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Verint Systems, Inc. reports developments in Customer Experience (CX) Automation for contact centers and enterprise customer engagement operations. Updates often center on the Verint Open Platform, AI-powered bots, workforce management integrations, and partner activity that connects Verint technology with cloud communications and contact-center environments.
Company news also covers operating and financial results, governance matters, customer awards, workplace recognition, and third-party evaluations of Verint’s CX automation capabilities in regions such as EMEA and Asia Pacific. These announcements describe how the company presents its automation platform, customer programs, and market positioning within AI-enabled customer experience technology.
Verint Systems Inc. (NASDAQ: VRNT) will hold a conference call on March 29, 2022, at 4:30 p.m. ET, to discuss its fourth quarter and full-year financial results for the year ended January 31, 2022. An earnings press release will be issued after market close on the same day. Interested parties can access the live call via telephone or through Verint's Investor Relations webcast page.
Verint (Nasdaq: VRNT) announces the appointment of Kristen Robinson to its Board of Directors. Robinson brings extensive HR leadership experience from her role as Chief People Officer at Splunk, and previous positions at Pandora Media, Yahoo!, Verigy, and Agilent Technologies. Chairman and CEO Dan Bodner emphasized her expertise in fostering employee experience, global talent management, and diversity. This strategic addition aims to bolster Verint's growth and leadership in the customer engagement sector.
Verint (Nasdaq: VRNT) announced it received top scores in various customer satisfaction categories from DMG Consulting's 2021/2022 Workforce Optimization/Workforce Engagement Management Report. Verint achieved perfect scores in seven Vendor Satisfaction categories, including product suite, implementation, and innovation, with an overall score of 5.0. Additionally, they excelled in 11 Product Features categories, maintaining an average score of 4.97. DMG Consulting noted Verint's focus on customer engagement following the spin-off from Cognyte Software, positioning it well for future growth in a rapidly evolving market.
Verint Systems Inc. (NASDAQ: VRNT) announced an upcoming investor webinar scheduled for March 2, 2022, at 12pm ET. The session will feature key executives, including CEO Dan Bodner and Chief Product Officer Jaime Meritt, discussing the company's innovations in artificial intelligence and cloud platforms. Analyst Peter Levine from Evercore will host the event. Verint provides solutions that enhance customer engagement for major brands, leveraging advanced AI technologies.
Verint Systems (Nasdaq: VRNT) announced participation in an investor webinar on February 15, 2022, at 12 PM ET. CEO Dan Bodner and Chief Product Officer Jaime Meritt will discuss innovations in artificial intelligence and cloud platforms. The session will be hosted by Goldman Sachs analyst Brian Essex. Verint specializes in customer engagement solutions, supporting over 85 Fortune 100 companies by leveraging AI and analytics to enhance customer interactions.
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Verint (NASDAQ: VRNT) has been recognized as a leader in the Forrester Wave: Workforce Optimization Platforms Q4 2021 report. The firm received the highest scores in various criteria, including prescriptive analytics, and was noted for its end-to-end workforce engagement solutions. With projected benefits of $52.4 million over three years against costs of $10.68 million, the company showcases a 391% ROI. Verint's solutions are praised for their ability to enhance customer relationships through improved workforce management.
Verint (NASDAQ: VRNT) released its Experience Index report, ranking top U.S. property and casualty insurers based on customer satisfaction. USAA led with a CSAT score of 83.7, followed by State Farm at 81.7 and Allstate at 81.1. The report indicates that perceived value is a key satisfaction driver. It also measures Net Promoter Score, with USAA achieving a score of 43.0. Insights highlight the necessity for insurers to adapt to changing customer preferences, with a focus on an omnichannel experience.
Verint Systems Inc. (Nasdaq: VRNT) will participate in the 24th Annual Needham Growth Conference. CEO Dan Bodner will have a virtual fireside chat on January 12, 2022, at 10:45 AM ET. Additionally, Alan Roden and Matthew Frankel will conduct one-on-one meetings with investors on January 11 and 12. A live webcast of the chat will be accessible here, with an archived version available on Verint's Investor Relations page.