Verint Sys Stock Price, News & Analysis

Verint (NASDAQ: VRNT) has announced the lineup of industry analysts for its annual Engage 2025 conference, scheduled for September 8-11 at the Hilton Orlando. The event will feature 11 prominent analysts and market influencers from leading consulting firms and research organizations.

The conference will include over 60 sessions focused on CX Automation, AI implementation, and contact center modernization. Nicolas de Kouchkovsky from CaCube Consulting will headline the Partner Summit on September 9. The event also includes an Executive Summit for senior business leaders focused on AI and CX strategy.

Verint (NASDAQ: VRNT) announced significant success in implementing AI-powered bots at Volaris, Mexico's largest airline. The implementation has led to remarkable improvements in customer service efficiency and cost reduction. Key achievements include:

The airline achieved a 70% reduction in cost per interaction and now handles triple the call volume with the same number of agents. 85% of digital customer interactions are now handled automatically by Verint bots, including complex tasks like check-in. The transformation has resulted in a 30% increase in customer satisfaction across five million yearly customer interactions.

Additionally, Volaris has successfully transformed its customer service unit into a revenue-generating operation through increased sales of travel itineraries and ancillary products.

Verint (NASDAQ: VRNT) has achieved top recognition in ISG's 2025 Customer Experience Management Buyers Guide, being rated as 'Exemplary' and named a Leader across all evaluated categories. Among 29 vendors, Verint secured first place in Knowledge Management and ranked second overall in Customer Experience Management (CXM).

The company demonstrated excellence across three key areas: Customer Experience Management (CXM), Knowledge Management (KM), and Customer Journey Management (CJM). Verint's performance was particularly notable in Product Experience, Customer Experience, Capability, and TCO/ROI metrics, with customers reporting improved agent capacity, increased revenue per interaction, and enhanced CX through AI-driven solutions.

Verint (NASDAQ: VRNT) has announced Olympic champion Katie Ledecky as the keynote speaker for their annual Customer Experience Automation conference, Verint Engage 2025. The event will take place from September 8-11, 2025 in Orlando, Florida.

Ledecky, a four-time Olympian and nine-time Olympic gold medalist, will deliver a keynote titled "Make the Impossible Possible." The conference will feature over 60 sessions focused on AI-powered CX automation, including insights from industry leaders, CX innovators, and visionaries. The event will also include an exclusive Executive Summit for senior leaders driving AI and CX strategy.

Verint (VRNT) has released its State of Customer Experience 2025 report, revealing significant shifts in consumer expectations regarding AI-powered customer service. The study, based on 5,000 U.S. consumers, shows that 86% recognize AI benefits in customer service, with even higher adoption (98%) among 18-34 year olds. Key findings highlight that 56% of consumers prioritize quick information access over empathy, while 73% prefer digital channels to phone interactions. The stakes for brands are high, with 78% of consumers considering switching brands after a single poor experience, up from 67% in 2024. However, companies delivering exceptional CX see 86% customer return rates and 81% likelihood of brand recommendations.

Verint (VRNT) announced significant business outcomes achieved through their AI-powered Verint Genie Bot, part of their Open Platform's business analytics solutions. The bot, designed to enhance business analyst capabilities, rapidly delivers CX insights to executives regarding customer complaints, churn, upsell opportunities, and cost reduction initiatives. Notable success cases include an international financial institution that identified opportunities worth $5 million in revenue optimization and customer journey improvements on the first day of implementation. Additionally, an energy provider utilized the bot to streamline operations, potentially reducing costs by $3 million through improved self-service and agent workflows.

Verint announced that BT Group is expanding its deployment of AI-powered bots to enhance customer and employee experience in sales contact centers. Following successful initial results, BT Group is scaling its utilization of Verint's Coaching Bot, Wrap Up Bot, and CX/EX Scoring Bot from 450 to 4,500 agents - a 10x increase. BT Group, which serves over 25 million EE, BT, and PlusNet customers across the UK, reported improvements in real-time agent assistance, upsell and cross-sell opportunities for broadband products and mobile lines, agent onboarding, and reduced customer churn. The telecommunications company's success with in-the-moment coaching has led to stronger and faster business outcomes.

Verint (VRNT) has secured six TrustRadius 2025 'Top Rated' awards based on customer feedback, highlighting its excellence in AI-powered CX automation. The awards span categories including Contact Center Software, Conversation Intelligence, Transcription, Voice Recognition, Call Center Workforce Optimization, and Workforce Management. Customer success stories demonstrate significant business impacts: a telecom brand achieved 50% call automation saving $10M, a fintech company automated 96% of quality evaluations saving $6M, and a telecommunications company increased revenue by $30M through improved agent performance. A notable case study showed a bank's NPS improving from +3 to +39 using Verint Agent Copilot Bots for mortgage applications.

Verint (VRNT) and Parloa announced a strategic integration between Parloa's AI Agent Management Platform and Verint's CX Automation Platform. The partnership enables enterprises to manage both AI and human agents in a unified hybrid workforce approach. Parloa's AI agents can now be deployed, managed, and coached alongside human agents within Verint's Workforce Engagement solutions. The integration optimizes call center operations by matching the right agent type to each call, reducing costs while maintaining service quality. Verint, which serves over 80% of Fortune 100 companies across 180 countries, will provide the operational infrastructure for forecasting, scheduling, and performance optimization. The integration offers multilingual support across voice and chat channels, allowing seamless workforce scaling based on real-time demand.