Ttec Hldgs Inc Stock Price, News & Analysis

TTEC Holdings (NASDAQ: TTEC) announced the resolution of a cyber attack that began on September 12, 2021. The company promptly initiated remediation and was able to restore full operational capabilities globally within five days. TTEC emphasized its commitment to bolster cyber security and continues to assess the incident's business impact. The management highlighted the team's resilience and quick response as a testament to their business continuity expertise. TTEC remains focused on client-facing processes amid the recovery efforts.

TTEC Holdings, Inc. (TTEC) reported strong financial results for Q2 2021, with GAAP revenue increasing by 22.4% to $554.8 million. Income from operations rose to $65.8 million, representing 11.9% of revenue. Non-GAAP earnings per share reached $1.27, up from $0.85 year-over-year. The company signed $204 million in annualized contract value. Despite a significant increase in net debt due to an acquisition, TTEC raised its full-year revenue outlook to between $2.248 billion and $2.266 billion, indicating a promising growth trajectory.

TTEC Holdings, Inc. (NASDAQ: TTEC) announced the schedule for its Q2 2021 earnings release, set for after market close on August 3, 2021. A related conference call and webcast will take place on August 4, 2021, at 8:30 a.m. ET. Investors can access the live event via the TTEC website. The company specializes in customer experience (CX) technology and services, offering solutions through its proprietary cloud-based CXaaS platform, enhancing customer engagement across various channels.

TTEC Holdings, Inc. (NASDAQ: TTEC) announced on June 29, 2021, that it was awarded a Blanket Purchase Agreement (BPA) by FEMA on June 14. The BPA, aimed at enhancing disaster preparedness, involves providing scalable contact center services during high disaster activity. TTEC is one of four partners selected and the award has a maximum value of approximately $228 million over five years. The company emphasized its capability to deliver necessary personnel and resources, enhancing support for disaster relief efforts.

TTEC Holdings, Inc. (NASDAQ: TTEC) has announced its entry into the Canadian market via VoiceFoundry, collaborating with Amazon Web Services (AWS) to leverage Amazon Connect, a cloud contact center service. This partnership aims to enhance customer experience through digital transformation for companies in Canada. A report from CDW and IDC Canada indicates that 52% of Canadian organizations are investing in cloud-based solutions. The initiative is expected to meet the rising demand for cloud technology, particularly among large enterprises like CI Financial, focusing on improving customer engagement.

TTEC Holdings (NASDAQ: TTEC) announced plans to create 450 customer service jobs in the Kansas City region within six months. Initially, all positions will be work-from-home, transitioning to a new office in Overland Park. New hires will receive $18 per hour during training and $19 once licensed as property & casualty insurance agents. The company emphasizes its commitment to employee training and aims to attract a diverse talent pool. Governor Laura Kelly highlighted this development as a strategic move to enhance Kansas' economy post-COVID-19.

TTEC Holdings, Inc. (NASDAQ: TTEC) reported strong financial results for Q1 2021, with GAAP revenue rising 24.8% to $539.2 million. Income from operations also increased to $73.4 million, or 13.6% of revenue, up from $40.7 million last year. Adjusted EBITDA reached $95.9 million, reflecting a margin of 17.8%. Notably, the company signed $170 million in annualized bookings, doubling from the previous year. For the full year, TTEC anticipates revenue between $2.191 and $2.221 billion, a growth of up to 14% over 2020. The company maintains a healthy cash flow with $144.2 million in cash and a net debt of $204.5 million.