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Verint Systems, Inc. reports developments in Customer Experience (CX) Automation for contact centers and enterprise customer engagement operations. Updates often center on the Verint Open Platform, AI-powered bots, workforce management integrations, and partner activity that connects Verint technology with cloud communications and contact-center environments.
Company news also covers operating and financial results, governance matters, customer awards, workplace recognition, and third-party evaluations of Verint’s CX automation capabilities in regions such as EMEA and Asia Pacific. These announcements describe how the company presents its automation platform, customer programs, and market positioning within AI-enabled customer experience technology.
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Verint (NASDAQ: VRNT), known as The Customer Engagement Company, has announced its annual customer engagement conference, Engage 2023, scheduled for June 12-15, 2023, at the Bellagio Hotel & Casino in Las Vegas. Themed 'The Art of Innovation,' the event will feature over 100 sessions led by industry analysts and representatives from major brands, focusing on best practices in customer engagement. New additions include Orientation Sessions for first-time attendees and Master Classes from Verint experts. Notably, keynote speaker Sandra Douglass Morgan, president of the Las Vegas Raiders, will discuss innovative leadership. Attendees can expect insights from leading analysts and customers using Verint's platform to enhance customer experiences.
Verint (NASDAQ: VRNT) has announced its conversational intelligence and analytics solutions, powered by Verint Da Vinci AI, have achieved leadership placement in Opus Research's Conversational Intelligence Intelliview Report. Verint scored highly in several evaluation criteria, including product completeness and business impact. The report highlights Verint's comprehensive suite of conversational intelligence solutions, which includes Interaction Analytics, Real-Time Coaching, and Intelligent Virtual Assistant. With over 10,000 organizations utilizing its platform, Verint emphasizes its commitment to enhancing customer and employee experiences. The company continues to innovate in customer engagement, particularly in leveraging AI and analytics to close the Engagement Capacity Gap.