Welcome to our dedicated page for Verint Sys news (Ticker: VRNT), a resource for investors and traders seeking the latest updates and insights on Verint Sys stock.
This page provides a dedicated feed of news and press releases related to Verint Systems Inc. (formerly NASDAQ: VRNT), historically known as Verint, The CX Automation Company. Verint’s announcements focus on its role in Customer Experience (CX) Automation, its AI-powered Verint Open Platform and its relationships with major enterprise customers, including more than 80 of the Fortune 100 companies.
Readers can use this news stream to follow how Verint positions its CX Automation capabilities, AI-powered bots and open platform in the market. Company press releases highlight topics such as customer awards for CX Automation outcomes, recognition from independent analysts and review platforms, workplace culture achievements and strategic partnerships that extend Verint’s reach in contact center and workforce management environments.
Typical news items include Verint’s recognition in buyers guides for APAC contact centre CX platforms with AI, TrustRadius Buyer’s Choice awards for Verint CX Automation and Verint WFM, and Great Place To Work certifications across multiple countries. Other releases cover events such as the Verint Engage conference and EMEA Inspire Awards, where organizations using Verint solutions are recognized for measurable AI business outcomes in areas like augmented workforce, AI and analytics, self-service, regulatory compliance and digital-first engagement.
This archive also captures material corporate developments, including Verint’s agreement to be acquired by Thoma Bravo and the subsequent merger in which Verint became a wholly owned subsidiary of Calabrio, Inc., leading to the delisting of VRNT from the Nasdaq Global Select Market. Investors and researchers can review these historical announcements to understand Verint’s strategic direction, CX Automation narrative and the context around its transition from a public company to part of a private, portfolio-backed group.
Verint (NASDAQ: VRNT) announced that Startek is utilizing its Speech Analytics solution to analyze over 500 million customer interactions annually. This partnership enables Startek to enhance customer service by transitioning from call sampling to a comprehensive analysis of call drivers and trends. Notable improvements include a 4% increase in first contact resolution and heightened customer satisfaction. The AI-driven analytics provide actionable insights, fostering a more effective customer experience.
Verint Systems Inc. (NASDAQ: VRNT) will hold a conference call on December 7, 2022, at 4:30 p.m. ET, to discuss its third quarter financial results for the period ending October 31, 2022. An earnings press release will be distributed post-market close on the same date. A live webcast with presentation slides will be accessible on Verint's Investor Relations page. The company emphasizes its commitment to enhancing customer engagement through advanced AI and analytics, supporting major brands globally.
Verint (NASDAQ: VRNT) has launched an updated compliance recording integration for Microsoft Teams, aiding regulated sectors like finance and healthcare in managing compliance across various communication modes. Certified in October, the Verint Interaction Recording captures and analyzes Teams calls, chats, and video conferencing, ensuring secure data management. This solution unifies interaction data from multiple sources, enhancing compliance and governance capabilities. Verint’s offering responds to the increasing complexities of hybrid work and regulatory demands on organizations.
Verint (Nasdaq: VRNT) expands its partnership with Zoom Video Communications to enhance customer experience through the integration of the Verint Customer Engagement Platform with the Zoom Contact Center. This collaboration aims to bridge the Engagement Capacity Gap by providing businesses a streamlined communication solution across various channels, including voice, web chat, SMS, and video. The partnership focuses on improving both customer and employee engagement, leveraging Verint's analytics and compliance capabilities alongside Zoom's extensive communication tools.
Verint (NASDAQ: VRNT) highlights the pressing need for retailers to adopt automation as they face significant labor shortages ahead of the holiday season. Over 60% of retailers struggle to find qualified staff, while 45% have challenges filling contact center roles. The survey shows that 94% plan to hire seasonally, yet many lack sufficient HR resources. With only 34% using chatbots effectively, Verint urges retailers to automate customer engagement and streamline hiring processes. Enhancing automation can alleviate staffing pressures and improve customer experiences.
Verint (NASDAQ: VRNT) announced findings from a Forrester Consulting study on the Total Economic Impact of its Experience Management solutions. The study estimates that a composite organization can achieve nearly
Verint Systems, Inc. (NASDAQ: VRNT) announced it achieved the largest increase in interaction analytics customers and seats from March 2021 to May 2022. According to DMG Consulting's 2022/2023 Interaction Analytics report, Verint received top customer satisfaction ratings across all categories, including a perfect score of 5.0 in Overall Vendor Satisfaction for four consecutive years. The company's AI-driven interaction analytics solutions dominate the market, underscoring their effectiveness in real-time customer engagement across various channels.
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Verint (Nasdaq: VRNT) has been recognized in the inaugural Constellation ShortList for Conversational AI. This acknowledgment highlights Verint's commitment to innovation in digital-first engagement solutions. The Verint Intelligent Virtual Assistant (IVA) utilizes a natural language understanding library with over 90,000 intents, enabling it to provide personalized customer interactions across multiple channels. With capabilities in over 40 languages, Verint IVA can address customer inquiries 24/7, enhancing customer satisfaction and engagement.
Verint (NASDAQ: VRNT) released a study revealing that over two-thirds of consumers are less confident in the economy compared to last year, with 76% reducing their spending. The survey, conducted with 2,000 U.S. consumers, highlighted that 56% prioritize 'value for money' when choosing retailers. Positive customer experiences can drive loyalty, with 88% likely to repurchase after a good experience. However, negative experiences can lead to lost sales, indicating that enhancing customer engagement is crucial for retailers amid economic challenges.