Twilio Inc. provides a customer engagement platform for real-time, personalized communications across channels including messaging, voice, chat, video and contact center workflows. The company’s news commonly covers quarterly results, product capabilities for communications, customer data and AI orchestration, and updates to Twilio Flex, Twilio Engage, Programmable Voice, TaskRouter, RCS, 10DLC and toll-free messaging connections.
Recurring developments also include customer and partner use cases, industry-recognition announcements, platform-console updates, pricing model changes, carrier connectivity, board appointments and other governance matters tied to Twilio’s role in cloud communications and customer engagement infrastructure.
Twilio (NYSE: TWLO) announced that COO Khozema Shipchandler will speak at the Wells Fargo TMT Summit on November 30, 2022, at 3:10 p.m. PT / 6:10 p.m. ET. A live webcast will be available on Twilio’s investor relations website. The company uses its platforms to engage customers globally, empowering over hundreds of thousands of businesses across 180 countries to build personalized customer experiences.
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Twilio (NYSE: TWLO) announced the launch of Twilio Segment for Healthcare & Life Sciences, a HIPAA-eligible customer data platform designed to enhance patient experiences and health outcomes. This platform unifies Protected Health Information (PHI) data across patients' care journeys, integrating in-person visits with digital touchpoints. Key partner Healthfirst utilizes this platform for proactive patient engagement, including resolving prescription denials and ensuring medication adherence. This offering positions Twilio to capitalize on healthcare's shift towards personalized, data-driven care.
Twilio reported third quarter revenue of $983 million, marking a 33% year-over-year growth. The company experienced a Dollar-Based Net Expansion Rate of 122%, although this declined from 131% in the previous year. Despite revenue growth, Twilio faced a GAAP loss from operations of $457 million compared to a $232 million loss in Q3 2021. The company anticipates Q4 revenue between $995 million and $1.005 billion, with a projected 18-19% growth.
Twilio (NYSE: TWLO) has introduced its Customer Engagement Platform (CEP) enhancements at SIGNAL 2022, aiming to strengthen direct customer relationships during economic uncertainty. Twilio Engage, now generally available, enables businesses like Discovery Education to create personalized experiences across channels, leveraging real-time data for improved customer engagement. Additionally, the new Verify Silent Network Authentication streamlines user onboarding by reducing login time significantly. Omdia ranks Twilio as a leader in the CEP space, highlighting its effective customer experience capabilities.
Twilio Inc. (NYSE: TWLO) announces that its Twilio Flex platform powers Toyota Connected North America's (TCNA) Drivelink telematics service, enhancing roadside assistance for over 5.5 million drivers in North America. The platform facilitates quick implementation of new features like geolocation for emergency services. Since its launch, Drivelink has managed over 3 million customer support calls. The collaboration aims to improve driver safety and experience while enabling future innovations.
Twilio Inc. (NYSE: TWLO) announced that its third quarter 2022 results will be released on November 3, 2022, after market close. On the same day, Twilio will hold a virtual Investor Day from 1:30 p.m. to 5:00 p.m. PT. Key executives, including co-founder and CEO Jeff Lawson, will participate in the event, which will feature a Q&A session. Investors can register for the webcast on Twilio's investor relations website.
Twilio announces its eighth annual SIGNAL conference, set for November 2-3, 2022, featuring high-profile speakers like George Clooney, Amal Clooney, and Venus Williams. The event aims to enhance customer relationships and streamline operations amidst rising competition. Topics will include reducing customer acquisition costs and improving lifetime value. Attendees can expect keynotes, interactive sessions, and deep dives into new products and strategies for effective customer engagement.
Twilio (NYSE: TWLO) announces a partnership with BSH Home Appliances Group to implement Twilio Flex, a cloud-based contact center solution. This initiative, supported by Deloitte Consulting Spain, aims to enhance BSH's digital customer service infrastructure across multiple regions, starting in France and the UK. The rollout will involve 1,500 agents globally, focusing on integrating various communication channels and eliminating data silos to improve customer experience.
Twilio (NYSE: TWLO) announced that CEO Jeff Lawson will participate in a fireside chat at the Goldman Sachs Communacopia + Technology Conference on September 12, 2022, at 4:30 p.m. PT / 7:30 p.m. ET. A live webcast will be available on Twilio's investor relations website. The company emphasizes its commitment to using social media and its platform to disclose material non-public information, adhering to Regulation FD. Twilio's Customer Engagement Platform is trusted by numerous global companies to enhance customer communications across various sectors.
Twilio reported second-quarter revenue of $943.4 million, marking a 41% year-over-year increase. The company achieved a Dollar-Based Net Expansion Rate of 123%. Despite revenue growth, Twilio faced a GAAP loss from operations of $311.9 million, up from $202.3 million a year earlier. Non-GAAP losses were reported at $7.3 million. Twilio anticipates third-quarter revenue between $965-$975 million, reflecting 30%-32% year-over-year growth. Additionally, Miyuki Suzuki joined the Board of Directors, enhancing expertise in key growth markets.