Verint Sys Stock Price, News & Analysis

Verint (NASDAQ: VRNT), a leader in CX Automation, announced a significant improvement in a leading bank's contact center Net Promoter Score® (NPS). The bank's NPS improved twelvefold via Verint's AI-powered Quality Bot and Coaching Bot.

The Quality Bot automates quality processes, offering a consistent view of performance, while the Coaching Bot provides real-time assistance to agents handling complex mortgage queries. This combination enhanced the bank's customer experience (CX), elevating its NPS from 3 to 39 points.

Verint's David Singer, Global VP, stated that these bots help brands focus on customer engagement and satisfaction through Verint's Open Platform and best-in-class AI automation.

Verint (NASDAQ: VRNT) has secured a $4.5 million contract over three years with a leading insurance company. The insurer will deploy Verint's AI-powered bots to enhance CX automation across their 3,000-agent contact center. Initially, the bots will be implemented for 600 agents in one business unit, with plans to expand. The solution includes various bots such as Exact Transcription Bot, Knowledge Automation Bot, Coaching Bot, Interaction Wrap Up Bot, and Data Insights Bot. The insurer anticipates the solution to pay for itself in under six months and expects to increase bot usage over time. This move aligns with the growing trend of AI reshaping the insurance industry and creating opportunities for increased CX automation.

Verint (NASDAQ: VRNT) has announced significant success with its AI-powered Data Insights Bot across major brands. The bot is delivering rapid, groundbreaking contact center insights to business users, automating processes, and providing instant access to critical data. For instance:

- A major pharmaceutical brand automated dashboard creation, reducing a three-day weekly process to seconds.
- A global financial services firm streamlined reporting for quick access to insights.
- A global home and office services company now has instant access to agent availability reports, previously taking 3-4 days per week.

The Data Insights Bot allows business users to converse with contact center data, providing immediate AI business outcomes and automating access to vital insights, ultimately increasing agent capacity and enhancing customer experience.

Verint (NASDAQ: VRNT) has announced that a leading U.S. car rental company has purchased its TimeFlex Bot to reduce attrition among 400 reservations agents in its contact center. The bot provides unlimited schedule flexibility while improving schedule quality and automatically calculating the impact of shift changes based on forecasted volumes, capacity, and performance.

The TimeFlex Bot delivers a frictionless agent scheduling process that improves work/life balance for agents and reduces managerial review and approval time. It can be deployed in 30 days or less and integrates with any existing contact center ecosystem. Agents can learn to use the bot within minutes, making it a quick solution for improving employee retention and delivering AI business outcomes.

Verint (NASDAQ: VRNT) announced that a leading UK insurer has achieved significant business outcomes using their AI-powered bot. The insurer, which handles over 4 million customer interactions annually, deployed the Verint Exact Transcription Bot, resulting in:

1. $1 million savings in operational costs
2. 22% increase in customer satisfaction
3. Enhanced 360-degree view of cost center operations
4. Optimized business workflows

Jaime Meritt, Verint's chief product officer, emphasized the importance of clean, high-quality data in driving business insights and tangible outcomes, whether the focus is on cost reduction or improving customer experience.

Verint, a CX Automation Company, announced that a healthcare service provider has achieved a 10% increase in contact center agent capacity after implementing Verint's Intelligent Virtual Assistant (IVA). The provider, managing 10 million customer interactions annually, deployed Verint IVA to enhance efficiency and deliver AI-driven business outcomes.

The IVA provides agents with contextual information during customer interactions, reducing the need to consult lengthy manuals or supervisors. This has resulted in a 10% reduction in average interaction time, improving both customer experience and agent productivity. The healthcare provider, which primarily serves elderly and disabled customers, is now able to offer an improved mix of human touch and automation in their customer service approach.

Verint (NASDAQ: VRNT) announced that a major U.S. retailer has achieved a 50% reduction in hiring costs by implementing the Verint Interviewing Bot for contact center staffing. This automation tool has streamlined the initial candidate screening process for approximately 2,000 new agents annually, replacing a manual, two-step recruiting process. The Verint Interviewing Bot evaluates candidates' responses and identifies those most likely to succeed in specific roles, enhancing both hiring speed and quality. David Singer, Verint's global VP of go-to-market strategy, highlighted the competitive advantage provided by the bot in quickly identifying top candidates, thus lowering operating costs.

Verint (NASDAQ: VRNT) announced that a leading online retailer is expanding its deployment of Verint's AI-powered solutions across its e-commerce website and contact center. The retailer aims to enhance customer experience (CX), increase website containment, and reduce contact center costs. Verint's Intelligent Virtual Assistant (IVA) will automate customer support and transactions, while AI-powered bots will assist 400 agents to boost their capacity and performance. Verint's open platform promises flexibility and future-proof strategies for retailers.

Verint (NASDAQ: VRNT), known as The CX Automation Company™, has secured a $6.5 million multi-year contract with a top 10 U.S. public utility company. The contract involves deploying the Verint Open Platform in the utility's 1,800-agent contact center to enhance customer experience (CX) automation. The platform will integrate four AI-powered bots—Verint Data Insights Bot, Verint Exact Transcription Bot, Verint Interaction Wrap Up Bot, and Verint Quality Bot—to achieve goals such as cost reduction, better customer insights, improved retention, and increased upsell opportunities. Verint's chief revenue officer, Steve Seger, highlighted the company's ability to deliver tangible AI business outcomes swiftly and effectively within existing workflows.