Delaware Adopts Tyler Technologies NERIS System for Emergency Response Compliance

Tyler Technologies Supports Delaware Department of Safety and Homeland Security’s Transition to NERIS for Federal Compliance

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06/24/2025 - 09:17 AM

Tyler and Emergency Networking bring over 40 years of experience in public safety software

PLANO, Texas--(BUSINESS WIRE)-- Tyler Technologies, Inc (NYSE: TYL) announced today an agreement with the Delaware Department of Safety and Homeland Security in collaboration with Tyler’s Fire Records and Reporting partner, Emergency Networking, to move to the National Emergency Response Information System (NERIS).

Delaware currently uses multiple public safety solutions from Tyler for its dispatch, law enforcement, and fire needs. Through Tyler’s partnership with Emergency Networking, a cloud-native provider of comprehensive fire and EMS records management software, the state will gain access to a single platform for incident reporting, data analysis, and operational oversight. This transition builds on the longstanding relationship between Tyler, Emergency Networking, and Delaware.

“There’s no better time to begin this development effort,” said Robert Williams, E-911 administrator for the state of Delaware. “Our mission is to protect the people and property of Delaware, and this implementation ensures we’re doing so in the most efficient, compliant way possible.”

Delaware’s transition to NERIS will provide faster data collection, smarter reporting, and deeper analytics while also aligning to new federal mandates and standards. All fire and emergency services departments nationwide must adopt NERIS by January 1, 2026.

“This collaboration is a great opportunity for all parties involved,” said Sean Ramsey, chief executive officer for Emergency Networking. “Since our system is cloud-native, Delaware will always have access to the latest technology without costly upgrades. We’re proud to help the state operate at its highest potential.”

Tyler provides industry-leading public safety solutions to agencies across the U.S. Delaware is a longtime Tyler client currently utilizing Tyler’s multi-jurisdictional and integrated public safety solution to provide real-time intelligence to first responders, helping them arrive safer and better prepared to serve their communities. The expansion of the relationship will drive added efficiency to the entire emergency network in Delaware.

“We understand the pressure public safety agencies face adhering to federal reporting standards, and we’re confident our collaboration with Emergency Networking will enable Delaware to focus on serving its community in the most efficient way possible,” said Andrew Hittle, president of Tyler’s Public Safety Division.

About Tyler Technologies, Inc.

Tyler Technologies (NYSE: TYL) is a leading provider of integrated software and technology services for the public sector. Tyler’s end-to-end solutions empower local, state, and federal government entities to operate efficiently and transparently with residents and each other. By connecting data and processes across disparate systems, Tyler’s solutions transform how clients turn actionable insights into opportunities and solutions for their communities. Tyler has more than 45,000 successful installations across 13,000 locations, with clients in all 50 states, Canada, the Caribbean, Australia, and other international locations. Tyler has been recognized numerous times for growth and innovation, including on Government Technology’s GovTech 100 list. More information about Tyler Technologies, an S&P 500 company headquartered in Plano, Texas, can be found at tylertech.com.

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