Telus Stock Price, News & Analysis

TELUS International (NYSE:TIXT) has launched its Better Together campaign aimed at assisting enterprises in selecting the right partners for enhancing their customer experience (CX), AI data solutions, and cloud services.

A survey of 100 enterprise technology executives showed that 89% considered CX a high priority, with 84% planning to collaborate with external providers to meet their objectives in 2022. The campaign includes four IDC Info Snapshots outlining key criteria for selecting a CX partner, emphasizing the transformative potential of the right collaborations.

A recent global survey by TELUS International reveals that 74% of consumers are influenced by social media ads, with 71% making purchases through these channels in the past year. Additionally, 88% consult online reviews before buying, and 41% do so consistently. Negative reviews impact purchasing decisions 88% of the time. The survey highlights the importance of brands maintaining a strong digital presence and a robust content moderation strategy to foster consumer trust and loyalty. The findings emphasize how crucial it is for brands to make positive first impressions online.

Taoglas Waste Technologies has partnered with TELUS to enhance waste management systems using advanced technology. This collaboration combines TELUS Smart City solutions with Taoglas Waste Insights software, aiming to improve efficiency and sustainability in urban waste management. With over 2 billion tons of municipal solid waste produced annually, the partnership seeks to address the impending waste crisis through better tracking, reduced operational costs, and lower environmental impact via decreased CO2 emissions.

The Board of Directors has announced a quarterly dividend of $0.3386 CAD per share, payable on July 4, 2022. Shareholders of record will be those listed as of the close of business on June 10, 2022. This announcement reflects the company's commitment to returning value to shareholders.

TELUS International (TIXT) reported strong Q1 2022 results with revenue of $599 million, a 19% increase year-over-year. Net income surged to $34 million, up from $3 million in Q1 2021, and diluted EPS rose to $0.13 from $0.01. Adjusted EBITDA reached $142 million, reflecting a 10% year-over-year growth, and free cash flow jumped by 450% to $99 million. The company also increased its workforce by approximately 5,800 members. For 2022, TELUS International expects revenue between $2.55 billion and $2.6 billion, projecting continued robust growth.

TELUS Corporation reported a strong first quarter of 2022, achieving a record customer growth of 148,000. Key financial metrics include a 6.4% increase in consolidated revenue to approximately $4.3 billion, with Adjusted EBITDA up 7.0% and net income rising 21% to $404 million. Earnings per share also grew by 12%. The quarterly dividend increased by 7.1% to $0.3386, reaffirming TELUS's commitment to its dividend growth program targeting 7-10% annual increases through 2025. The company continues to focus on high-growth sectors, with TELUS International and TELUS Health showing strong double-digit revenue growth.

TELUS has been recognized as Canada’s Most Trusted Telecom brand for the fourth consecutive year, according to the Gustavson Brand Trust Index. The company also ranked 12th on the Top 20 list of Most Authentic Brands from a survey of 402 brands. TELUS achieved a brand valuation of $10.1 billion, named Canada’s Most Valuable Telco Brand, and was lauded as the Most Respected Mobile Service Provider. This recognition reflects TELUS's commitment to social responsibility and aligns with their customer-first strategy, further driving brand loyalty.

TELUS International (NYSE & TSX: TIXT) will announce its Q1 2022 results on May 6, 2022, before North American market opening. A conference call is scheduled for the same day at 10:30 a.m. ET / 7:30 a.m. PT, where management will discuss the results and answer questions from pre-qualified analysts. A live webcast will be available on the TELUS International Investor Relations website, with a replay accessible afterward.

Survey results from TELUS International highlight consumer preferences in customer service, revealing that 60% would prefer a poor experience over sitting in traffic. On National Customer Appreciation Day, 49% prefer phone support, while 44% state no excuse justifies poor service. Further, 64% favor personalized experiences over efficiency. Additionally, the survey indicates a demand for faster and more personalized interactions. These insights emphasize the need for brands to innovate in customer experience delivery through technology and human engagement to enhance satisfaction and loyalty.