Welcome to our dedicated page for Twilio news (Ticker: TWLO), a resource for investors and traders seeking the latest updates and insights on Twilio stock.
Twilio Inc. provides a customer engagement platform for real-time, personalized communications across channels including messaging, voice, chat, video and contact center workflows. The company’s news commonly covers quarterly results, product capabilities for communications, customer data and AI orchestration, and updates to Twilio Flex, Twilio Engage, Programmable Voice, TaskRouter, RCS, 10DLC and toll-free messaging connections.
Recurring developments also include customer and partner use cases, industry-recognition announcements, platform-console updates, pricing model changes, carrier connectivity, board appointments and other governance matters tied to Twilio’s role in cloud communications and customer engagement infrastructure.
- Enhanced Customer Data Platform (CDP) capabilities - CPaaS updates with new conversational AI tools - ConversationRelay for creating natural voice AI agents - Conversational Intelligence for analyzing voice and text interactions - Upcoming RCS and WhatsApp Business Calling availability - New Compliance Toolkit for TCPA compliance - Data Residency features for EU - Redesigned Journeys architecture in Twilio Engage
The platform integrates omnichannel communications, authentication, intelligent automation, and unified profile API with Segment CDP data, positioning Twilio as a leader in the Omdia Universe: Customer Engagement Platforms 2025.
Twilio (NYSE: TWLO) has announced it will release its first quarter 2025 financial results on Thursday, May 1, 2025, after market close. The company will host a conference call at 2:00 p.m. (PT) / 5:00 p.m. (ET) on the same day to discuss the results with the investment community.
Investors and analysts can access the webcast through a dedicated link, and both the live webcast and replay will be available on the Twilio Investor Relations website. The replay will remain accessible until May 1, 2026.
Twilio's Customer Engagement Platform (CEP) enables companies to build personalized customer relationships globally through communications and data intelligence across various business functions including sales, marketing, growth, and customer service.
Twilio (NYSE: TWLO) has announced the winners of its first Excellence in Engagement Awards, recognizing organizations that excel in customer engagement and personalization. The awards highlight the significant gap between business and consumer perspectives on customer experience, with 84% of businesses claiming excellent service while only 54% of consumers agree.
The winners include: Best Buy for implementing Flex and Programmable Voice platform; CLEAR for utilizing Verify and Lookup APIs; Rocket Mortgage for leveraging Programmable Voice, SMS, and Customer Data Platform; Vineyard Vines for personalized customer journeys; and Zillow for powering their 'Connections' platform with Twilio's communication tools.
The honorees will be celebrated at Twilio's annual SIGNAL conference on May 14-15, showcasing innovative approaches to improving customer experiences across retail, healthcare, financial services, and real estate sectors.
Twilio (NYSE: TWLO) and Cedar announced a collaboration to enhance patient financial experiences in healthcare through AI-powered solutions. Cedar is implementing Twilio's communication technology to improve healthcare billing interactions and reduce provider costs.
The integration includes three key components:
- Streamlined Communication: Using Twilio's SMS for bill notifications and appointment reminders
- Seamless Payment Experience: Integration of Twilio's Voice API and Stripe Pay Connector for secure phone payments, including FSA/HSA support
- Smart Patient Support: Implementation of Twilio's ConversationRelay service for AI-powered voice agents to handle billing inquiries
The collaboration aims to address challenges in healthcare billing, where patients struggle with multiple providers and unclear financial obligations, while providers face high administrative costs from patient inquiries. Twilio's ConversationRelay service will become HIPAA-eligible in the coming weeks.
Twilio (NYSE: TWLO) has announced a strategic partnership with Singtel to provide businesses in Singapore with Rich Communications Services (RCS) Business Messaging. This marks Twilio's first RCS offering in Asia.
According to Twilio's 2024 Consumer Preferences report, 79% of Singapore consumers trust brand communications more with verification badges, while 68% find branded text messages more trustworthy. The partnership enables secure, branded messaging directly in mobile inboxes.
Key features include:
- Automatic SMS to RCS upgrades on supported devices
- Cost-effective pricing for messages up to 160 UTF-8 characters
- Immediate testing capabilities through Twilio Console
- Zero code changes required for implementation
- Enhanced metrics with read receipt tracking
Twilio (NYSE: TWLO), the customer engagement platform, has announced its participation in the upcoming Morgan Stanley Technology, Media & Telecom Conference. Chief Executive Officer Khozema Shipchandler will engage in a fireside chat scheduled for Tuesday, March 4, 2025, at 8:30 a.m. (PT) / 11:30 a.m. (ET).
The event will be accessible through a live webcast on Twilio's investor relations website at investors.twilio.com, where a replay will also be available afterward. The company utilizes its investor relations website and X (formerly Twitter) account (@twilio) as official channels for disclosing material non-public information and maintaining compliance with Regulation FD requirements.
Twilio (TWLO) reported strong fourth quarter and full year 2024 results, marking its first-ever quarter of GAAP operating profitability. Q4 revenue reached $1.19 billion, up 11% year-over-year, while full-year revenue grew to $4.46 billion, up 7% reported and 9% organic year-over-year.
The company achieved Q4 GAAP income from operations of $14 million and non-GAAP income of $197 million. Active customer accounts increased to over 325,000, with a Dollar-Based Net Expansion Rate of 106% for Q4. The board authorized a new $2.0 billion share repurchase program through December 2027.
For FY2025, Twilio projects organic revenue growth of 7-8%, with non-GAAP income from operations and free cash flow both expected between $825-850 million. Q1 2025 guidance indicates revenue of $1.13-1.14 billion, representing 8-9% growth.
Twilio (NYSE: TWLO) has announced a multi-year partnership with Chelsea Football Club as an official supplier. The collaboration will leverage Twilio Segment customer data platform to enhance fan engagement for Chelsea's 615 million global supporters.
The partnership will enable Chelsea to create personalized experiences for fans, including stadium promotions, customized content featuring favorite players, and optimized stadium navigation for refreshments. Twilio's technology will help the club better understand fan interactions and deliver tailored experiences both in-stadium and digitally.
To commemorate the partnership, Twilio is launching 'One in a Twilion', an award recognizing women's contributions in technology teams. The winner and three runners-up will be announced on March 5, 2025, ahead of International Women's Day.
Twilio (NYSE: TWLO) has announced it will release its fourth quarter and fiscal year 2024 financial results on Thursday, February 13, 2025, after market close. The company will host a conference call at 2:00 p.m. (PT) / 5:00 p.m. (ET) on the same day to discuss the results with the investment community.
Investors and analysts can participate in the webcast through a registered link, and a replay will be available until February 13, 2026. The company uses its investor relations website and X (formerly Twitter) account for disclosing material non-public information and complying with Regulation FD requirements.