Ttec Hldgs Inc Stock Price, News & Analysis

TTEC Holdings, Inc (NASDAQ: TTEC) appointed Regina Paolillo as Global Chief Operating Officer and Dustin Semach as Chief Financial Officer, effective immediately. TTEC Chairman Ken Tuchman emphasized the importance of a strong leadership team to enhance client and shareholder value. Paolillo, instrumental in advancing TTEC's digital capabilities, previously served as Chief Financial and Administrative Officer. Semach, with a background in tech services, aims to drive revenue growth and financial performance. TTEC, a leader in customer experience technology, focuses on delivering innovative CX solutions globally.

TTEC Holdings, Inc. (NASDAQ: TTEC) reported third quarter 2021 financial results, showing a 15% increase in revenue to $566.7 million compared to $493 million in Q3 2020. However, GAAP income from operations fell to $26 million, or 4.6% of revenue, down from $53.4 million (10.8%) a year prior. Non-GAAP EPS was $1.01, slightly up from $1.00. The cash flow from operations decreased to $42.2 million from $81.5 million year-over-year, leading to a net debt increase to $662.9 million. Despite these challenges, TTEC anticipates 2021 revenue of approximately $2.255 billion, consistent with earlier guidance.

TTEC Holdings, Inc. (NASDAQ: TTEC) is set to release its third-quarter 2021 financial results on November 9, 2021, after market close. A live conference call and webcast will follow on November 10, 2021, at 8:30 a.m. ET. TTEC, a leader in customer experience technology, specializes in end-to-end digital solutions, serving various global brands. For more information, visit www.ttec.com.

TTEC Canada Solutions, Inc. has been recognized as one of the 'Best Places to Work' in Quebec for 2021 by the Great Place to Work organization. The company, certified as a Great Place to Work in Canada, reflects high employee trust and performance, with an average Trust Index® score exceeding the 65% certification threshold. Key scores include 77% in credibility and 71% in respect. TTEC emphasizes the importance of employee feedback for enhancing workplace culture, which correlates with better customer satisfaction and financial performance.

The latest issue of the Customer Strategist Journal from TTEC highlights how brands have accelerated digital transformation during the pandemic. This evolution aims to meet rising customer expectations for seamless, omnichannel services. Significant insights include a 44% surge in e-commerce in 2020, now comprising 21% of total U.S. retail sales. The journal emphasizes the importance of employee retention amidst the Great Resignation, suggesting that employers need to consistently address employee needs to enhance overall engagement. The journal is aimed at helping executives navigate the post-pandemic CX landscape.

TTEC Holdings, Inc. (NASDAQ: TTEC) announced a cash dividend of $0.47 per common share, to be paid on October 22, 2021. Shareholders on record as of October 8, 2021 will receive this semi-annual dividend, marking a 9.3% increase from April 2021 and 17.5% from October 2020. The company is a leader in customer experience technology, operating globally with a workforce of nearly 58,500. TTEC's CX solutions enhance customer interactions through its cloud-based platform.