Ttec Hldgs Inc Stock Price, News & Analysis

TTEC Holdings, Inc. (NASDAQ: TTEC) announced the return of Sean Erickson as the new Global Head of Operations for TTEC Engage, effective November 2020. With over 30 years in the Customer Experience (CX) industry, Erickson brings extensive expertise in cloud technology and operations, previously serving at Dell and leading North American operations at TTEC in the early 2000s. His leadership aims to enhance TTEC's innovative CXaaS platform, contributing to the company's mission of redefining customer experience in a fully virtualized environment.

TTEC Holdings, Inc. (NASDAQ: TTEC) reported robust financial results for Q2 2020, with GAAP revenue rising 15.4% to $453.1 million. Income from operations increased to $49 million, reflecting a margin of 10.8%. Non-GAAP EPS reached $0.75, up from $0.34 the previous year. The company signed $214 million in new contracts, driven by demand for digital customer experience solutions amid COVID-19. TTEC reinstated its 2020 guidance, expecting revenue between $1.766 and $1.784 billion, with EPS projected between $2.37 and $2.43, marking significant growth in both top and bottom lines.

TTEC Holdings, Inc. (NASDAQ: TTEC) has announced its agreement to acquire VoiceFoundry, a key partner of Amazon Web Services, enhancing its Customer Experience as a Service (CXaaS) offering. The U.S. and European acquisitions have been completed, while regulatory approvals are pending for Australia and ASEAN. This acquisition integrates Amazon Connect into TTEC's Humanify Cloud, expanding service capabilities and optimizing customer experiences for over 50 enterprise clients. The move is anticipated to accelerate TTEC's growth in digital transformation within customer engagement.

TTEC Holdings, Inc. (NASDAQ: TTEC) has launched a new customer experience (CX) service centre in Leeds for Volkswagen Group UK, which includes brands like Volkswagen, Audi, and SEAT. This initiative supports Volkswagen's five-year digitalisation strategy aimed at enhancing customer loyalty and retention through a hybrid operational model that combines work-at-home agents with in-centre support. The collaboration marks a significant step in improving CX, particularly during the ongoing challenges posed by COVID-19, demonstrating TTEC's commitment to delivering innovative solutions.

TTEC Holdings, Inc. (NASDAQ: TTEC) announced the release date for its second quarter 2020 financial results. Earnings will be disclosed after market close on August 5, 2020. A conference call and live webcast will follow at 8:30 a.m. ET on August 6, 2020, where investors can gain insights into the company's performance. The announcement highlights TTEC's commitment to transparency and investor engagement, showcasing its status as a leader in customer experience technology and services.

TTEC Holdings, Inc. (NASDAQ: TTEC) announced plans to hire 7,300 healthcare licensed insurance agents and agent trainees across the U.S. to work from home, ahead of open enrollment. Candidates will be enrolled in TTEC's College of Insurance program, providing them with necessary training and licensure at no cost. TTEC invests in candidates by covering course fees, background checks, and exam scheduling, emphasizing the demand for licensed agents in delivering critical healthcare decisions. The initiative, in partnership with Acadiana Workforce Solutions in Louisiana, aims to create career opportunities in the insurance field.

TTEC Holdings, Inc. (NASDAQ: TTEC) announced the enhancement of its FedRAMP-authorized cloud contact center solution by integrating advanced workforce optimization (WFO), CRM, and AI applications. The TTEC solution is notable for being the only Cisco-powered omnichannel platform in the FedRAMP Marketplace. The expansion includes partnerships with Verint, Nuance, and Google AI, offering clients a comprehensive SaaS contact center solution. Additionally, TTEC is expecting IL4 (FedRAMP+) authorization, increasing its security offerings for clients. This strengthens TTEC's market position in the government sector.