Welcome to our dedicated page for Verint Sys news (Ticker: VRNT), a resource for investors and traders seeking the latest updates and insights on Verint Sys stock.
This page provides a dedicated feed of news and press releases related to Verint Systems Inc. (formerly NASDAQ: VRNT), historically known as Verint, The CX Automation Company. Verint’s announcements focus on its role in Customer Experience (CX) Automation, its AI-powered Verint Open Platform and its relationships with major enterprise customers, including more than 80 of the Fortune 100 companies.
Readers can use this news stream to follow how Verint positions its CX Automation capabilities, AI-powered bots and open platform in the market. Company press releases highlight topics such as customer awards for CX Automation outcomes, recognition from independent analysts and review platforms, workplace culture achievements and strategic partnerships that extend Verint’s reach in contact center and workforce management environments.
Typical news items include Verint’s recognition in buyers guides for APAC contact centre CX platforms with AI, TrustRadius Buyer’s Choice awards for Verint CX Automation and Verint WFM, and Great Place To Work certifications across multiple countries. Other releases cover events such as the Verint Engage conference and EMEA Inspire Awards, where organizations using Verint solutions are recognized for measurable AI business outcomes in areas like augmented workforce, AI and analytics, self-service, regulatory compliance and digital-first engagement.
This archive also captures material corporate developments, including Verint’s agreement to be acquired by Thoma Bravo and the subsequent merger in which Verint became a wholly owned subsidiary of Calabrio, Inc., leading to the delisting of VRNT from the Nasdaq Global Select Market. Investors and researchers can review these historical announcements to understand Verint’s strategic direction, CX Automation narrative and the context around its transition from a public company to part of a private, portfolio-backed group.
Verint (NASDAQ: VRNT) announced the upcoming release of advanced features for its Intelligent Virtual Assistant (IVA) on April 19, aimed at enhancing customer experience through automation. This solution, powered by Verint Da Vinci AI, enables organizations to quickly design, deploy, and refine IVAs, improving self-service interactions across digital and voice channels.
A recent study indicated that nearly three-quarters of confident brands had already implemented an IVA by 2022, with over half increasing their investments. The new IVA Studio provides an intuitive platform for rapid deployment and customization, promising an immediate return on investment.
Verint’s IVA integrates seamlessly with existing systems and delivers personalized experiences, while its natural language understanding models are tailored to various industries including banking and healthcare.
Verint (NASDAQ: VRNT) has been recognized as a leader in the 2023 Decision Makers’ Guide to the Conversational Cloud by Opus Research. The report evaluated various platforms, placing Verint among the top three leaders based on its 'Span of Services' and 'Cloud Focus.' Verint's Intelligent Virtual Assistant (IVA) received top scores for completeness of services, financial stability, and customer install base. The company emphasizes the importance of conversational AI and analytics for enhancing customer experience and operational efficiency.
Verint (Nasdaq: VRNT) reported revenue of $236 million for Q4 2023, reflecting a 0.9% year-over-year increase, with full-year revenue reaching $902 million, up 3.2%. Non-GAAP diluted EPS for Q4 was $0.75, exceeding guidance. SaaS revenue grew significantly, up 38% year-over-year, with SaaS Annual Recurring Revenue (ARR) hitting approximately $498 million. The company anticipates SaaS revenue growth of 25% to 30% for FY2024 and has initiated a $200 million stock buyback program. Despite the favorable results, a GAAP net loss per share of $(0.09) for FY2023 raises concerns for investors.
Verint (NASDAQ: VRNT) announces an expanded partnership with Google Cloud to enhance contact center performance through the integration of Google Cloud's Contact Center AI and Verint's Customer Engagement Platform. This collaboration aims to close the Engagement Capacity Gap by leveraging AI-driven CX automation solutions. The Verint Platform's open architecture allows seamless integration with Google Cloud, providing organizations with critical capabilities for improved customer interactions. Furthermore, Verint will offer its Workforce Engagement and CX solutions on the Google Cloud Marketplace, streamlining procurement for clients.
Verint (NASDAQ: VRNT) announced the upcoming Verint Marketplace Technology Showcase on April 19-20, a virtual event to spotlight innovative solutions from partners aimed at enhancing efficiency and customer experience. Verint is committed to fostering collaboration through tools like Verint Connect, which consolidates access to solutions and services. Since the launch of the Partner Program in 2022, the number of participating partners has surged by 104%, with a 194% increase in partner listings on the Verint Marketplace. This event features notable participants including Zoom and Talkdesk, showcasing their contributions to the marketplace.
Verint (NASDAQ: VRNT) has partnered with Eventus Solutions Group, a Tech Mahindra subsidiary, to enhance its Digital-First Engagement solutions for midmarket and enterprise businesses globally. This partnership will enable organizations to optimize customer engagement and improve the digital customer experience (CX). Eventus will provide both technology implementation and consulting services, allowing clients to enhance every customer touchpoint. As consumer preferences shift towards digital channels, Verint's solutions aim to meet growing expectations, incorporating AI and engagement orchestration. This collaboration is set to deepen Verint's existing relationship with Tech Mahindra.
Verint Systems (NASDAQ: VRNT) will hold a conference call on March 29, 2023, at 4:30 p.m. ET to discuss its fourth quarter and full-year financial results for the year ending January 31, 2023. An earnings press release will be issued after the market closes on the same day. The call aims to provide insights into Verint's performance and future outlook. Participants can join via registration on Verint's Investor Relations webpage, which will also feature a real-time webcast with presentation slides.
Verint serves over 10,000 organizations across 180 countries, leveraging AI and analytics to enhance customer engagement.
Verint (NASDAQ: VRNT) has partnered with Carahsoft Technology Corp. to enhance digital transformation in the public sector by distributing Verint’s citizen engagement solutions. This partnership aims to elevate government agencies' customer engagement capabilities as they adapt to growing digital demands, following initiatives like President Biden's Executive Order #14058. Verint's solutions, already FedRAMP authorized, enable real-time insights and improved citizen satisfaction. Carahsoft will distribute these solutions through its extensive reseller network, streamlining access for public sector organizations.
Verint (NASDAQ: VRNT) released its annual global research revealing that one-third of business leaders lack confidence in providing quality customer experiences amid ongoing economic challenges. The study, based on a December 2022 survey of 2,875 leaders across 13 countries, highlights that over 50% foresee labor issues and budget cuts negatively impacting customer engagement efforts this year. However, 67% of respondents expressed high confidence in their organizations' abilities to meet customer demands, noting significant effectiveness in digital engagement and automation strategies. Companies are increasingly investing in digital channels to enhance customer experience.
Verint (NASDAQ: VRNT) has been recognized as a leader in the Contact Center Workforce Optimization (WFO) market for the sixteenth consecutive year in DMG Consulting's 2022-2023 report. Verint achieved perfect scores (5.0) in 11 vendor satisfaction categories and across key WFO/WEM product features. This includes top rankings in implementation, training, and innovation. The report, highlighting increasing demand for effective workforce engagement solutions, emphasizes the importance of adapting customer experiences in a dynamic environment. Verint supports over 10,000 organizations globally, including many Fortune 100 companies, leveraging AI and analytics for enhanced customer engagement.