Qualtrics International Inc. Stock Price, News & Analysis

Qualtrics (NASDAQ: XM) has partnered with Miami International Airport (MIA) to implement an award-winning chatbot named 'Mia', which has significantly improved customer service. The airport's digital marketing team has reduced average resolution time to under 10 minutes, managing a 10% increase in traveler volume post-pandemic. By utilizing Qualtrics Social Connect, MIA can quickly address travelers' inquiries, enhancing their experience and operational efficiency during peak travel seasons.

The latest research from Qualtrics highlights the importance of workplace friendships in reducing employee turnover, particularly in hybrid work environments. The study reveals that 70% of hybrid and remote employees have close work friends, leading to lower turnover rates—23% for those with friends compared to 29% for those without. Additionally, over half of remote workers report social interactions outside work. The findings stress the value of fostering connections among employees to enhance workplace satisfaction and retention.

A study by Qualtrics reveals critical insights into federal job recruitment challenges amid a staffing crisis, with 85,000 vacancies. Only 44% of recent graduates are considering federal careers, citing lengthy hiring processes (98 days on average) and unclear job requirements as barriers. Despite 70% of federal roles not needing a degree, 38% of students feel under-qualified. The study emphasizes the need for improved recruiting strategies that highlight flexibility, work-life balance, and social responsibility to attract younger talent.

Qualtrics announces the appointment of Robin Manherz, former SAP Chief Operating Officer for Customer Success, to its Board of Directors, replacing retiring member DJ Paoni. With over 15 years at SAP, Manherz has held significant roles, driving investment strategy and operational excellence. Her expertise in cloud-based human capital management will be crucial for Qualtrics as it continues to lead in the Experience Management category. The board size remains at 11 members following this change.

The 2022 Back-to-School Study by Qualtrics (Nasdaq: XM) reveals that 46% of parents have considered changing their child's school due to safety concerns, with school shootings being the top concern. Only 31% feel their children are 'very safe' at school. Moreover, 56% of parents believe their children are behind academically, with 19% reporting more than a six-month delay. Staffing shortages have negatively impacted education, according to 57% of parents. The study highlights the evolving issues surrounding school safety and learning gaps since the pandemic.

Qualtrics (NASDAQ: XM) has entered a multi-year partnership with the PGA TOUR, becoming its Official Experience Insights Provider. This collaboration will utilize Qualtrics' experience management platform to gather real-time feedback from fans and players, enhancing the overall tournament experience. The PGA TOUR aims to deepen relationships with stakeholders and attract new fans globally through insights on ticketing, concessions, and more. Qualtrics' tools will enable the TOUR to optimize engagement and understand changing fan preferences.

Qualtrics has released its inaugural Business Resilience Report, revealing that technology and finance sectors excel in customer and employee relationships while industries like airlines struggle with customer expectations amid supply chain issues. The report highlights that over 70% of consumers feel technology companies share similar values to them, boosting brand affinity. Gen Z consumers are notably more critical, showing the lowest satisfaction levels. The report suggests that building strong connections will be essential for companies facing external pressures like inflation.

Qualtrics recently launched EX25 for Healthcare, a tool designed to improve employee experiences in healthcare organizations. Research shows that about 50% of nurses and physicians lack confidence in their organization's future. The methodology focuses on six key outcomes: intent to stay, engagement, and well-being. Notably, a significant portion of the workforce expresses dissatisfaction with career growth and strategic alignment. With over half a million healthcare workers quitting in recent years, this initiative is vital for enhancing retention and job satisfaction.

Qualtrics (NASDAQ: XM), a leader in experience management, announced management's participation in several investor events scheduled for August and September. CFO Rob Bachman will host fireside chats at key conferences including the Oppenheimer Technology and Internet Communications Conference on Aug. 9, and the Canaccord Genuity Growth Conference on Aug. 11. Additional chats are planned for the Deutsche Bank Technology Conference on Aug. 31 and the Evercore ISI Technology Conference on Sept. 7. CEO Zig Serafin will join Bachman at the Goldman Sachs Communacopia & Technology Conference on Sept. 13.