Welcome to our dedicated page for Verint Sys news (Ticker: VRNT), a resource for investors and traders seeking the latest updates and insights on Verint Sys stock.
This page provides a dedicated feed of news and press releases related to Verint Systems Inc. (formerly NASDAQ: VRNT), historically known as Verint, The CX Automation Company. Verint’s announcements focus on its role in Customer Experience (CX) Automation, its AI-powered Verint Open Platform and its relationships with major enterprise customers, including more than 80 of the Fortune 100 companies.
Readers can use this news stream to follow how Verint positions its CX Automation capabilities, AI-powered bots and open platform in the market. Company press releases highlight topics such as customer awards for CX Automation outcomes, recognition from independent analysts and review platforms, workplace culture achievements and strategic partnerships that extend Verint’s reach in contact center and workforce management environments.
Typical news items include Verint’s recognition in buyers guides for APAC contact centre CX platforms with AI, TrustRadius Buyer’s Choice awards for Verint CX Automation and Verint WFM, and Great Place To Work certifications across multiple countries. Other releases cover events such as the Verint Engage conference and EMEA Inspire Awards, where organizations using Verint solutions are recognized for measurable AI business outcomes in areas like augmented workforce, AI and analytics, self-service, regulatory compliance and digital-first engagement.
This archive also captures material corporate developments, including Verint’s agreement to be acquired by Thoma Bravo and the subsequent merger in which Verint became a wholly owned subsidiary of Calabrio, Inc., leading to the delisting of VRNT from the Nasdaq Global Select Market. Investors and researchers can review these historical announcements to understand Verint’s strategic direction, CX Automation narrative and the context around its transition from a public company to part of a private, portfolio-backed group.
Verint (NASDAQ: VRNT), a CX Automation company, has announced significant success in combating self-service fraud using its AI-powered Call Risk Scoring Bot. A business process outsourcer (BPO) utilizing this technology reported blocking $6 million in fraudulent attempts on a state unemployment insurance payment system in July 2024 alone. The bot, part of Verint's Open Platform, proactively analyzes customer behavior data to detect and mitigate fraudulent patterns before they occur.
David Singer, Verint's global vice president of Go-to-Market, emphasized the bot's effectiveness in protecting both consumers and taxpayer dollars. This breakthrough demonstrates the tangible business outcomes achievable through AI-driven fraud prevention in self-service systems, particularly in high-risk areas like unemployment insurance programs.
Verint (NASDAQ: VRNT), a leader in CX Automation, announced a significant improvement in a leading bank's contact center Net Promoter Score® (NPS). The bank's NPS improved twelvefold via Verint's AI-powered Quality Bot and Coaching Bot.
The Quality Bot automates quality processes, offering a consistent view of performance, while the Coaching Bot provides real-time assistance to agents handling complex mortgage queries. This combination enhanced the bank's customer experience (CX), elevating its NPS from 3 to 39 points.
Verint's David Singer, Global VP, stated that these bots help brands focus on customer engagement and satisfaction through Verint's Open Platform and best-in-class AI automation.
Verint (NASDAQ: VRNT) has secured a $4.5 million contract over three years with a leading insurance company. The insurer will deploy Verint's AI-powered bots to enhance CX automation across their 3,000-agent contact center. Initially, the bots will be implemented for 600 agents in one business unit, with plans to expand. The solution includes various bots such as Exact Transcription Bot, Knowledge Automation Bot, Coaching Bot, Interaction Wrap Up Bot, and Data Insights Bot. The insurer anticipates the solution to pay for itself in under six months and expects to increase bot usage over time. This move aligns with the growing trend of AI reshaping the insurance industry and creating opportunities for increased CX automation.
Verint (NASDAQ: VRNT) has announced significant success with its AI-powered Data Insights Bot across major brands. The bot is delivering rapid, groundbreaking contact center insights to business users, automating processes, and providing instant access to critical data. For instance:
- A major pharmaceutical brand automated dashboard creation, reducing a three-day weekly process to seconds.
- A global financial services firm streamlined reporting for quick access to insights.
- A global home and office services company now has instant access to agent availability reports, previously taking 3-4 days per week.
The Data Insights Bot allows business users to converse with contact center data, providing immediate AI business outcomes and automating access to vital insights, ultimately increasing agent capacity and enhancing customer experience.
Verint (NASDAQ: VRNT) has announced that a leading U.S. car rental company has purchased its TimeFlex Bot to reduce attrition among 400 reservations agents in its contact center. The bot provides unlimited schedule flexibility while improving schedule quality and automatically calculating the impact of shift changes based on forecasted volumes, capacity, and performance.
The TimeFlex Bot delivers a frictionless agent scheduling process that improves work/life balance for agents and reduces managerial review and approval time. It can be deployed in 30 days or less and integrates with any existing contact center ecosystem. Agents can learn to use the bot within minutes, making it a quick solution for improving employee retention and delivering AI business outcomes.
Verint (NASDAQ: VRNT) announced that a leading UK insurer has achieved significant business outcomes using their AI-powered bot. The insurer, which handles over 4 million customer interactions annually, deployed the Verint Exact Transcription Bot, resulting in:
1. $1 million savings in operational costs
2. 22% increase in customer satisfaction
3. Enhanced 360-degree view of cost center operations
4. Optimized business workflows
Jaime Meritt, Verint's chief product officer, emphasized the importance of clean, high-quality data in driving business insights and tangible outcomes, whether the focus is on cost reduction or improving customer experience.
Verint, a CX Automation Company, announced that a healthcare service provider has achieved a 10% increase in contact center agent capacity after implementing Verint's Intelligent Virtual Assistant (IVA). The provider, managing 10 million customer interactions annually, deployed Verint IVA to enhance efficiency and deliver AI-driven business outcomes.
The IVA provides agents with contextual information during customer interactions, reducing the need to consult lengthy manuals or supervisors. This has resulted in a 10% reduction in average interaction time, improving both customer experience and agent productivity. The healthcare provider, which primarily serves elderly and disabled customers, is now able to offer an improved mix of human touch and automation in their customer service approach.
Verint (NASDAQ: VRNT) announced that a major U.S. retailer has achieved a 50% reduction in hiring costs by implementing the Verint Interviewing Bot for contact center staffing. This automation tool has streamlined the initial candidate screening process for approximately 2,000 new agents annually, replacing a manual, two-step recruiting process. The Verint Interviewing Bot evaluates candidates' responses and identifies those most likely to succeed in specific roles, enhancing both hiring speed and quality. David Singer, Verint's global VP of go-to-market strategy, highlighted the competitive advantage provided by the bot in quickly identifying top candidates, thus lowering operating costs.
Verint (NASDAQ: VRNT) announced that a leading online retailer is expanding its deployment of Verint's AI-powered solutions across its e-commerce website and contact center. The retailer aims to enhance customer experience (CX), increase website containment, and reduce contact center costs. Verint's Intelligent Virtual Assistant (IVA) will automate customer support and transactions, while AI-powered bots will assist 400 agents to boost their capacity and performance. Verint's open platform promises flexibility and future-proof strategies for retailers.
Verint (NASDAQ: VRNT), known as The CX Automation Company™, has secured a $6.5 million multi-year contract with a top 10 U.S. public utility company. The contract involves deploying the Verint Open Platform in the utility's 1,800-agent contact center to enhance customer experience (CX) automation. The platform will integrate four AI-powered bots—Verint Data Insights Bot, Verint Exact Transcription Bot, Verint Interaction Wrap Up Bot, and Verint Quality Bot—to achieve goals such as cost reduction, better customer insights, improved retention, and increased upsell opportunities. Verint's chief revenue officer, Steve Seger, highlighted the company's ability to deliver tangible AI business outcomes swiftly and effectively within existing workflows.