Unisys Named a Global Leader in 2026 ISG Provider Lens® Future of Work Services Report

Unisys (UIS) earned 17 Leader designations in the 2026 ISG Provider Lens Future of Work Services Report across three countries.

Rhea-AI Summary

Unisys (UIS) earned 17 Leader designations in the 2026 ISG Provider Lens Future of Work Services Report across three countries.

The recognition spans the U.S., U.K. and Germany and marks its seventh year as a Leader in the annual report. In the new AI-Augmented Collaboration and Experience Services category, Unisys was named a Leader in the U.K. and Germany.

Key Figures

Leader designations: 17 designations Quadrants: 4 quadrants Years recognized: 7 years

Leader designations

17 designations

2026 ISG Provider Lens Future of Work Services Report

Quadrants

4 quadrants

Leader designations across several regions

Years recognized

7 years

Recognized as a Leader in the annual report

Key Terms

experience level agreement (xla)

1 terms

experience level agreement (xla) technical

"experience level agreement (XLA) model"

An experience level agreement (XLA) is a contract or service commitment that specifies and measures the quality of end-user or customer experience rather than only technical metrics. It defines concrete, agreed-upon experience indicators — for example satisfaction scores, task success rates, perceived responsiveness, or time-to-resolution as experienced by users — and the methods and baselines for measuring them (surveys, analytics, synthetic monitoring), so performance is judged by how services feel to users instead of solely by system-side metrics. XLAs typically sit alongside traditional service level agreements (SLAs) and require clear measurement rules because experience metrics are more subjective and harder to standardize than technical metrics.

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Unisys earns 17 Leader designations, including recognition in ISG's new AI-Augmented Collaboration and Experience Services quadrant

BLUE BELL, Pa., Oct. 1, 2026 /PRNewswire/ -- Unisys (NYSE: UIS) has been named a Leader in the 2026 ISG Provider Lens® Future of Work Services Report by Information Service Group (ISG), earning 17 Leader designations across the U.S., U.K. and Germany. New to this year's report is the AI-Augmented Collaboration and Experience Services quadrant, where Unisys was designated a Leader in the U.K. and Germany. The recognition reflects the company's leadership in secure, experience-led digital workplace services and continued investment in AI-enabled workplace solutions and responsible AI adoption.

ISG defines Leaders as organizations with a comprehensive portfolio of products and services, a strong market presence and well-established competitive strategies that position them to win business. This is the seventh year Unisys has been recognized as a Leader in the annual report, demonstrating sustained strength across workplace strategy, operations and emerging AI-enabled services.

"Workplace services are being reshaped by AI, evolving stakeholder expectations and increasing demands for security and efficiency," said Patrycja Sobera, senior vice president and general manager, Digital Workplace Solutions, Unisys. "Organizations need partners that can turn those changes into measurable business outcomes. This recognition reflects our focus on delivering workplace experiences that improve productivity, strengthen security and create a practical path for adopting AI at scale."

Unisys received Leader designations in four quadrants in several regions:

• AI-Augmented Collaboration and Experience Services (new quadrant): Recognized in the U.K. and Germany for its structured approach to AI governance and adoption, as well as organizational change management.
• Workplace Strategy and Enablement Services: Recognized in the U.S., U.K. and Germany for aligning workplace services with business outcomes and employee experience. ISG highlighted the Unisys Experience Management Office (XMO) and experience level agreement (XLA) model, which enables organizations to measure workplace performance beyond traditional service metrics.
• Digital Workplace Operations and Support Services: In the U.S., U.K. and Germany, ISG cited the Unisys Service Experience Accelerator (SEA), which combines operational, service and experience data to improve outcomes.
• Smart and Sustainable Workplace Leadership: Unisys was acknowledged in the U.S. for workplace services that support sustainability and operational efficiency. Unisys stood out for its device lifecycle management capabilities, workplace energy monitoring and ESG reporting.

"In the U.K., Unisys delivers a comprehensive, experience-led workplace services portfolio that spans the full transformation lifecycle, from strategy and enablement to ongoing operations and support," said Kevin Turner, principal consultant, Future of Work team at ISG. "By connecting the human, digital and physical workplace with XLA 3.0 governance, responsible and intentional AI, along with its execution-ready roadmaps, Unisys helps organizations translate employee experience into operational insight, sustained AI adoption and measurable business value."

Learn more about the 2026 ISG Provider Lens® Future of Work Services Report.

About Unisys

Unisys is a global technology solutions company that powers breakthroughs for the world's leading organizations. Our solutions – cloud, AI, digital workplace, applications and enterprise computing – help our clients challenge the status quo and unlock their full potential. To learn how we have been helping clients push what's possible for more than 150 years, visit unisys.com and follow us on LinkedIn.

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Unisys and other Unisys products and services mentioned herein, as well as their respective logos, are trademarks or registered trademarks of Unisys Corporation. Any other brand or product referenced herein is acknowledged to be a trademark or registered trademark of its respective holder.

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SOURCE Unisys Corporation