Document automation and resident assistant solutions to improve access to government services
PLANO, Texas--(BUSINESS WIRE)--Tyler Technologies, Inc. (NYSE: TYL) today announced that the state of Nebraska has selected Tyler’s Resident AI Assistant for statewide deployment following a successful pilot at the Nebraska Department of Motor Vehicles (DMV).The Nebraska DMV is also expanding its use of Tyler’s Document Automation platform to modernize motor carrier operations and strengthen compliance processes.
The statewide implementation builds on the success of the Nebraska DMV’s Resident AI Assistant, which provides residents with trusted information from verified state websites in more than 50 languages. Recently, Tyler and the state of Nebraska were recognized for the Center for Public Sector’s AI 50 award for the Resident AI Assistant. The solution improves access to services, reduces demand on agency staff, and delivers insights that help state leaders enhance digital services and better serve residents.
In addition to the statewide AI initiative, the Nebraska DMV is implementing Tyler’s Document Automation platform to support motor carrier vehicle identification number (VIN) validation processes. The solution is expected to provide 100% audit capability across nearly 500,000 VIN records while allowing staff to spend more time assisting residents. The rollout will begin on Nebraska.gov before expanding to participating agencies.
“The results from our DMV pilot demonstrated that AI improves resident experience while reducing pressure on agency resources,” said Mitch Greenwall, deputy director of the Nebraska DMV. “In just three months, the Resident AI Assistant answered more than 88,000 questions from over 38,000 users and helped reduce call volume by up to 20% in key service areas. Expanding this capability statewide will make government information more accessible for all Nebraskans.”
The Nebraska DMV pilot demonstrated significant resident engagement and operational benefits, including:
A 59% engagement rate among DMV website visitors
Nearly 19% of interactions occurring outside normal business hours
Up to 20% reduction in Driver and License Services call volume
More than 3,400 referrals to online services
“Clients like the state of Nebraska are placing their trust in Tyler as they embrace the next generation of technology innovation,” said Franklin Williams, chief artificial intelligence officer for Tyler. “As the public sector explores the transformative potential of AI, they need solutions built on a foundation of security, data integrity, and deep domain expertise. Tyler is uniquely positioned to help clients harness AI responsibly and effectively, while laying the groundwork for future innovation.”
Unlike generic AI tools, Tyler AI is purpose-built for state and local government. Embedded directly into Tyler’s trusted solutions, Tyler AI delivers agentic and generative AI capabilities that help public sector organizations streamline operations, enhance decision-making, improve resident experiences, and increase employee productivity. Backed by decades of public sector expertise and insights from thousands of government clients, Tyler AI delivers practical, trusted intelligence while ensuring people remain at the center of every decision.
About Tyler Technologies, Inc.
Tyler Technologies (NYSE: TYL) is a leading provider of technology solutions purpose-built exclusively for the public sector. Tyler’s end-to-end solutions empower local, state, and federal government entities to operate efficiently and transparently with residents and each other. By connecting data and processes across disparate systems, Tyler’s solutions strengthen the core operations of government and help agencies turn insight into action for their communities. With more than 50,000 installations across 16,000 client locations, Tyler serves clients in all 50 states, Canada, the Caribbean, Australia, and other international locations. Tyler has been recognized numerous times for growth and innovation, including on Government Technology’s GovTech 100 list. More information about Tyler Technologies, an S&P 500 company headquartered in Plano, Texas, can be found at tylertech.com.
Document automation is the use of software to create, populate, assemble and distribute standard documents from templates and data sources, replacing manual copy-and-paste work. For investors, it matters because it helps companies produce faster, more consistent and traceable financial reports, regulatory filings, and disclosures—similar to using a recipe and measured ingredients instead of guessing each time—reducing human error and improving the reliability and timeliness of information.
vin validationtechnical
A check of a vehicle identification number (VIN) to verify that the code is correctly formatted and matches the vehicle’s recorded details in databases. Like reading a serial number on a product and looking it up in a registry, VIN validation confirms make, model, year, and flags title issues, theft, recalls, or odometer discrepancies. Investors care because validated VINs affect the accuracy and risk assessment of vehicle-backed assets, inventories, loan collateral, or fleet valuations.
agentic aitechnical
Agentic AI refers to computer systems that can make their own decisions and take actions without needing someone to tell them what to do each time. It's like giving a robot a degree of independence to solve problems or achieve goals on its own, which matters because it could change how we work and interact with technology in everyday life.
generative aitechnical
Generative AI is a type of computer technology that can create new content, like text, images, or music, on its own. It’s important because it can produce realistic and useful material quickly, which could change how we create art, write stories, or even develop new products. Think of it as a smart robot that can invent and produce things almost like a human.
