Ttec Hldgs Inc Stock Price, News & Analysis

TTEC Holdings, Inc. (NASDAQ: TTEC) announced that Chief Information Officer Chandra Venkataramani received the 2021 Colorado CIO of the Year® ORBIE® Award in the Global category. Venkataramani was recognized for his leadership in transitioning over 43,000 employees to work-from-home within three weeks during the pandemic, ensuring business continuity. His efforts focused on enhancing TTEC's IT infrastructure and supporting remote operations through the Humanify® Cloud @home platform, which enabled over 100,000 users to work securely from home.

TTEC Holdings (NASDAQ: TTEC) announced a significant amendment to its credit facility on March 29, 2021, increasing total commitments by $300 million to $1.2 billion. This enhancement includes a term loan due on February 14, 2024, which coincides with the expiration of a $900 million revolving credit line. The added financial capacity aims to fuel growth-oriented investments and strategic acquisitions, strengthening TTEC's operational flexibility.

TTEC Holdings, Inc. (NASDAQ: TTEC) announced a cash dividend of $0.43 per common share on April 21, 2021, for shareholders on record as of April 5, 2021. This semi-annual dividend marks a 7.5% increase from the previous dividend in October 2020 and a 26.5% increase from April 2020. TTEC, a leader in customer experience technology and services, provides innovative digital solutions through its Customer Experience as a Service (CXaaS) platform, enhancing customer interactions across various channels.

TTEC Holdings reported strong financial results for 2020, achieving record growth across key metrics. GAAP revenue increased 18.6% to $1.949 billion, while GAAP earnings per share rose from $1.65 to $2.52. The company experienced a notable 24% revenue growth in Q4, totaling $571.0 million, alongside a 58% increase in Non-GAAP operating income. TTEC's bookings surged to $659 million for the year, indicating robust demand for customer experience solutions. For 2021, TTEC anticipates revenue between $2.147 and $2.183 billion, reflecting a projected growth of up to 12%.

TTEC Holdings, Inc. (NASDAQ: TTEC) announced its agreement to acquire Avtex, a full-service CX technology leader. This acquisition will enhance TTEC's CX-as-a-Service platform and expand its market presence. Adding over 1,000 clients and more than 500 experienced CX professionals, the deal will double TTEC's coverage of the CX technology addressable market from 25% to over 50%. The acquisition is expected to be accretive and strengthen TTEC’s competitive position across various industries.

TTEC Holdings, Inc. (NASDAQ: TTEC) was honored with two Silver Stevie® Awards and three Bronze Stevie Awards at the 15th annual Stevie Awards for Sales & Customer Service. Recognitions included Woman of the Year in Sales for Judi Hand and Customer Service Training Program of the Year. This marks the 10th consecutive year TTEC received these awards, reflecting its commitment to excellence and customer experience amid challenges faced during the COVID-19 pandemic. The awards ceremony will be held virtually on April 14, 2021.

TTEC Holdings (NASDAQ: TTEC) has partnered with Schwan's Home Delivery to address the rising demand for frozen food delivery. The companies established a virtual customer engagement center with 110 advocates in just three weeks, significantly faster than the industry norm of over six months. Following initial success, Schwan's expanded its partnership, tripling the volume of interactions managed by TTEC. This initiative emphasizes both customer and employee experiences, aligning with TTEC's commitment to deliver top-tier customer engagement.