TTEC Holdings, Inc. reports developments in customer experience technology, consulting and managed services at the intersection of data, AI and CX. Its updates commonly cover TTEC Digital, which designs, builds and operates omnichannel contact center technology, CRM, AI and analytics solutions, and TTEC Engage, which provides AI-enhanced customer engagement, acquisition, tech support, back-office and fraud prevention services.
Company news also includes earnings releases, outlook updates, client activity, product and practice launches such as AI Gateway and Fin-TTEC, leadership changes within TTEC Digital, and recognition tied to global operations. Coverage reflects a business serving enterprise brands across virtual interaction channels and operating on six continents.
TTEC Holdings, Inc. (NASDAQ:TTEC) has received the Great Place to Work® certification for its Canada operations for the second consecutive year. This recognition reflects positive employee feedback from nearly 300 staff members through an anonymous survey, with average scores in key categories—Credibility (78%), Respect (77%), Fairness (79%), Pride (78%), and Camaraderie (80%). TTEC emphasizes a nurturing and inclusive work culture, contributing to reduced turnover and enhanced financial performance. The company is currently hiring over 300 remote positions across Canada.
On May 11, 2022, Avtex Solutions, a TTEC company (NASDAQ:TTEC), secured a contract with the Georgia Technology Authority for Hosted Contact Center Services under the GTA Direct Program. This initiative aims to provide local governments, agencies, and educational institutions in Georgia with efficient, secure, and scalable contact center solutions. Utilizing the Genesys Cloud platform, Avtex will offer a suite of services including call distribution, reporting, and analytics, enhancing citizen engagement and operational efficiency while adhering to strict security standards.
TTEC Holdings, Inc. (NASDAQ:TTEC), a leader in customer experience technology, has appointed Shelly Swanback as CEO of TTEC Engage. With over 30 years of experience, particularly in digital transformation, Swanback aims to drive growth through innovation and strategic partnerships. TTEC has seen significant growth in the past decade, doubling in size and profits. The company seeks to double its business again within a shorter timeframe. Recognized by Gartner and Forbes for excellence in customer experience, TTEC continues to set the standard in the industry.
TTEC Holdings, Inc. (NASDAQ:TTEC) reported Q1 2022 revenue of $588.7 million, up 9.2% year-over-year, despite a $5.2 million foreign exchange impact. Operating income fell to $48.3 million (8.2% of revenue) from $73.4 million (13.6%), while non-GAAP income was $67.2 million (11.4%). Adjusted EBITDA declined to $85.5 million (14.5%). EPS was $0.71 (GAAP) and $1.08 (non-GAAP). Strong bookings of $195 million signal ongoing demand. The company maintains its 2022 full-year guidance of $2.575 billion to $2.605 billion in revenue.
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TTEC Holdings, Inc. (NASDAQ:TTEC) has announced its first quarter 2022 earnings release set for after market close on May 4, 2022. A live conference call will occur the following day at 8:30 a.m. ET. The company's focus remains on delivering innovative customer experience (CX) solutions through its cloud-based CXaaS platform, serving a range of global clients.
For more details, investors can access the live webcast on the company website.
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ALJ Regional Holdings, Inc. (NASDAQ: ALJJ) has completed the sale of its tolling and transportation, and health benefit exchange verticals from its subsidiary, Faneuil, Inc., to TTEC Holdings, Inc. (NASDAQ: TTEC) for $142.3 million in cash, with the potential for an additional $25 million in earn-out payments. This transaction was finalized under an amended Asset Purchase Agreement from December 2021. Other verticals of Faneuil will continue to operate under ALJ, focusing on delivering customer experiences across diverse industries.