Digital business services company honored for optimizing business performance and customer care with
AI-powered service portfolio, as well as its strong multilingual hub strategy supporting customer care
NEW YORK, Aug. 30, 2023 /PRNewswire/ -- Teleperformance, a global leader in digital business services, today announced that Frost & Sullivan recognized the company with the 2023 European Global Competitive Strategy Leadership Award for its digital transformation, security, and its multilingual hubs supported by the Company's unique Cloud Campus remote work program.
In honoring Teleperformance, Frost & Sullivan cited the Company's ongoing digital transformation which leverages technology, analytics, and process excellence to ensure integrated customer experience management solutions for its global client base. It also noted the Company's attention to security within its multilingual hubs.
Additionally, Frost & Sullivan recognized Teleperformance in Portugal as the epicenter of The Company's multilingual hub strategy and a destination of highly qualified talent. Teleperformance in Portugal has 14,000 team members serving clients in 37 languages across 67 markets. The Company's strong multilingual talent is enabled by the Company's unique Cloud Campus remote work model, which provides flexible, agile and resilient smartshoring service options to customers including virtual, domestic, and international staffing to support a variety of client language support needs across the globe.
"Frost & Sullivan believes that the Teleperformance Cloud Campus hub model is a very efficient and effective model for hiring, training, and managing remote teams while ensuring exceptional, consistent customer experience. It is a clear differentiator in the market as service provider BPOs vie for qualified multilingual agent talent," said Michael DeSalles, Principal Analyst at Frost & Sullivan. "The Teleperformance team in Portugal leverages a portfolio of artificial intelligence-driven services, from front-office customer care to back-office functions.
"Teleperformance in Portugal utilizes a state-of-the-art suite of information technology systems, contact center applications and advanced security tools. The company purposely designed these to facilitate and enhance the interactions between agents and customers," noted DeSalles.
Each year Frost & Sullivan presents the award to a company that has leveraged competitive intelligence to successfully execute a strategy that results in stronger sector share, competitive brand positioning and customer satisfaction. The firm's Best Practice awards recognize companies in various regional and global sectors for outstanding achievement and strategic product development.
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ABOUT TELEPERFORMANCE GROUP
Teleperformance (TEP – ISIN: FR0000051807 – Reuters: TEPRF.PA - Bloomberg: TEP FP), is a global leader in digital business services, blending the best of advanced technology with human empathy to deliver enhanced customer care that is simpler, faster, and safer for the world's biggest brands and their customers. The Group's comprehensive, AI-powered service portfolio ranges from front-office customer care to back-office functions, including Trust and Safety services that help defend both online users and brand reputation. It also offers a range of specialized services such as collections, interpreting and localization, visa and consular services, and recruitment process outsourcing services. With more than 410,000 inspired and passionate people speaking more than 300 languages, the Group's global scale and local presence allows it to be a force of good in supporting communities, clients, and the environment. In 2022, Teleperformance reported consolidated revenue of €8,154 million (US$8.6 billion, based on €1 = $1.05) and net profit of €645 million.
Teleperformance shares are traded on the Euronext Paris market, Compartment A, and are eligible for the deferred settlement service. They are included in the following indices: CAC 40, STOXX 600, S&P Europe 350, MSCI Global Standard and Euronext Tech Leaders. In the area of corporate social responsibility, Teleperformance shares are included in the CAC 40 ESG since September 2022, the Euronext Vigeo Euro 120 index since 2015, the EURO STOXX 50 ESG index since 2020, the MSCI Europe ESG Leaders index since 2019, the FTSE4Good index since 2018 and the S&P Global 1200 ESG index since 2017.
Visit the Group at www.teleperformance.com.
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SOURCE Teleperformance
