Telus Stock Price, News & Analysis

TELUS International (NYSE: TIXT) has been recognized as a Leader in NelsonHall’s NEAT assessment for Customer Experience (CX) Operations Transformation. The company excelled in all subcategories: revenue generation, CX improvement, and cost optimization. This acknowledgment highlights TELUS International's capability in digital transformation by leveraging cloud, AI, analytics, and automation. The assessment also commends its robust trust and safety practices and its innovative data solutions, which enhances its market differentiation.

The Board of Directors has declared a quarterly dividend of $0.3274 Canadian per share for shareholders on record as of March 11, 2022. This dividend is set to be paid on April 1, 2022. The announcement reaffirms the company’s commitment to returning value to its shareholders.

TELUS Corporation reported strong fourth quarter results, achieving net customer additions of 272,000, the highest for any fourth quarter, driven by demand for bundled offerings. Consolidated revenue grew by 20% to approx. $4.9 billion, with net income increasing by 145% to $663 million, primarily due to a gain from the sale of a financial solutions unit. Looking forward, TELUS targets 2022 revenue and Adjusted EBITDA growth of 8-10%. Enhanced capital expenditures are set to support ongoing broadband expansion, with a projected Free Cash Flow of $1.0 to $1.2 billion.

TELUS International (TIXT, TU) reported a strong performance for Q4 2021, achieving $600 million in revenue, a 36% increase year-over-year. The full year revenue reached $2,194 million, up 39% from the previous year. Q4 net income was $36 million, with diluted EPS of $0.13. Adjusted EBITDA for Q4 was $143 million, a 12% increase year-over-year. The company anticipates continued double-digit growth for 2022, expecting revenues between $2,550 to $2,600 million. Management highlighted successful new client acquisitions and improved liquidity, signaling a robust financial position heading into the new year.

TELUS International conducted a survey revealing that a negative customer experience is the main reason U.S. consumers, across all ages, would speak poorly about a brand. The study, which involved 2,000 U.S. respondents, highlighted the critical role of social media in brand awareness and purchasing decisions, with 79% of Gen Z purchasing via social media ads. Additionally, 65% of respondents expect automation in their customer journey, with a strong preference for AI-driven support, especially among Millennials.

TELUS International (NYSE: TIXT) will announce its fourth quarter 2021 results on February 10, 2022, before the North American market opens. A conference call led by management will follow at 10:30 a.m. (ET) to discuss the results, including a Q&A session with analysts. Investors can access the live webcast on the TELUS International Investor Relations website, which will also host a replay afterward. The company is recognized for delivering innovative digital solutions that enhance customer experience across various sectors.