of Teleperformance, will spearhead this initiative, leveraging a no-code platform that supports generative AI and LLMs. With a global team of over 3,000 specialists in 20 countries, TP Infinity focuses on creating personalized, seamless customer interactions. This strategic collaboration is expected to drive significant competitive advantage for Teleperformance's clients.

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Teleperformance, a global leader in digital business services, has been honored by HP with the Sustainable Impact Global Leader award in the Customer Care Center category. Announced on May 28, 2024, this award recognizes Teleperformance's commitment to renewable energy, ethics, diversity, equity, and inclusion. This accolade highlights the company's positive contributions to communities, clients, and the environment. Teleperformance was the only supplier to receive this award, underscoring its role as a valuable partner in HP's Customer Support and Services Delivery. The company supports HP customers through a team of over 800 agents across four countries, providing inbound voice and chat services.

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Teleperformance, a global leader in digital business services, has been named a General Motors 2023 Supplier of the Year. The award recognizes companies that exceeded GM's expectations and made notable contributions to GM's transformation. Teleperformance was selected based on its performance, innovation, cultural alignment with GM's values, and commitment to achieving GM's ambitious goals.

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Teleperformance, a global digital business services leader, joins tech industry giants in supporting child safety efforts for generative AI. They commit to preventing harm to children through misuse of AI technologies, setting new standards for ethical AI development and prioritizing child safety at every stage.
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Teleperformance, a global leader in digital business services, has been named a Leader and Star Performer in Trust and Safety content moderation services by research firm Everest Group. The company is also recognized as #1 in the industry for the market impact of its content moderation services in a global study.
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Teleperformance has been ranked among the top 100 Best Companies to Work For® in 2024 by Fortune magazine and Great Place To Work®, marking the second consecutive year of this achievement for Teleperformance U.S. operations.
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Teleperformance's Citizen of the World program has assisted 225,000 vulnerable individuals worldwide, with over €70 million in donations since 2006. In 2023, the program supported various initiatives, including classroom refurbishments in the Philippines, aid for conflict-affected individuals in Sudan, and earthquake relief efforts in Türkiye and Syria.
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Teleperformance launches TP Infinity, a digital consulting arm, to optimize business processes and reduce costs. TP Infinity offers consulting, technology, data analytics, and design services, resulting in a 40% cost reduction for a global bank.
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Teleperformance receives Company of the Year Award in global customer experience industry for agent engagement practices, recognized by Frost & Sullivan. The company excels in creating a workplace culture that boosts employee satisfaction and has a high Glassdoor score of 4.2.
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FAQ

What services does Teleperformance offer?

Teleperformance offers front-office customer care, back-office functions, Trust and Safety services, collections, interpreting, localization, visa services, and more.

How many languages do Teleperformance employees speak?

Teleperformance employees speak more than 300 languages.

What is the goal of Teleperformance?

Teleperformance aims to deliver enhanced customer care that is simpler, faster, and safer for the world's biggest brands.

What recent tools has Teleperformance launched?

Teleperformance has recently launched the AI Maturity Assessment Toolkit and TP Configuration platform to enhance business processes.

How many employees does Teleperformance have?

Teleperformance has over 410,000 employees globally.

What is the focus of Teleperformance's AI solutions?

Teleperformance leverages AI to empower organizations and deliver advanced business outcomes, including streamlined customer care and back-office services.

Teleperformance SE

OTC:TLPFY

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TLPFY Stock Data

6.46B
54.56M
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