Ttec Hldgs Inc Stock Price, News & Analysis

TTEC has released its annual report detailing 2021 trends in Customer Experience as a Service (CXaaS), highlighting seven key shifts influenced by COVID-19. Major trends include the rise of digital customer service, the importance of customer trust, and the integration of automation with a human touch. The report also emphasizes cybersecurity and workplace flexibility. TTEC outlines five preparatory strategies for businesses to enhance their customer experience in 2021, focusing on consistency and nimbleness. These insights aim to help brands adapt to evolving customer and employee expectations.

TTEC Holdings, Inc. (NASDAQ: TTEC) declared a special one-time cash dividend of $2.14 per share, amounting to approximately $100 million. This dividend is set to be paid on December 30, 2020, to shareholders of record as of December 18, 2020. The decision reflects strong financial performance and cash flow, enhancing shareholder value in alignment with TTEC's capital management strategy. TTEC continues to execute its growth priorities while maintaining market leadership.

On December 3, 2020, TTEC announced that VoiceFoundry is participating in the launch of professional services in AWS Marketplace. This move allows AWS customers to easily purchase end-to-end customer experience as a service solutions from VoiceFoundry directly through the marketplace. By centralizing software and associated services procurement, TTEC aims to streamline customer purchasing processes, enhancing operational efficiency. John Marino, head of VoiceFoundry, emphasized the benefits this partnership brings to global customers, reflecting a shift toward intelligent interaction across engagement channels.

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TTEC Holdings, Inc. reported a strong third quarter for 2020, with revenue increasing by 24.6% to $493.0 million. Income from operations also rose to $53.4 million, representing 10.8% of revenue. Non-GAAP earnings per share improved significantly to $0.90, despite a $0.32 non-cash charge. The company signed $170 million in annualized contract value, up from $114 million a year prior. TTEC has raised its 2020 outlook, expecting revenue between $1.881 billion and $1.893 billion.

TTEC Holdings (NASDAQ: TTEC) has announced its third quarter 2020 earnings results release, scheduled for November 4, 2020, after market close. A live webcast and conference call will follow on November 5, 2020, at 8:30 a.m. ET. TTEC, a leader in Customer Experience as a Service (CXaaS), specializes in transformative customer engagement solutions through its subsidiaries. The company's services cater to both brands and government agencies, emphasizing human-centric, tech-enabled solutions.

TTEC Holdings (NASDAQ: TTEC) has secured approval to provide a range of Managed Cloud Contact Centre and Consulting services via the CCS G-Cloud 12 framework in the UK. This initiative aims to streamline procurement for public-sector organizations. TTEC plans to offer advanced customer experience solutions, integrating digital technology with human interaction. The company has also recently won multiple awards for its employee engagement initiatives, further highlighting its commitment to excellence in customer service.

TTEC Holdings, Inc. (NASDAQ: TTEC) is hiring up to 1,000 Licensed Healthcare Agents to support open enrollment, with positions available in 47 states. The company has been recognized as "Partner of the Year" for a major global healthcare provider. New hires will leverage TTEC's Humanify@home platform for a secure remote work experience. The demand for licensed professionals has surged due to pandemic-related delays in the licensure process. TTEC's remote employee strategy has earned it accolades as a top employer for remote work, enhancing its reputation in the industry.