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Verint Systems, Inc. reports developments in Customer Experience (CX) Automation for contact centers and enterprise customer engagement operations. Updates often center on the Verint Open Platform, AI-powered bots, workforce management integrations, and partner activity that connects Verint technology with cloud communications and contact-center environments.
Company news also covers operating and financial results, governance matters, customer awards, workplace recognition, and third-party evaluations of Verint’s CX automation capabilities in regions such as EMEA and Asia Pacific. These announcements describe how the company presents its automation platform, customer programs, and market positioning within AI-enabled customer experience technology.
Verint (NASDAQ: VRNT) has been recognized as a leader in two recent IDC MarketScape reports for its conversational AI solutions aimed at enhancing customer service. The reports evaluate the competitive fitness of 16 vendors, highlighting Verint's strong analytics, customization capabilities, and customer satisfaction. Verint's Da Vinci AI processes billions of engagements, providing significant ROI and innovation. This acknowledgment positions Verint favorably among enterprises, particularly in financial services and life sciences.
Verint highlights the significance of AI-driven technologies to enhance customer engagement in a post-pandemic world. A report shows that 82% of executives acknowledge growing challenges in managing customer interactions. Verint aims to address these issues with digital-first customer engagement solutions, promoting AI and cloud-based transformations. The report emphasizes the need for companies to synchronize communication across channels for better customer satisfaction. Upcoming webinars will discuss key insights and strategies for leveraging digital engagement.
Verint Systems (Nasdaq: VRNT) announced its participation in the Barclays Global Technology, Media and Telecommunications Conference on December 8, 2021. CEO Dan Bodner will engage in a virtual fireside chat at 8:35 AM ET, supported by one-on-one meetings with investors hosted by Alan Roden and Matthew Frankel. Verint assists major brands, including over 85 from the Fortune 100, in enhancing customer relationships through its advanced Customer Engagement portfolio, leveraging AI, analytics, and cloud architecture.
Verint (Nasdaq: VRNT) has entered a strategic partnership with Theta Lake to enhance compliance solutions for financial firms. This collaboration will automate risk monitoring and assessment across major unified communication platforms, including Microsoft Teams and Zoom. Financial institutions will benefit from improved efficiency, reduced costs, and better identification of compliance risks. Leveraging advanced technology, Verint aims to empower organizations to proactively manage communication risks and comply with regulations such as MiFID II and GDPR.
Verint (VRNT) reported strong Q3 results, with a 4% year-over-year revenue growth, totaling $225 million. Cloud revenue grew 32% year-over-year, while new perpetual license equivalent (PLE) bookings rose 14%. For FY 2022, Verint raises its cloud revenue guidance to 35-37% growth, with total revenue projected at $875 million. For FY 2023, it introduces guidance for 7% revenue growth, totaling $935 million. The diluted EPS is also adjusted to $2.49, reflecting an 11% increase year-over-year. Verint's positive momentum follows its recent spin-off from its security business.
Verint (NASDAQ: VRNT) has launched its Customer Engagement Cloud Platform in India, aiming to support organizations in their digital transformation journeys. This platform addresses the growing demand for BPO services and leverages India's skilled workforce. Ady Meretz, Verint's Asia Pacific president, emphasized the company's commitment to enhancing customer and employee experiences through cloud-based solutions. With a 43.6% market share in India, Verint's platform is designed to scale across diverse industries, employing advanced AI to foster customer relationships.
Verint (NASDAQ: VRNT), known as The Customer Engagement Company, announced various online events throughout December that focus on leveraging emerging technologies to enhance customer and employee engagement. Key events include discussions with industry leaders such as Paul Greenberg and technology strategies to optimize consumer experiences. These initiatives align with Verint's commitment to addressing the challenges posed by increased digital channel usage and aim to improve customer relationships through innovative solutions.
Verint Systems Inc. (NASDAQ: VRNT) will host a conference call on December 2, 2021, at 4:30 p.m. ET, to review its third-quarter financial results for the period ending October 31, 2021. An earnings press release will be available post-market close on the same day. Interested parties can access the call via telephone or a real-time webcast. Verint supports over 85 of the Fortune 100 in enhancing customer relationships through innovative AI and analytics solutions.
Verint (NASDAQ: VRNT) announced enhancements to its Cloud Platform, including a new AI-driven Real-time Agent Assist feature and a transcription engine utilizing advanced Deep Neural Network models. These upgrades aim to improve customer-agent interactions by providing sentiment analysis, work assist functionality, and comprehensive engagement data management. With these capabilities, Verint empowers agents to respond empathetically, ultimately boosting customer satisfaction and operational efficiency.
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