Yext, Inc. reports company news around its brand visibility and digital presence platform for multi-location brands. Its updates cover AI and machine-learning technology used to manage structured brand information across search, social media, websites, listings, reviews, reputation management, and customer engagement channels.
Recurring developments include quarterly and fiscal-year results, non-GAAP operating metrics, partner integrations with restaurant and digital marketing technology providers, and capital actions involving Yext common stock. News also reflects how the company positions its platform across AI search, traditional search, social channels, and direct communications for businesses managing digital presence at scale.
Yext (NYSE: YEXT) plans to announce its third quarter fiscal year 2022 results on December 2, 2021, post-market close. A conference call is scheduled for 4:30 p.m. ET to discuss these results with investors. This event will be accessible via live webcast on the Yext Investor Relations website. A replay will be available until December 9, 2021. Yext continues its mission as the AI Search Company, providing businesses with innovative AI-powered search solutions for improved customer engagement.
Yext (NYSE: YEXT) announced new AI search solutions aimed at modernizing digital experiences for government agencies, responding to the 21st Century Integrated Digital Experience Act (IDEA). A recent study showed that better online experiences increase the likelihood of constituents seeking information (54%), speaking positively (42%), and complying with directives (36%). The solutions include a Self-Service Portal, Site Search, Reputation Management, and SEO optimization to enhance agency engagement. New hires in the public sector sales organization further support these efforts.
Yext, Inc. (NYSE: YEXT) announced new integrations with Acquia Drupal Cloud, enhancing AI-powered search experiences for businesses. This collaboration allows companies to seamlessly sync information into Yext's knowledge graph, making data readily available for AI search. Yext's Answers AI platform utilizes advanced natural language processing to provide direct answers instead of links, improving customer engagement. The partnership aims to optimize digital experiences, reduce support costs, and drive conversions for Acquia users.
Yext, a leader in AI search solutions, unveiled its Financial Services Cloud on October 18, 2021. This innovative offering is tailored for banks and financial institutions, featuring enhanced AI-powered search functionalities, including Guided Search. This new capability personalizes user experiences by guiding clients through tailored questions to find optimal financial solutions. Other key features include Reputation Management, marketing support for branches, and customizable service pages, all aimed at improving conversion rates and customer satisfaction.
On Oct. 14, 2021, Yext announced a successful partnership with Samsung to enhance its help site using Yext's Support Answers AI-powered search solution. This optimization has significantly improved customer support metrics, including a 45% increase in Net Promoter Score (NPS), 33% in Customer Satisfaction Score (CSAT), and a 19% rise in customer engagement. Within eleven weeks, Samsung also saw a 40% boost in click-through rates. Yext's solution effectively transformed Samsung's search capabilities, providing direct answers to customer inquiries.
On October 7, 2021, Yext (NYSE: YEXT) announced it achieved the No. 2 position in the Fall 2021 G2 Grid® Report for Enterprise Search Software, up from No. 4 last quarter. The company continues to innovate with offerings like a new integration with Salesforce and an AI-powered Doctor Finder solution. Yext's AI search platform has received positive user reviews, highlighting its innovative approach and exceptional customer support. The company maintains its leader status across several market segments, showcasing its ongoing commitment to improving enterprise search solutions.
Yext, Inc. (NYSE: YEXT) announced successful collaboration with Virtusa and Adobe to enhance the customer experience for People's United Financial. Post-implementation of Yext's site search solution, customer support call volume dropped by 50-70%. The integration led to an estimated 15x annualized return on investment (ROI), increasing to 35x when including additional features. This project underscores the importance of intuitive digital experiences, especially during the pandemic, demonstrating significant improvements in customer engagement and operational efficiency.
Yext, Inc. (NYSE: YEXT) announced that its website won the 2021 WebAward for Outstanding Website. The site was recognized for its design, innovation, and user experience. WebAward judges praised yext.com as "clean, elegant, and easy to navigate." Yext's Chief Marketing Officer highlighted the site's redesign, aimed at enhancing the experiences of various stakeholders by utilizing the company's AI search technology, making it faster and more responsive. This recognition marks Yext's commitment to excellence in website design and user engagement.
Yext, the AI Search Company, announced a digital event with Samsung on September 14, 2021, at 1 p.m. ET to discuss enhancing customer support for the holiday season. Featured speakers include leaders from both companies, focusing on scaling customer support solutions amidst increasing ecommerce demands. Joe Jorczak from Yext highlighted the urgent need for businesses to improve their support experiences to handle the expected surge in support requests during this peak shopping period. The event aims to provide valuable insights for brands navigating busy retail seasons.
Yext has launched Find-a-Doc, an AI-driven search solution designed to enhance the patient experience in healthcare. This tool leverages advanced natural language processing to allow patients to find suitable healthcare providers based on their specific needs, such as doctor specialty and insurance type. Healthcare organizations using Find-a-Doc, like IHA, reported a 400% increase in online appointment conversions shortly after implementation. Yext aims to streamline the search process, making it easier for patients to connect with healthcare providers.