Yext Stock Price, News & Analysis

Yext has appointed Shane Battier, former Vice President of Basketball Development and Analytics for the Miami Heat, to its Board of Directors, effective June 30, 2021. Chairman Michael Walrath expressed excitement over Battier's data-driven expertise, anticipating that it will enhance Yext's growth. Battier brings a solid background in analytics from sports, having also served on the board of a publicly traded company. His addition aims to leverage data-driven strategies as Yext continues to innovate its AI search platform, which is trusted by major brands and organizations.

Yext has launched the Yext Data Hub, an interactive platform designed to provide insights into online consumer behavior. This data repository features eight different metrics, enabling users to analyze trends such as clicks and impressions across various industries and geographies. Notable insights indicate a significant rebound in foot traffic to restaurants, a rise in search volume for elective healthcare services, and increased consumer engagement with retail. The hub aims to assist businesses in understanding performance changes during the pandemic.

Yext, Inc. announced a successful partnership with First Financial Bank to enhance its website search capabilities. By utilizing Yext's natural language processing technology, the bank improved client search experiences, yielding a 272% increase in site visits and a 225% rise in site search usage within five months. The upgraded site now offers direct answers instead of links, facilitating better customer interaction and insights, particularly vital during the pandemic.

Yext, Inc. (NYSE: YEXT) has announced new integrations with Zendesk, Inc. (NYSE: ZEN) to enhance customer support capabilities. The features include Help Center Search, which allows customers to find answers using Yext's AI search on Zendesk; Agent Workspace Search, enhancing agent efficiency; and Case Deflection, helping reduce ticket submissions. These improvements aim to streamline the resolution process and elevate customer satisfaction. Yext emphasizes the synergy between customer support and AI search, with both companies collaborating further to advance customer experiences.

Yext, Inc. (NYSE: YEXT) has appointed Joe Jorczak as its first Head of Industry for Service and Support, effective June 1, 2021. Jorczak brings over 20 years of customer-centric experience from firms such as Zendesk and Oracle. He will drive the strategic direction for Yext's service offerings, including the new Support Answers. Marc Ferrentino, Yext's Chief Strategy Officer, emphasized the importance of having a dedicated leader as the company expands into customer support solutions. Jorczak aims to build a strategy that maximizes market awareness for Yext's new offerings.

Yext, the AI Search Company, announced that CEO Howard Lerman will participate in a virtual fireside chat hosted by Bank of America on June 9, 2021, at 1:00 PM ET. The event aims to discuss key insights on Yext's role in transforming enterprise search through AI technology. Interested parties can access a live webcast via the Yext Investor Relations website, with a replay available until September 8, 2021. Yext’s innovative platform enhances search capabilities, moving beyond outdated keyword technology to deliver direct answers.

Yext, Inc. (NYSE: YEXT) reported a strong performance for the first quarter of fiscal 2022, ending April 30, 2021. The company saw a 22% year-over-year increase in total customer count, reaching over 2,500. Revenue rose 8% year-over-year to $92 million, while unearned revenue also climbed 22% year-over-year to $187 million. Annual Recurring Revenue (ARR) increased 14% year-over-year to $370 million. The company improved its cash reserves to $272 million and provided optimistic guidance for the upcoming second quarter and the full fiscal year.

Yext, Inc. (NYSE: YEXT) has launched Support Answers, a suite of AI-powered enterprise search solutions for customer support teams. This initiative addresses the gap where 70% of customers prefer self-service, but only 9% can fully resolve issues independently. The platform enhances customer experience by providing direct answers from FAQs and manuals, reducing dependency on live support. Yext's innovations include Help Site Search, Agent Desktop Search, and In-App Support. Companies like Krispy Kreme and Three UK are already experiencing improved customer satisfaction and reduced support costs.

Yext, the AI Search Company (NYSE: YEXT), announced that its Founder and CEO, Howard Lerman, will join a virtual fireside chat at the 49th Annual J.P. Morgan Global Technology, Media and Communications Conference on May 24, 2021, at 3:30 p.m. ET. A live audio webcast will be accessible via the Yext Investor Relations website, with a replay available until June 24, 2021. Yext focuses on transforming enterprise search with its AI-powered platform, providing direct answers instead of links, and is trusted by brands like Verizon and Marriott.