Verint Sys Stock Price, News & Analysis

Verint (NASDAQ: VRNT) has partnered with Carahsoft Technology Corp. to enhance digital transformation in the public sector by distributing Verint’s citizen engagement solutions. This partnership aims to elevate government agencies' customer engagement capabilities as they adapt to growing digital demands, following initiatives like President Biden's Executive Order #14058. Verint's solutions, already FedRAMP authorized, enable real-time insights and improved citizen satisfaction. Carahsoft will distribute these solutions through its extensive reseller network, streamlining access for public sector organizations.

Verint (NASDAQ: VRNT) released its annual global research revealing that one-third of business leaders lack confidence in providing quality customer experiences amid ongoing economic challenges. The study, based on a December 2022 survey of 2,875 leaders across 13 countries, highlights that over 50% foresee labor issues and budget cuts negatively impacting customer engagement efforts this year. However, 67% of respondents expressed high confidence in their organizations' abilities to meet customer demands, noting significant effectiveness in digital engagement and automation strategies. Companies are increasingly investing in digital channels to enhance customer experience.

Verint (NASDAQ: VRNT) has been recognized as a leader in the Contact Center Workforce Optimization (WFO) market for the sixteenth consecutive year in DMG Consulting's 2022-2023 report. Verint achieved perfect scores (5.0) in 11 vendor satisfaction categories and across key WFO/WEM product features. This includes top rankings in implementation, training, and innovation. The report, highlighting increasing demand for effective workforce engagement solutions, emphasizes the importance of adapting customer experiences in a dynamic environment. Verint supports over 10,000 organizations globally, including many Fortune 100 companies, leveraging AI and analytics for enhanced customer engagement.

NoFraud has appointed Scott Gifis as its new CEO, effective immediately. Gifis has a strong track record leading high-growth companies, including Frame.io, which was acquired by Adobe for $1.3 billion. His vision for NoFraud focuses on enhancing the eCommerce experience by reducing friction and fraud, driving growth for merchants. Under his leadership, NoFraud aims to unveil a robust product pipeline and growth strategy in 2023, with existing clients, such as Sony and Monoprice, reporting up to a 5% sales increase post-implementation. Founder Isaac Gurary will transition to a board member role.

Verint (NASDAQ: VRNT) announced that John Bourne, Senior VP of Global Channels and Strategic Alliances, has been named to CRN's 2023 Channel Chiefs list. The selection is based on his record of business innovation and dedication to partners. Under Bourne's leadership, Verint's Partner Program was redesigned in 2022 to facilitate partner growth and expand its ecosystem, including SaaS and consulting partners. Nancy Treaster, Verint's senior VP, expressed pride in Bourne's recognition. The Channel Chiefs list honors IT channel executives advancing channel strategies and is featured in CRN Magazine's February 2023 issue.

Verint (NASDAQ: VRNT) has been awarded three Winter 2023 'Best of Awards' from TrustRadius for its Workforce Management (WFM) solution. The awards include Best Feature Set, Best Value for the Price, and Best Relationship, which were based on customer feedback. Notably, 94% of reviewers expressed satisfaction with the feature set, while 96% appreciated the solution's value. Verint's WFM leverages AI-driven automation to enhance forecasting, scheduling, and employee engagement. The platform supports flexible work arrangements, aiming to meet SLAs effectively. TrustRadius' recognition underscores Verint's commitment to transparency and innovation.

Verint (NASDAQ: VRNT) expands its Customer Engagement Platform by acquiring Qudini's appointment scheduling technology. This integration aims to enhance profitability, productivity, and customer loyalty for brands. Research shows that 76% of consumers believe appointment scheduling services improve their experience. The new capabilities will help contact centers manage agent schedules and optimize resources, meeting rising customer expectations. Verint's VP of Product Strategy, Nick Mortimer, emphasized that these enhancements will lead to improved sales and customer advocacy for their clients.

Verint (NASDAQ: VRNT) has announced that Sandra Douglass Morgan, president of the Las Vegas Raiders, will be the keynote speaker at the Engage 2023 conference from June 12-15, 2023, at the Bellagio Hotel in Las Vegas. Morgan, the first Black female team president in NFL history, emphasizes leadership and innovation. The conference, themed ‘The Art of Innovation,’ will feature over 80 sessions focused on customer engagement strategies and maximizing technology investments with Verint solutions.