Yext Stock Price, News & Analysis

Yext, Inc. (NYSE: YEXT) announced successful collaboration with Virtusa and Adobe to enhance the customer experience for People's United Financial. Post-implementation of Yext's site search solution, customer support call volume dropped by 50-70%. The integration led to an estimated 15x annualized return on investment (ROI), increasing to 35x when including additional features. This project underscores the importance of intuitive digital experiences, especially during the pandemic, demonstrating significant improvements in customer engagement and operational efficiency.

Yext, Inc. (NYSE: YEXT) announced that its website won the 2021 WebAward for Outstanding Website. The site was recognized for its design, innovation, and user experience. WebAward judges praised yext.com as "clean, elegant, and easy to navigate." Yext's Chief Marketing Officer highlighted the site's redesign, aimed at enhancing the experiences of various stakeholders by utilizing the company's AI search technology, making it faster and more responsive. This recognition marks Yext's commitment to excellence in website design and user engagement.

Yext, the AI Search Company, announced a digital event with Samsung on September 14, 2021, at 1 p.m. ET to discuss enhancing customer support for the holiday season. Featured speakers include leaders from both companies, focusing on scaling customer support solutions amidst increasing ecommerce demands. Joe Jorczak from Yext highlighted the urgent need for businesses to improve their support experiences to handle the expected surge in support requests during this peak shopping period. The event aims to provide valuable insights for brands navigating busy retail seasons.

Yext has launched Find-a-Doc, an AI-driven search solution designed to enhance the patient experience in healthcare. This tool leverages advanced natural language processing to allow patients to find suitable healthcare providers based on their specific needs, such as doctor specialty and insurance type. Healthcare organizations using Find-a-Doc, like IHA, reported a 400% increase in online appointment conversions shortly after implementation. Yext aims to streamline the search process, making it easier for patients to connect with healthcare providers.

Yext, Inc. (NYSE: YEXT) released a survey showing significant insights into consumer preferences for online customer support. Over 85% of respondents value self-service options, while 58% prefer information directly from company websites. Trust in brand-provided information is high, with 93% likely to trust answers from company sites. Additionally, 62% indicated they might choose competitors if their questions go unanswered. The findings highlight the importance of investing in effective help site search to enhance customer experience and loyalty.

Yext (NYSE: YEXT) reported its second quarter fiscal 2022 results, with revenue reaching $98.1 million, an 11% increase from $88.1 million in Q2 2021. Gross profit grew 8% to $71.5 million, yielding a gross margin of 72.9%. However, the company experienced a net loss of $27.6 million, slightly higher than $25.1 million in the prior year. Customer count rose 23% year-over-year to over 2,600, while Annual Recurring Revenue (ARR) increased 12% to $378 million. Yext forecasts Q3 revenue between $97.5 million and $98.5 million.

Yext, Inc. (NYSE: YEXT) announced the general availability of its Summer '21 Release, featuring the new Phoenix search algorithm update. This release aims to enhance the search experience for businesses through dynamic reranking, updated data connectors, and self-serve app configurations. Key features include improved search accuracy and the ability to integrate data from various sources seamlessly. Yext's AI-powered platform is designed to better understand complex customer queries, empowering brands like Verizon and the U.S. State Department to provide precise answers online.

Yext, a leader in AI search technology, will announce its second quarter fiscal year 2022 results on September 2, 2021, after market close. The company will host a conference call at 4:30 p.m. ET for the investment community. A live webcast will be available on Yext's Investor Relations website, and a replay will be accessible until midnight ET on September 9, 2021. Yext aims to revolutionize enterprise search through its AI-powered Answers Platform, which delivers direct answers to user queries instead of mere hyperlinks.

Yext, Inc. (NYSE: YEXT) has launched Yext AI Search on Salesforce AppExchange, aimed at enhancing customer support experiences. This integration allows businesses to incorporate Yext's AI-powered search into Salesforce Service Cloud, improving help sites and agent consoles. Key features include Help Site Search, Support Form Deflection, and Agent Console Search, which facilitate quicker resolutions and better customer satisfaction. Yext's President emphasized the importance of AI search in today's support landscape.