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Verint Systems, Inc. reports developments in Customer Experience (CX) Automation for contact centers and enterprise customer engagement operations. Updates often center on the Verint Open Platform, AI-powered bots, workforce management integrations, and partner activity that connects Verint technology with cloud communications and contact-center environments.
Company news also covers operating and financial results, governance matters, customer awards, workplace recognition, and third-party evaluations of Verint’s CX automation capabilities in regions such as EMEA and Asia Pacific. These announcements describe how the company presents its automation platform, customer programs, and market positioning within AI-enabled customer experience technology.
NoFraud has appointed Scott Gifis as its new CEO, effective immediately. Gifis has a strong track record leading high-growth companies, including Frame.io, which was acquired by Adobe for $1.3 billion. His vision for NoFraud focuses on enhancing the eCommerce experience by reducing friction and fraud, driving growth for merchants. Under his leadership, NoFraud aims to unveil a robust product pipeline and growth strategy in 2023, with existing clients, such as Sony and Monoprice, reporting up to a 5% sales increase post-implementation. Founder Isaac Gurary will transition to a board member role.
Verint (NASDAQ: VRNT) announced that John Bourne, Senior VP of Global Channels and Strategic Alliances, has been named to CRN's 2023 Channel Chiefs list. The selection is based on his record of business innovation and dedication to partners. Under Bourne's leadership, Verint's Partner Program was redesigned in 2022 to facilitate partner growth and expand its ecosystem, including SaaS and consulting partners. Nancy Treaster, Verint's senior VP, expressed pride in Bourne's recognition. The Channel Chiefs list honors IT channel executives advancing channel strategies and is featured in CRN Magazine's February 2023 issue.
Verint (NASDAQ: VRNT) has been awarded three Winter 2023 'Best of Awards' from TrustRadius for its Workforce Management (WFM) solution. The awards include Best Feature Set, Best Value for the Price, and Best Relationship, which were based on customer feedback. Notably, 94% of reviewers expressed satisfaction with the feature set, while 96% appreciated the solution's value. Verint's WFM leverages AI-driven automation to enhance forecasting, scheduling, and employee engagement. The platform supports flexible work arrangements, aiming to meet SLAs effectively. TrustRadius' recognition underscores Verint's commitment to transparency and innovation.
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Verint (NASDAQ: VRNT) expands its Customer Engagement Platform by acquiring Qudini's appointment scheduling technology. This integration aims to enhance profitability, productivity, and customer loyalty for brands. Research shows that 76% of consumers believe appointment scheduling services improve their experience. The new capabilities will help contact centers manage agent schedules and optimize resources, meeting rising customer expectations. Verint's VP of Product Strategy, Nick Mortimer, emphasized that these enhancements will lead to improved sales and customer advocacy for their clients.
Verint (NASDAQ: VRNT) has announced that Sandra Douglass Morgan, president of the Las Vegas Raiders, will be the keynote speaker at the Engage 2023 conference from June 12-15, 2023, at the Bellagio Hotel in Las Vegas. Morgan, the first Black female team president in NFL history, emphasizes leadership and innovation. The conference, themed ‘The Art of Innovation,’ will feature over 80 sessions focused on customer engagement strategies and maximizing technology investments with Verint solutions.
Verint (Nasdaq: VRNT) has announced its participation in two significant investor events. On January 5, members of Verint's management team will join a virtual bus tour hosted by Evercore. Following that, on January 12, they will conduct investor meetings at the 25th Annual Needham Growth Conference. Interested parties are encouraged to reach out to their Evercore and Needham sales representatives for details. Verint engages over 10,000 organizations globally, including 85 Fortune 100 companies, utilizing advanced AI and analytics.
Verint has reported Q3 and year-to-date results for FY 2023, with Q3 revenue at $225 million, reflecting a modest 0.2% year-over-year growth. Year-to-date revenue reached $666 million, up 4.0% year-over-year. SaaS revenue continues to show strong momentum, recording a 41% increase in Q3.
Verint also announced a $200 million share buyback program and adjusted its revenue guidance for FY 2023 to $900 million +/- 2%. For FY 2024, projected revenue is $945 million +/- 2%, indicating a positive growth trajectory amidst a shifting market landscape.
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