Ttec Hldgs Inc Stock Price, News & Analysis

TTEC Holdings reported strong financial results for 2020, achieving record growth across key metrics. GAAP revenue increased 18.6% to $1.949 billion, while GAAP earnings per share rose from $1.65 to $2.52. The company experienced a notable 24% revenue growth in Q4, totaling $571.0 million, alongside a 58% increase in Non-GAAP operating income. TTEC's bookings surged to $659 million for the year, indicating robust demand for customer experience solutions. For 2021, TTEC anticipates revenue between $2.147 and $2.183 billion, reflecting a projected growth of up to 12%.

TTEC Holdings, Inc. (NASDAQ: TTEC) announced its agreement to acquire Avtex, a full-service CX technology leader. This acquisition will enhance TTEC's CX-as-a-Service platform and expand its market presence. Adding over 1,000 clients and more than 500 experienced CX professionals, the deal will double TTEC's coverage of the CX technology addressable market from 25% to over 50%. The acquisition is expected to be accretive and strengthen TTEC’s competitive position across various industries.

TTEC Holdings, Inc. (NASDAQ: TTEC) was honored with two Silver Stevie® Awards and three Bronze Stevie Awards at the 15th annual Stevie Awards for Sales & Customer Service. Recognitions included Woman of the Year in Sales for Judi Hand and Customer Service Training Program of the Year. This marks the 10th consecutive year TTEC received these awards, reflecting its commitment to excellence and customer experience amid challenges faced during the COVID-19 pandemic. The awards ceremony will be held virtually on April 14, 2021.

TTEC Holdings (NASDAQ: TTEC) has partnered with Schwan's Home Delivery to address the rising demand for frozen food delivery. The companies established a virtual customer engagement center with 110 advocates in just three weeks, significantly faster than the industry norm of over six months. Following initial success, Schwan's expanded its partnership, tripling the volume of interactions managed by TTEC. This initiative emphasizes both customer and employee experiences, aligning with TTEC's commitment to deliver top-tier customer engagement.

TTEC Holdings, Inc. (NASDAQ: TTEC) announced the schedule for its fourth quarter and full year 2020 earnings release, set for March 1, 2021, after market close. The company will host a live conference call and webcast on March 2, 2021, at 8:30 a.m. ET. TTEC is recognized as a leader in Customer Experience as a Service (CXaaS), serving iconic brands globally with a workforce of 56,200 employees across six continents.

Fuel Hope Kitchen (FHK), formerly Fuel Denver Frontlines, aims to deliver 200,000 meals to frontline healthcare workers in Colorado by spring. Founded by Birdcall and The Tuchman Family Foundation, FHK partners with Centura Health, TTEC, and Shamrock Foods. The initiative has quickly prepared 6,000 meals weekly for hospitals in remote areas, relying on donations and a $600,000 fundraising goal. The operations have allowed Birdcall to rehire staff and align resources to support community needs amidst the ongoing pandemic.

TTEC partnered with the Charlotte Center for Legal Advocacy to establish a contact center in under 72 hours during the COVID-19 pandemic. This initiative aimed to assist low-income families in applying for $335 grants from the North Carolina Department of Revenue as part of the N.C. Extra Credit Grant program. TTEC's CXaaS platform enabled swift deployment of support, allowing nearly 25,000 families to complete applications, resulting in over $8 million in grants. TTEC's rapid response and technology integration highlight its commitment to community support.